Chris Mercer
Chris Mercer at Larson Ford

Chris Mercer

Q/L Manager - Service Advisor

Larson Ford

1150 Ocean Ave
Lakewood, NJ 08701

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4.9
109 Reviews

Dealership Experience

13 yrs, 5 mos

4.9

109 Reviews

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109 Reviews of Chris Mercer

January 29, 2026

Dealership Rating
Employee Rating

I purchased a 2023 Ford Maverick after a few months of research. I found the best price at Larson Ford. My salesman, Bill Fairgrieve was friendly and approachable. He understood exactly what I needed an More

by bestcss
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Bill Fairgrieve

Jan 30, 2026

Larson Ford responded

Congratulations on your 2023 Ford Maverick, and thanks for the five-star review! We appreciate your business and hope to see you at Larson Ford next time! Have a great day!

January 19, 2026

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Larson Ford does everything in a very efficient manner. They actually care about their customers! I’ll be going there for years never a complaint. More

by rdrodnj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tracy Black, John Kaiser, Ken Blair , Paul Tomaselli

Jan 19, 2026

Larson Ford responded

We are grateful for your business and your fantastic review of our team! Thank you from, all of us at Larson Ford!

January 12, 2026

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They did everything they said they were gonna do. Chris kept me informed the whole time on status of my vehicle. More

by Amberhomellc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 12, 2026

Larson Ford responded

We are so glad Chris kept you informed and delivered on everything we promised! Thank you for choosing Larson Ford!

January 04, 2026

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Employee Rating

Why I travel from SINY to Larson Ford is the great service from entire team at Larson Ford. More

by Alex SHO
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 06, 2026

Larson Ford responded

There is nothing better than a great review. Thanks for giving Larson Ford your business, Alex!

January 01, 2026

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Employee Rating

Very happy with their effort in correcting my transmission issue. I was able to get a quick appointment and they addressed the issue in one day. More

by Sfmend
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Kaiser, Dave Pirk

Jan 05, 2026

Larson Ford responded

Thank you for choosing Larson Ford and for sharing your feedback! We're so happy to hear our team could assist with your transmission in a timely manner.

November 27, 2025

Dealership Rating
Employee Rating

I only take my car to Larson ford, Chris is knowledgeable and easy to talk to, I never had a problem with my service and am very happy with them More

by Gracetravers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 01, 2025

Larson Ford responded

Thank you for your loyal business and kind words about Chris and the team, Grace! We look forward to working with you again at Larson Ford.

October 31, 2025

Dealership Rating
Employee Rating

Great service, John and the whole service department was a pleasure to work with, will definitely go back . More

by frankcotton9419
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Kaiser

Nov 03, 2025

Larson Ford responded

Thank you for sharing your feedback about John and the team! We look forward to serving you again in the future at Larson Ford.

October 27, 2025

Dealership Rating
Employee Rating

I bought my Ford fusion at Larson Ford 2018. I service my car only at Larson Ford, Larson has the best service department. Oct 22/25 scheduled appointment with Mitch at Larson Ford.. Mitch too More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Kaiser , Rob Larson, Mitch.

Oct 27, 2025

Larson Ford responded

John, thank you for making Larson Ford your go-to dealer since 2018. We're grateful for your awesome feedback about Mitch and our service team. We look forward to delivering five-star care every visit!

Oct 27, 2025

John responded

Larson Ford - thank you, will see you on my next service for new tires. Soon.,.

October 22, 2025

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Employee Rating

Excellent purchase, finance and delivery experience. Tim, Robert and Tracy are an exceptional example of the entire Larson Ford team. More

by Tom G
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 22, 2025

Larson Ford responded

Hi Tom, thank you for sharing your excellent feedback about Tim, Robert, and Tracy! Your support means the world to us and we hope to work with you again in the future. Welcome to the Larson Ford family!

October 13, 2025

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Employee Rating

Larson Ford is the best place to buy a car. Customer service is the best. More

by Bav1954
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 14, 2025

Larson Ford responded

Here at Larson Ford, we are always thankful for positive feedback from our customers. Thank you, Bav!

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