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Chris Mercer

Overview Reviews (107) Inventory (235)

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Chris Mercer

Q/L Manager - Service Advisor

Larson Ford

1150 Ocean Ave
Lakewood, NJ 08701

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4.9

107 Reviews

Overview Reviews (107) Inventory (235)

Dealership Experience

13 yrs, 4 mos

4.9

107 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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107 Reviews of Chris Mercer

January 12, 2026

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Employee Rating

They did everything they said they were gonna do. Chris kept me informed the whole time on status of my vehicle. Chris kept me informed the whole time on status of my vehicle. More

by Amberhomellc

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jan 12, 2026 -

Larson Ford responded

We are so glad Chris kept you informed and delivered on everything we promised! Thank you for choosing Larson Ford!

January 04, 2026

Dealership Rating

Employee Rating

Why I travel from SINY to Larson Ford is the great service from entire team at Larson Ford. service from entire team at Larson Ford. More

by Alex SHO

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Robert F. Barranger Jr., Tracy Black, Ken Blair

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Jan 06, 2026 -

Larson Ford responded

There is nothing better than a great review. Thanks for giving Larson Ford your business, Alex!

January 01, 2026

Dealership Rating

Employee Rating

Very happy with their effort in correcting my transmission issue. I was able to get a quick appointment and they addressed the issue in one day. transmission issue. I was able to get a quick appointment and they addressed the issue in one day. More

by Sfmend

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: John Kaiser, Dave Pirk

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Jan 05, 2026 -

Larson Ford responded

Thank you for choosing Larson Ford and for sharing your feedback! We're so happy to hear our team could assist with your transmission in a timely manner.

November 27, 2025

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Employee Rating

I only take my car to Larson ford, Chris is knowledgeable and easy to talk to, I never had a problem with my service and am very happy with them and easy to talk to, I never had a problem with my service and am very happy with them More

by Gracetravers

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Dec 01, 2025 -

Larson Ford responded

Thank you for your loyal business and kind words about Chris and the team, Grace! We look forward to working with you again at Larson Ford.

October 31, 2025

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Employee Rating

Great service, John and the whole service department was a pleasure to work with, will definitely go back . a pleasure to work with, will definitely go back . More

by frankcotton9419

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: John Kaiser

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Nov 03, 2025 -

Larson Ford responded

Thank you for sharing your feedback about John and the team! We look forward to serving you again in the future at Larson Ford.

October 27, 2025

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Employee Rating

I bought my Ford fusion at Larson Ford 2018. I service my car only at Larson Ford, Larson has the best service department. Oct 22/25 scheduled appointment with Mitch at Larson Ford.. Mitch too I service my car only at Larson Ford, Larson has the best service department. Oct 22/25 scheduled appointment with Mitch at Larson Ford.. Mitch took care of everything no waiting. Had an oil change and a new battery installed. Mitch is very kind and personable and make sure your car is done right. Larson Ford takes care of all my automotive needs. Larson Ford is like family. More

by John

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: John Kaiser , Rob Larson, Mitch.

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Oct 27, 2025 -

Larson Ford responded

John, thank you for making Larson Ford your go-to dealer since 2018. We're grateful for your awesome feedback about Mitch and our service team. We look forward to delivering five-star care every visit!

Oct 27, 2025 -

John responded

Larson Ford - thank you, will see you on my next service for new tires. Soon.,.

October 22, 2025

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Employee Rating

Excellent purchase, finance and delivery experience. Tim, Robert and Tracy are an exceptional example of the entire Larson Ford team. Tim, Robert and Tracy are an exceptional example of the entire Larson Ford team. More

by Tom G

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Robert Larson, Tim Pellicano, Robert F. Barranger Jr., Tracy Black, Bill Fairgrieve, Ken Blair

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Oct 22, 2025 -

Larson Ford responded

Hi Tom, thank you for sharing your excellent feedback about Tim, Robert, and Tracy! Your support means the world to us and we hope to work with you again in the future. Welcome to the Larson Ford family!

October 13, 2025

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Employee Rating

Larson Ford is the best place to buy a car. Customer service is the best. Customer service is the best. More

by Bav1954

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Tim Pellicano, Mark Mura, Tracy Black

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Oct 14, 2025 -

Larson Ford responded

Here at Larson Ford, we are always thankful for positive feedback from our customers. Thank you, Bav!

August 09, 2025

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Employee Rating

We have been purchasing vehicles and servicing them at Larson Ford for more than 30 years. Great people to work with .We look forward to the next 30 years! Larson Ford for more than 30 years. Great people to work with .We look forward to the next 30 years! More

by rjrudzonis

Sales Price Transparency

Purchase Time

Recommend Dealer

Yes

Other Employees Tagged: Robert F. Barranger Jr.

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Aug 11, 2025 -

Larson Ford responded

Wow, thank you for your loyal business and support! We are grateful for your continued trust in us, and we look forward to serving you for many more years to come. -The Larson Ford Team

August 06, 2025

Dealership Rating

Employee Rating

This is an update to a previous review. Had a recall update performed. Next day a check engine light appeared. I immediately called Chris from service. He calmed me down and got me an appoi Had a recall update performed. Next day a check engine light appeared. I immediately called Chris from service. He calmed me down and got me an appointment immediately. He performed a complete diagnostic on my F150, FREE OF CHARGE! Wow, I couldn't believe it! The system had to re-set itself. No engine light on! Made me very happy. Larson Ford will be getting my service work from now on. ABOVE AND BEYOND! Thank you Larson Ford. More

by Alb123

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: John Kaiser, Dave Pirk

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Aug 06, 2025 -

Larson Ford responded

Thank you for sharing this wonderful review! We’re happy to hear Chris and our team provided such a reassuring and efficient experience. We’re here for you anytime at Larson Ford, and we look forward to serving you again in the future! Safe travels ahead!

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