Chris Messier | Page 117

Excellent service Love this dealer. Bought my last 2 new trucks from them. Hope I'm still alive to buy number four and I didn't have to trade my goat! Love this dealer. Bought my last 2 new trucks from them. Hope I'm still alive to buy number four and I didn't have to trade my goat! More

Report | Print

Tara & Chris were great but Tom Gates is an angry little man .I came in just kicking the tires and Tara was easily able to find a truck that I liked without any pressure at all. I had a 2002 Chevy Silverado with .I came in just kicking the tires and Tara was easily able to find a truck that I liked without any pressure at all. I had a 2002 Chevy Silverado with fewer than 140k and a 2009 Yaris with about the same. We did the normal dance with the price of trade in's but nothing dramatic and I left the Yaris and went home with my 2013 Silverado. The next day I brought in by 2002 Chevy as the 2nd trade in. When I found that Tara was off Tom Gates asked me what I needed. I told him that until I got in the truck I had forgotten that I had just had an electric tow brake installed into my truck and would appreciate if they pulled it out and put it into my new purchase. Immediately he came back with an attitude and answered "well that will cost you $200." I said "That's crazy. I would have asked for it in writing if I had realized it". His response was "Don't raise your voice to me. I already gave you too much for your trade in's and if you want the brake removed and installed then you will pay for it". When I asked him if he was willing to lose the entire sale for $200. He said "Yup. No problem". The ONLY reason that I didn't walk away from the entire deal was because Tara & Chris were awesome and that I liked the truck. Craig should cringe at the thought of this angry, anti-customer sales manager as the future of the empire. My dealings with him make me not even want to come back for service! More

Report | Print

Great service From start to finish, gates made my car buying experience quick and easy, with great customer service. No complaints whatsoever, everyone was very fri From start to finish, gates made my car buying experience quick and easy, with great customer service. No complaints whatsoever, everyone was very friendly and professional. More

Report | Print

Great Group of people The staff at Gates is top notch! Everyone was very helpful and made my car buying experience stress free and fun. I will definitely be returning to th The staff at Gates is top notch! Everyone was very helpful and made my car buying experience stress free and fun. I will definitely be returning to this dealership in the future for any of my car needs. More

Report | Print

Good customer service. Great service and knowledge. Found the best way to satisfy the customer. All sales people are really friendly and trained to be the best. Thanks for Great service and knowledge. Found the best way to satisfy the customer. All sales people are really friendly and trained to be the best. Thanks for your help and support. More

Report | Print

Easy purchase Jay was the associate I dealt with while searching for my Frontier. He knew the product well and answered all my questions. I had done research prior Jay was the associate I dealt with while searching for my Frontier. He knew the product well and answered all my questions. I had done research prior to going in and his information matched mine. I never felt any pressure to purchase my truck, which was so important to me. Probably most importantly, I really feel as though I got a fair deal and an honest trade for my vehicle. The price 'negotiation' process lasted maybe 5 minutes and I didn't have to deal with every manager in the showroom to close the deal. I knew what I could pay and Jay helped make it happen. Oh, and while signing the paperwork Chris informed me that I had overpaid for the registration; would have been so easy to conceal that little fact. Honesty...how refreshing! More

Report | Print

professional dealership I had a very pleasant experience, received the best deal that I could find shopping around. I will look forward to business with gates in the future . I had a very pleasant experience, received the best deal that I could find shopping around. I will look forward to business with gates in the future . More

Report | Print

Salesman The salesman I dealt with was great in jockeying numbers that met with my approval. No hype or pressure on his part. Vehicle was ready to be picked u The salesman I dealt with was great in jockeying numbers that met with my approval. No hype or pressure on his part. Vehicle was ready to be picked up on the day I requested. More

Report | Print

Great Dealership I wanted to thank everyone at gates especially Brian Philips, Thomas Gates and Nick Truax for all your help and keeping us hydrated lol. This is by f I wanted to thank everyone at gates especially Brian Philips, Thomas Gates and Nick Truax for all your help and keeping us hydrated lol. This is by far the best dealership we have been to. Everyone knows there job and is friendly they work with you to make sure your happy. Keep up the good work and thanks again we will be back in the future and recommend you to others. More

Report | Print

we love our heep thank you Chris and Tara for helping us purchase. Our Jeep!! outstanding customer service . They worked realm hard for us to make it possible ! thank you Chris and Tara for helping us purchase. Our Jeep!! outstanding customer service . They worked realm hard for us to make it possible ! They were so kind and very personable,! ! That's. The most important when you are going to purchase a vehicle! thanks so much for everything!!! More

Report | Print