Chris Mercer
Chris Mercer at Larson Ford

Chris Mercer | Page 6

Q/L Manager - Service Advisor

Larson Ford

1150 Ocean Ave
Lakewood, NJ 08701

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4.9
124 Reviews

Dealership Experience

13 yrs, 11 mos

4.9

124 Reviews

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124 Reviews of Chris Mercer

October 15, 2024

Dealership Rating
Employee Rating

The friendliest and professional service center in New Jersey. Never have to wait for your appointment More

by tonyd3700
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Kaiser, Dave Pirk

Oct 15, 2024

Larson Ford responded

Thank you for sharing your experience, Tony! We're delighted to hear that our Larson Ford service center in New Jersey met your expectations with friendly and professional care. We look forward to serving you again soon!

October 04, 2024

Dealership Rating
Employee Rating

We have had our cars serviced with Larson Ford for over 15 years. We are always happy with the service they provide. They are thorough, professional, and honest in their dealings. However, they have recen More

by DDaye
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Kaiser

Oct 04, 2024

Larson Ford responded

Daye, thank you for your long-standing trust in Larson Ford and sharing your feedback. We understand how the credit card surcharge can be an inconvenience, and we appreciate your perspective on this matter. Your insights are valuable to us as we strive to improve our services while maintaining transparency with our customers.

Oct 05, 2024

DDaye responded

It is more than an inconvenience it creates a greater financial burden to maintaining a car and having it serviced and repaired. Many people already feel that dealerships over charge for service & repairs. We have always felt that cost to bring our car to Larson was fair based on the quality of service provided. Larson is a successful Ford dealership not a small independent car mechanic, and should not be passing on the cost of doing business to the consumer.

September 30, 2024

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Chris in the Service Department is always a pleasure to work with. He does great work and is always available to answer any of my questions or concerns. I recommend Larson Ford Service to all of my friends More

by jacksonfamily3
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Oct 01, 2024

Larson Ford responded

We're delighted to hear that Chris and our Service Department at Larson Ford have consistently provided you with excellent service. Thank you for recommending us to your friends!

August 29, 2024

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Very efficient and also very helpful and friendly. I like them and always take my car there for service. More

by geebee47
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Aug 30, 2024

Larson Ford responded

We're delighted to hear that you find our team at Larson Ford efficient, helpful, and friendly! Thanks for trusting us with your car service needs.

August 23, 2024

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Larson has great customer service. However, some of the employees in the service department do not do their job to the fullest extent. So have to be careful on that part. More

by jackie
Sales Price Transparency
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Finance Experience
Recommend Dealer
Yes
Aug 26, 2024

Larson Ford responded

Jackie, thanks for your feedback. We're glad to hear you appreciate our customer service and will address the concerns you've raised about our service department. If you'd like to discuss this further, please reach out anytime. Thank you, Louis Pagano - Fixed Operations Director - 732-363-8100 x512

August 10, 2024

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Excellent service. Chris Mercer was most helpful and friendly I give him 5 stars 🌟 having no problems More

by MCHOOGIE243
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Larson, Tracy Black

Aug 12, 2024

Larson Ford responded

Thank you for the fantastic review! We're delighted to hear Chris Mercer provided excellent service at Larson Ford. Enjoy your new ride, and we're here if you need anything else!

August 01, 2024

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My service manager, Chris and his team treat me and my fleet with the best care, service and fairness. Other dealership maintainance departments can’t even come close…. More

by Docfoglio
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Recommend Dealer
Yes
Aug 01, 2024

Larson Ford responded

Thank you for recognizing Chris and the team at Larson Ford! We're delighted to hear that our service stands out. We appreciate your trust in us for maintaining your fleet!

July 28, 2024

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Employee Rating

Thank you to the very professional and expert techs, Had my car serviced on July 22, and as always, was very pleased with the summary results. Also, recommendations were made regarding near-future tire rep More

by Joseph_Parayos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Kaiser, Dave Pirk

Jul 29, 2024

Larson Ford responded

Joseph, we're glad to hear our expert techs at Larson Ford provided you with excellent service and helpful recommendations. Thanks for your continued trust in us!

July 27, 2024

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Employee Rating

We have been using Larson Ford for almost 20 years. We are always more than satisfied with the service they provide. This time truly demonstrated why we trust them. My husband took my car in because a More

by DDaye
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Kaiser, Dave Pirk

Jul 29, 2024

Larson Ford responded

DDaye, we're delighted to hear about your positive experience with Chris and the team at Larson Ford. Thank you for being a loyal customer for nearly 20 years!

July 17, 2024

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Employee Rating

The Service Department at Larson Ford is excellent. It is a pleasure dealing with Chris Mercer and all the Ford technicians. They do a great job and are also friendly and professional. We buy all More

by mgg32
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Service Time
Service Communication
Recommend Dealer
Yes
Jul 18, 2024

Larson Ford responded

Thank you for your continued support and referrals! We're delighted to hear that Chris and our Larson Ford Service Department have provided excellent service. We look forward to serving you again in the future!

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