Chris Howard | Page 3

Once again, Elk Grove Mazda you amaze me! ! Another seamless purchasing experience! How many Mazdas now? That would be 6-Holy Cats! ! Another seamless purchasing experience! How many Mazdas now? That would be 6-Holy Cats! More

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Always appreciate our Mazda Elk Grove Service Center team! I had an appointment scheduled to bring my car in and was supported by Chris. Chris is awesome, very supportive, patient, informative, isn't pu team! I had an appointment scheduled to bring my car in and was supported by Chris. Chris is awesome, very supportive, patient, informative, isn't pushy about service needing to be done all at once. He outlined what was due to be serviced, reviewed my history of services with me. When we realized my service was going to be several hours he asked me if I wanted a complimentary rental car so my daughter and I could go home for the day (I was not in the know about this customer service - that was an awesome surprise!). When the inspection was completed we connected and he went over what should be done now and what could wait for a future service. He also offered for me to save a trip back that evening and come get my car the following morning; this was very helpful since I don't live down the street. While maintenance isn't always the most fun (cha-ching), I do appreciate when the service techs are patient and helpful. The only reason this isn't a 5-star is because I do miss when Mazda used to do the complimentary wash and vacuum after a service. I hope they bring that back!! More

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I often bring my 2018 Mazda Cx5 in to the Mazda of Elk Grove dealership for repairs and maintenance services. The videos of the status of my vehicle are so vital. These videos help my understanding of the Grove dealership for repairs and maintenance services. The videos of the status of my vehicle are so vital. These videos help my understanding of the repairs and educate me on what has been done and where on my vehicle. I appreciate the Mazda team’s transparency. The Mazda team maintains a great deal of honesty and integrity. I have worked with a few different service members (Maritza, Chris and Clayton) they are so kind, when ever I have a problem all the service leaders are ready to help get me back in the road. They are excellent at what they do and are fair when helping out with cost of services. I am happy that I am a part of Mazda and would recommend anyone to get acquainted with Mazda of Ell Grove! More

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Elk Grove Mazda worked with me to get the car I wanted at the price I wanted. Everyone was friendly and they strive to provide the best service. the price I wanted. Everyone was friendly and they strive to provide the best service. More

Helpful 10

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Great service and got the car we wanted for my daughter. We appreciate the update We appreciate the update More

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Outstanding dealership! The entire staff are respectful and helpful. They understand your needs and will work with you. The entire staff are respectful and helpful. They understand your needs and will work with you. More

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I have had nothing but an amazing experience with all of the staff at Mazda Elk Grove. the staff at Mazda Elk Grove. More

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I have been using their service since I purchased my car from the dealer in 2013. #1 - I trust them to tell me the truth of the maintenance and repairs that are needed! #2 - Their pricing is surprisingly g from the dealer in 2013. #1 - I trust them to tell me the truth of the maintenance and repairs that are needed! #2 - Their pricing is surprisingly good for a dealer auto shop, and they take care of their clients! They have always been incredibly nice. They show authentic care for your concerns and budget. Their service and work has always been top-notch! A shout-out to Billy and his team, they're the best! More

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Very personable. I’m demanding and David accommodated all my wishes down to the smallest detail. Persistent but not annoying. My second car from this dealership an I’m demanding and David accommodated all my wishes down to the smallest detail. Persistent but not annoying. My second car from this dealership and they have all been awesome to work with from service to sales to finance good folks. More

Helpful 8

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There’s a big difference between “What’s it gonna take to get you into this baby right here today?” and “How can I help you find the perfect vehicle for you today?”. That is why we love Mazda of Elk Grove. N get you into this baby right here today?” and “How can I help you find the perfect vehicle for you today?”. That is why we love Mazda of Elk Grove. Nick Ishihara is more like a tailor than a salesman. He is kind, informed, professional, and focused on getting us exactly what we want. The whole purchase process was easy, low stress, and streamlined for our convenience. If you are thinking of buying a vehicle, we recommend you start at Mazda of Elk Grove with Nick. Even if you don’t buy, you’ll be better armed to make an informed decision on your purchase. Great service is as important as making a purchase decision. Billy Shields and his team are our trusted advisors for servicing our vehicles (special shout out to Chris!). We always know exactly what is happening at every step. There are no surprises, and service loaners are available for our convenience. Thanks Mazda of Elk Grove team! We love our Mazda CX-5! More

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