Chris Heimink | Page 13

Best car buying experience ever We wanted to see a specific color of an Avalon Hybrid, which wasn't available for us to see in person. Chris sent us to another dealership, which had We wanted to see a specific color of an Avalon Hybrid, which wasn't available for us to see in person. Chris sent us to another dealership, which had the color on a non-hybrid version, even though he ran the risk of losing our business (the salesman there tried hard to poach us). The factory order process was painless, the wait was as expected, and the delivery day went quicker than any we've experienced with our other cars. More

by Simalot Verified Customer Verified Customer

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Service visit. It was a good visit. The price I was quoted for new tires and an alignment was the price I got. The service agents, like always, were excellent. Very It was a good visit. The price I was quoted for new tires and an alignment was the price I got. The service agents, like always, were excellent. Very knowledgeable and helpful. I will return. Thanks. More

by SDOC1313 Verified Customer Verified Customer

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the transaction went very smooth Purchased many cars from DCH and they have been very responsive to what I want in a vehicle and worked with me on a price that would fit my budget Purchased many cars from DCH and they have been very responsive to what I want in a vehicle and worked with me on a price that would fit my budget More

by saarj340 Verified Customer Verified Customer

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Love my Toyota from DCH in Wappingers Falls, NY!!!! Decided to upgrade to a 2018 RAV4 at DCH Toyota. Spoke with sales representative Chris Helmink and he went over some options with me. He was very pr Decided to upgrade to a 2018 RAV4 at DCH Toyota. Spoke with sales representative Chris Helmink and he went over some options with me. He was very professional and made sure that I was happy to complete the deal. One day later I am in a new car and couldn't be happier. More

by tking49@verizon.net Verified Customer Verified Customer

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great service!! I have been going to DCH Wappingers Falls Toyota for at least 8 years and have never been disappointed. Their customer service is excellent !! Chris I have been going to DCH Wappingers Falls Toyota for at least 8 years and have never been disappointed. Their customer service is excellent !! Chris was excellent while guiding me during my new car lease process and he answered all my questions both patiently and professionally.. Evan the service department representative is another fantastic employee who has always been professional, cheerful and patient while answering any concerns that I may have about my vehicle, More

by echoes3776 Verified Customer Verified Customer

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Chris H. worked hard for our money. Naeem not so much. Chris Heimink was very professional and patient with us as we shifted our decision to buy a brand new car to a gently used one. Chris was willing to Chris Heimink was very professional and patient with us as we shifted our decision to buy a brand new car to a gently used one. Chris was willing to answer all of our questions and encouraged us to stay loyal to Toyota of Wappingers. Naeem dropped the ball with our financing. He (supposedly) faxed the car information to Capital Communications FCU but they never recieved anything. The frustrating part was that he didn't even attempt to stay on top of it. It wasn't until we contacted Chris a week later that the ball got rolling again. Naeem seemed a little disinterested in us as customers and when we came in to sign paperwork - we were left waiting for about an hour. While Chris was apologetic, Naeem was not. However - he DID have all the financial paperwork in order and once we got into his office, finishing the purchase of our automobile went smoothly. More

by finnigan143 Verified Customer Verified Customer

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Had the exact truck I wanted Good experience overall. Purchased a new Tacoma, dealership was very accommodating to all of my requests for my new vehicle. They updated the ECU for Good experience overall. Purchased a new Tacoma, dealership was very accommodating to all of my requests for my new vehicle. They updated the ECU for me and printed out all the information I needed when they had there computers hooked up. More

by jessemesh Verified Customer Verified Customer

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Traded in for a 2014 Used Ford Edge My 2003 Jeep Renegade was on its last legs and I needed to trade it in for a newer car. I couldn't afford a brand new one but I was able to get the ca My 2003 Jeep Renegade was on its last legs and I needed to trade it in for a newer car. I couldn't afford a brand new one but I was able to get the car I wanted. Chris Heimink and others helped me out tremendously with buying a 2014 Ford Edge. Friendly and professional, I highly recommend anyone looking for a new or used car to visit DCH Wappingers Falls Toyota. I won't go anywhere else next time! Thank you to everyone involved in helping me through this process! More

by scredo Verified Customer Verified Customer

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Rude sales people......great manager....friendly secretary My salesperson was rude he threw my keys on the desk towards me and he threw a pen on the desk at me which I felt was very rude. And while walking awa My salesperson was rude he threw my keys on the desk towards me and he threw a pen on the desk at me which I felt was very rude. And while walking away I heard him mumble “now I have to deal with this sh*t” referring to the starter interrupter that I had on my pervious car. He told me I wasn’t going to get anything for my trade in and when it was appraised I got a value of $2000 which “surprised” him. I had to speak to a manager because at one point he told me “just borrow money from someone and pay them back in a couple of weeks” which is very unprofessional and actually made not even want to be bothered with this dealership at all. I waited a week to receive my car because of title issues and when I tried to speak with my salesperson he was just giving me the run around. Once I spoke to the manager Daryl everything was taken care of right away and I got my car that same day. The finance guy was antisocial and very dry not very friendly or welcoming. Both secretary’s were very friendly and helpful! More

by sancheznicole102 Verified Customer Verified Customer

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a great deal ordered a car with a particular paint color and interior, they got it within two weeks and all went well easy to deal with and they handled any probl ordered a car with a particular paint color and interior, they got it within two weeks and all went well easy to deal with and they handled any problem More

by davideb Verified Customer Verified Customer

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