Chris Mercer
Chris Mercer at Larson Ford

Chris Mercer | Page 5

Q/L Manager - Service Advisor

Larson Ford

1150 Ocean Ave
Lakewood, NJ 08701

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4.9
118 Reviews

Dealership Experience

13 yrs, 9 mos

4.9

118 Reviews

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118 Reviews of Chris Mercer

November 15, 2024

Dealership Rating
Employee Rating

They've taken great care of my 2020 Explorer ST since I purchased it from same dealership in July 2019. Pre-work inspections are thorough and let me know when maintenance needs are "now" or "next visit" s More

by jphurley0907
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Kaiser, Dave Pirk , From Service Dept.: Steve, Chris P.

Nov 15, 2024

Larson Ford responded

We're delighted to hear that our team at Larson Ford has been able to keep your 2020 Explorer ST in top shape! It's great knowing the pre-work inspections have helped you plan maintenance effectively. Thank you for trusting us with your vehicle's care!

October 25, 2024

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The dealership is very professional and dependable they provided the best service and keep my car in great condition More

by tomzeyer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 25, 2024

Larson Ford responded

Tom, we're delighted to hear that you found our service at Larson Ford professional and dependable. Thank you for trusting us with your car's care!

October 23, 2024

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Always informative and no surprises . . the service staff are always polite and helpful to your needs More

by jpettyjohn334
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Kaiser, Dave Pirk

Oct 24, 2024

Larson Ford responded

This is the kind of feedback we work hard for at Larson Ford! Thank you for the review.

October 20, 2024

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I use to dread going into dealerships and was always worried about buying a new truck. We’ll never again! Bobby has now made the process amazing both trucks I’ve purchased from him. He treats every sing More

by Bobby1216
Sales Price Transparency
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Recommend Dealer
Yes
Oct 22, 2024

Larson Ford responded

Thank you for sharing your experience! We're delighted to hear that Bobby, Tracey, and Chris have made Larson Ford your go-to place for vehicles and service. It's wonderful knowing our team treats customers like family. We look forward to serving you again in the future!

October 15, 2024

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The friendliest and professional service center in New Jersey. Never have to wait for your appointment More

by tonyd3700
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: John Kaiser, Dave Pirk

Oct 15, 2024

Larson Ford responded

Thank you for sharing your experience, Tony! We're delighted to hear that our Larson Ford service center in New Jersey met your expectations with friendly and professional care. We look forward to serving you again soon!

October 04, 2024

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We have had our cars serviced with Larson Ford for over 15 years. We are always happy with the service they provide. They are thorough, professional, and honest in their dealings. However, they have recen More

by DDaye
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: John Kaiser

Oct 04, 2024

Larson Ford responded

Daye, thank you for your long-standing trust in Larson Ford and sharing your feedback. We understand how the credit card surcharge can be an inconvenience, and we appreciate your perspective on this matter. Your insights are valuable to us as we strive to improve our services while maintaining transparency with our customers.

Oct 05, 2024

DDaye responded

It is more than an inconvenience it creates a greater financial burden to maintaining a car and having it serviced and repaired. Many people already feel that dealerships over charge for service & repairs. We have always felt that cost to bring our car to Larson was fair based on the quality of service provided. Larson is a successful Ford dealership not a small independent car mechanic, and should not be passing on the cost of doing business to the consumer.

September 30, 2024

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Chris in the Service Department is always a pleasure to work with. He does great work and is always available to answer any of my questions or concerns. I recommend Larson Ford Service to all of my friends More

by jacksonfamily3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 01, 2024

Larson Ford responded

We're delighted to hear that Chris and our Service Department at Larson Ford have consistently provided you with excellent service. Thank you for recommending us to your friends!

August 29, 2024

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Very efficient and also very helpful and friendly. I like them and always take my car there for service. More

by geebee47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 30, 2024

Larson Ford responded

We're delighted to hear that you find our team at Larson Ford efficient, helpful, and friendly! Thanks for trusting us with your car service needs.

August 23, 2024

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Employee Rating

Larson has great customer service. However, some of the employees in the service department do not do their job to the fullest extent. So have to be careful on that part. More

by jackie
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 26, 2024

Larson Ford responded

Jackie, thanks for your feedback. We're glad to hear you appreciate our customer service and will address the concerns you've raised about our service department. If you'd like to discuss this further, please reach out anytime. Thank you, Louis Pagano - Fixed Operations Director - 732-363-8100 x512

August 10, 2024

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Excellent service. Chris Mercer was most helpful and friendly I give him 5 stars 🌟 having no problems More

by MCHOOGIE243
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Larson, Tracy Black

Aug 12, 2024

Larson Ford responded

Thank you for the fantastic review! We're delighted to hear Chris Mercer provided excellent service at Larson Ford. Enjoy your new ride, and we're here if you need anything else!

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