Chris Murray

Horrible Customer Services , Him and His team both lied about how much the repairs would be for my car and also lied to my lien holder as well. My car was dropped off December 27th and between then up unti about how much the repairs would be for my car and also lied to my lien holder as well. My car was dropped off December 27th and between then up until now i have only spoke to 3 people once. Communication is horrible and now these people are attempting to auction off my car after telling me 15,000 and telling my Loan company 3,000. Trust me these people are a complete scam. PS... i have them all on recording telling me different things. Do not Waste your time here trust me. More

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Raj a great salesman. Very nice knowledgeable. Very helpful. Knows what he is doing. Knows the business. Very nice knowledgeable. Very helpful. Knows what he is doing. Knows the business. More

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I got my car from Stan after my old car started having problems. He was great and very helpful even when I was frustrated. problems. He was great and very helpful even when I was frustrated. More

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Very professional, sweet and kind. Very detailed at explaining the different packages. Love the warm spirit she has! ❤️😊 Very detailed at explaining the different packages. Love the warm spirit she has! ❤️😊 More

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They only one I deal with Raj is the best showed me everything I need to know everything I need to know More

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Awesome customer service! Thank you Stan for being flexible with me. Highly recommend dealership in MD Thank you Stan for being flexible with me. Highly recommend dealership in MD More

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My husband car was towed here in mid December due to a flashing engine light, which indicates significant engine trouble. They replaced the knock sensory and then 2 weeks later the same thing happened so flashing engine light, which indicates significant engine trouble. They replaced the knock sensory and then 2 weeks later the same thing happened so the car needed to be towed again. The car was in service from Dec 23-Feb 3. We did not receive any updates unless we called repeatedly. The only person that ever got back to us was our service advisor. We reached out to Chris on several occasions and heard nothing. My husband had his car from Feb 3rd to Feb 7th and the check engine light is on again for a 3rd time. Again we left multiple voicemails for Chris and have heard nothing back. At this point you would think when a car has been in 3 times for the same issue the service manager would reach out to the customer. I should also note that on 2 of these occasions our infant son was in the car. This situation has been extremely stressful and infuriating and the lack of communication makes a horrible situation even worse. More

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This place literally put customer satisfaction last. You drop your car, and you won't see it for at least 12. Do you want updates? Nope, you won't get one. Their Service Chris is worse, and his crew fo You drop your car, and you won't see it for at least 12. Do you want updates? Nope, you won't get one. Their Service Chris is worse, and his crew follows his lead. Don't go here!!!!!!!!!!! More

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I went to this dealership on a very short notice and few hours before the store closing. However, dealership and staff provided best services with adequate information to help choose a car and make decision hours before the store closing. However, dealership and staff provided best services with adequate information to help choose a car and make decision. Excellent communication, transparent transaction and smooth processing! More

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A mixed experience, but overall very positive. Dealer is in a tight spot, but conveniently located. It is a bit tricky to park on site. Our original Ioniq 5 SE RWD didnt make it 5 miles on th Dealer is in a tight spot, but conveniently located. It is a bit tricky to park on site. Our original Ioniq 5 SE RWD didnt make it 5 miles on the way home before the heater blew. The repair would have us without a brand new car for up to 1 month. Our new car was out of commission less than 12 hours after buying it. Thankfully, Heritage has a 3-day assurance guarantee. Now, I think.they should've been the ones to bring this up, but I did. Originally they were going to require us to make up the total difference since the available SE was AWD, a more expensive option. (I honestly thought it should've been a straight swap under the curcumstances) But after I informed them that this was no more than any customer would get, they met us halfway by taking more off the upgrade and adding to our trade in. So I give them kudos for doing that. Without that, my star rating would have been 3, tops. Things like this will have us comimg back. The sales staff was no pressure, and while EVs are fetching dealer markups, we paid under msrp at Heritage. Jackie JR, our sales rep, went the extra mile to drive home with us after the upgrade to fetch our trade in (left at home cos I had the loaner); this was a very nice touch. I also appreciate they didn't charge me for the gas on the loaner, which I turned in after several trips back and forth after ageeing to the AWD swap. So despite the initial hiccups, I give them 5 stars. More

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