Chris McCall | Page 14

Bad experience with routine service issues After waiting 2 hours I find out only battery change and washer fluid line was reconnected. Routine service that was scheduled online was not done. I After waiting 2 hours I find out only battery change and washer fluid line was reconnected. Routine service that was scheduled online was not done. I had to wait another 45 minutes for my service which made me question the accuracy and care taken since it was a rush job. This was all set up in advance online and I received several emails and texts confirming the service. However Terry said they had nothing in their system showing what I selected online and that I should have mentioned I wanted service work done as I only mentioned the battery and washer fluid problem. I’m shocked the customer is expected to accept responsibility for the dealerships mistake after I did my part. I feel I was cheated out of a thorough inspection and service since it took two hours to change the battery and reconnected the washer line but less than 45 minutes for oil change, tire rotation and multi point inspection. Additionally, the oil service light was on and I only had until 4/10 to use a complimentary service so Why wouldn’t they ask if I wanted to take care of that while I’m there if it didn’t show up in the system? Isn’t that just normal customer service? I’m very disappointed in my experience and hope it can be used to improve your service. More

by farm_girl38 Verified Customer Verified Customer

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Great team to work with I was looking for a new SUV. I visited the dealership several times and drove and evaluated multiple vehicles and finally settled on a Suburban. We I was looking for a new SUV. I visited the dealership several times and drove and evaluated multiple vehicles and finally settled on a Suburban. We discussed options and prices and trade in value and finally settled on a price fair to myself and the dealership. There was no pressure and the experience was very friendly and pleasurable. It was the best car buying experience I have ever had. I can highly recommend this dealership to anybody. They are a great team and very easy to work with. More

by P&J Verified Customer Verified Customer

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Great people to deal with Everyone we encountered was pleasant, good to work and very knowledgable about their Chevy's. We would trade here again. We love our 2018 Colorado. Everyone we encountered was pleasant, good to work and very knowledgable about their Chevy's. We would trade here again. We love our 2018 Colorado. More

by The Greene's Verified Customer Verified Customer

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New Car Purchase We had a great experience with Lloyd and Chris. I was impressed with the genuine respect and knowledge we were shown. Even after the sale was final, L We had a great experience with Lloyd and Chris. I was impressed with the genuine respect and knowledge we were shown. Even after the sale was final, Lloyd took the time to walk us through all aspects of our brand new 2018 Chevrolet Traverse. Lloyd and Chris both showed a personable personality throughout process. More

by JASON392201 Verified Customer Verified Customer

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Great Experience Great customer service everything was done in a timely manner salesperson had great knowledge of the car he was selling. Salesperson was polite and f Great customer service everything was done in a timely manner salesperson had great knowledge of the car he was selling. Salesperson was polite and friendly. More

by JULIEMONTGOMERY2008 Verified Customer Verified Customer

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Professional Staff The sales team and finance staff was very helpful and accommodating unlike other dealers in our area. They didn't try to over sell the vehicle and add The sales team and finance staff was very helpful and accommodating unlike other dealers in our area. They didn't try to over sell the vehicle and add on fees everything was very transparent. More

by LISENBYKENT Verified Customer Verified Customer

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Great People They had the exact truck I wanted. The price we negotiated was very fair. They even delivered it to Greeneville. Will definitely buy from them again. They had the exact truck I wanted. The price we negotiated was very fair. They even delivered it to Greeneville. Will definitely buy from them again. More

by MATTFOUR1 Verified Customer Verified Customer

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oil change took way to long. We could not give a higher rating because we waited 2 and 1/2 plus hrs to receive this service. Someone waiting for tires who had an appointment had We could not give a higher rating because we waited 2 and 1/2 plus hrs to receive this service. Someone waiting for tires who had an appointment had waited 3 hrs also More

by KAYHUFF Verified Customer Verified Customer

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time spent with champion Stephanie and randy both worked great with us with no pressure to buy . she helped us to pick the truck we wanted from the time we talked on phone til Stephanie and randy both worked great with us with no pressure to buy . she helped us to pick the truck we wanted from the time we talked on phone till we found test drove bought our truck every one was nice .2nd truck bought from champion looking forward to many more years of business with them More

by PWALDEN77 Verified Customer Verified Customer

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Best Staff around! Everyone there is great to work with! I got a great deal on a great car from some outstanding people! From service to sales, everyone was friendly and Everyone there is great to work with! I got a great deal on a great car from some outstanding people! From service to sales, everyone was friendly and not pushy. They listened and offered help I requested, and I never felt pressured. More

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