Chris Kailer | Page 54

Everything was very good as usual everybody is very Everything was very good as usual everybody is very polite and nice job as always done right in on time as they stayed Each person is very polite and Everything was very good as usual everybody is very polite and nice job as always done right in on time as they stayed Each person is very polite and business like to pleasure to be there More

by BJ.MURPHY Verified Customer Verified Customer

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Defective vehicle they refuse to fix. I've had my '19 mdx here 3 times for it slamming in between gear changes and they refuse to fix it as it is considered to be "normal and with in speci I've had my '19 mdx here 3 times for it slamming in between gear changes and they refuse to fix it as it is considered to be "normal and with in specification". Soon to be going to another dealer for the 4th time. Was even told by the service manager to try taking it to another dealer. This vehicle was leased in November of 2018 along with the purchase of a 2019 TLX with the same powertrain. The MDX slams in between gears and lurches forward hard around roughly 40mph to the point where is sounds like it's going to break a mount off. It has done it since day one and is increasingly becoming worse. It has been to the same dealer 3 times now for this and after the dealer admitted noticing an anomaly and "corporate" coming to evaluate it, the vehicle has been deemed to be with in specification and is fine. I was even told by the technician that “it’s the way I drive”. The loaner vehicle I was given was also a 2019 MDX, that is for the sake of conversation the exact as mine (ie different colors), and it does not do what I'm complaining about at all, nor does my TLX. This is by no way normal or "with in specification" because if it was the other 2 would be doing the same. "Corporate's" response to me on Jan 22nd was after them telling me the same as the dealer did was to "consult my owners manual as to what to do next". On Jan 28th I received another phone call from “corporate” telling me that my buy back request has been denied because it does not meet state and local requirements. This is the response I received after I asked to speak to a supervisor on my Jan 22nd call. Again, I asked today to speak to a supervisor and the instant response was “No”. I have dealt with a lot of companies on my time on this earth and not once have I ever been told “No” when asking to speak to management. This is completely and utterly unacceptable in any shape or form to treat a paying customer like this!! I also have had issues with my TLX to the point where I've had to take it to another dealership to have it fixed because the purchasing dealer can't. These issues were also deemed to be "with in specification" and "the way I drive". There are still outstanding issues that haven't been resolved, such as my proximity sensors on my TLX that do not work that I've been advised to just "turn off' by the dealer. I have owned now 5 Acura vehicles on top of countless other Honda products and I can not believe the way I am being treated with the 2 current ones. I pay almost $600 a month for a "luxury suv" that shifts like a dragster and that is "mechanically sound". I have to keep paying for a defective vehicle for an additional 2 years? I have a feeling that shortly the transmission is going to break while my wife is driving it with my 2 kids in the car in the middle of the winter. This is not right, I should not have to lease a ticking time bomb. I should not have to deal with any of this. I should not have to continually have to make trips to the dealer during work hours for the same issues. This experience will certainly have lasting effects on my view of the brand going forward. More

by MichaelDust Verified Customer Verified Customer

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I have all ways been satisfied so far. especially service I came by to have my new battery checked, sensor kept coming saying battery was low, and it need charging.After having it checked, sensor needed to I came by to have my new battery checked, sensor kept coming saying battery was low, and it need charging.After having it checked, sensor needed to be reset. You have the best service employee, everyone has been so nice. I have always gotten great service . Thank you all so much. More

by LEWISBOBBIE54 Verified Customer Verified Customer

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excellent service This dealership provided excellent service through their employees. They were very professional, efficient and very courteous. Also, the time promised This dealership provided excellent service through their employees. They were very professional, efficient and very courteous. Also, the time promised that service will be rendered was accurately fulfilled. Have been going to this dealership for the longest time and will continue availing of their services in the future.. More

by scdiaz84 Verified Customer Verified Customer

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Joe Rizza’s Service Department gives consistently great service each time I visit. Would not go to any other dealership. Will buy my next Acura there. service each time I visit. Would not go to any other dealership. Will buy my next Acura there. More

by GEORGEROGERS Verified Customer Verified Customer

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Was charged for tire rotation however it was not done. I know because the two tires on drivers side had lower pressures then the right and that continued even after the visit. know because the two tires on drivers side had lower pressures then the right and that continued even after the visit. More

by frafati2 Verified Customer Verified Customer

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Chris Kailer in Service was very courteous, professional and responsive. He took time to show some of the nuances of my new vehicle and he was very patient. I will definitely go back to him. and responsive. He took time to show some of the nuances of my new vehicle and he was very patient. I will definitely go back to him. More

by KATHYK14454 Verified Customer Verified Customer

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How was not pleased with my service this time. I had to get my car towed twice to the dealership. I had to pay for a service to determine the problem and the results still wasn't accurate. My car still is get my car towed twice to the dealership. I had to pay for a service to determine the problem and the results still wasn't accurate. My car still isn't running right. I requested to receive a loaner car Yet communication over the Phone was not clear in order for that to Be implemented When I made it there. I was inconvenience and caught off guard with more added charges of service. More

by DRMGRL37154 Verified Customer Verified Customer

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Best service, friendly staff, has a coffee bar, water. A nice quiet room Very nice atmosphere. The staffs of the service department. They are very NICE! Satisfied! nice quiet room Very nice atmosphere. The staffs of the service department. They are very NICE! Satisfied! More

by gostr8 Verified Customer Verified Customer

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Courteous and professional! Have always had a fantastic experience here! Everyone is wonderful! The location is also very clean and kept up! Makes me want to always drive an Acura! experience here! Everyone is wonderful! The location is also very clean and kept up! Makes me want to always drive an Acura! More

by GUINNESSPAT11 Verified Customer Verified Customer

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