Chris Prestia

I left with my jeep that had been serviced, supposedly had a multi point inspection while there. As I left the dealership turning the corner the check engine light came on that was not on when I arrived. had a multi point inspection while there. As I left the dealership turning the corner the check engine light came on that was not on when I arrived. I immediately turned around once the vehicle started running very rough , so I went back immediately, I was told it was oil leaking issue and that the vehicle senses when oil is low or leaking and told nothing could be done but a $2,200 fix and that the fluids had been checked and to take my vehicle so I left . The vehicle almost stopped running so I returned once again immediately I then insisted I would leave it for an oil change because I suspected no multi inspection was done and oil probably severely not topped off or at least told it needed to be topped off if it had been actually checked. The oil change and refill apparently fixed the issue , I have been driving daily for three weeks, several hundred miles , no light issue or running rough , If I had believed I should just take my vehicle and drive it and nothing could be done about the light I would have most likely blown the engine. I purchased the vehicle new there and have always had it serviced there , and had planned on another Jeep there . The service department trying to rush me off and take my vehicle after they said it was VERY concerning and dangerous. The tech didn’t even have the kindness or responsibility to even come out when I brought the vehicle back the first time although George asked . I spent over $6,000 on service for the vehicle that did need to be done that day. It was legit in fact time for the other issues I’m not questioning that but rushing me off without hearing my issue was not right . They did resolve my other issues I came in with . In general always had good service results there over the last 13-14 years but definitely not this time . More

by vmaxbp Verified Customer Verified Customer

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Excellent customer service and very friendly staff. Everyone was ready, willing and able to listen to the issues and resolve them. Highly recommend Hollywood Jeep. Everyone was ready, willing and able to listen to the issues and resolve them. Highly recommend Hollywood Jeep. More

by Ozzie Verified Customer Verified Customer

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The experience was outstanding. My wife and I came in for a specific Jeep Rubicon 4xe that was available. Our salesman, Ruel Forbes, went out of his to help us get a great deal an My wife and I came in for a specific Jeep Rubicon 4xe that was available. Our salesman, Ruel Forbes, went out of his to help us get a great deal and to get extras we wanted for the Jeep. They also had the best selections of 4xe Jeeps to choose from. More

by nelsonep Verified Customer Verified Customer

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Caylie you delivered efficient and efficacy service! Thank you! I walked up to the service window, you greeted me with a smile and said”welcome to Hollywood Crysler Jeep”, what brings you in today, how Thank you! I walked up to the service window, you greeted me with a smile and said”welcome to Hollywood Crysler Jeep”, what brings you in today, how may I help you”? I proceeded to explain my reason for being there. You listened, did not interrupt and maintained eye contact! (Extremely important)! After I was finished, you called me by name and informed me that you can try and help me, and politely asked me to sign the indemnity agreement, before you touched my vehicle, then asked for the keys. You then immediately used a device to identify what the problem was, and then instantly informed me that the engine light was on, and that an oil change was due. Moreover, you took the time to inform me of special oil offers, that was economical, and something No Advisor has ever done for consumers like myself! Evidently, I purchased one and I am extremely grateful to you. In addition, you then gave me the option to either wait outside or in the lobby which the company provided, and offered me the opportunity to refresh by taking advantage of bottled cold water, hot chocolate or different coffee, which I relished. Also, Cailey you specifically apologized to us/me about the fact that it may take a little longer than the usual wait time because of the shortage of man-power. You kept checking in whilst we waited, kept us abreast and thanked me/us for our patience! Magnificent job Cailey! Despite the fact that there was labor shortage, my vehicle was ready after waiting for no more than 45-50 minutes! Wow!! Thank you Cailey for your efficiency and outstanding customer service! I sincerely hope that Hollywood Crysler Jeep would appreciate the high quality level of service that you provide to consumers! Impeccable service like yours will enhance the company’s name, and help them to thrive in this competitive automotive industry! Keep on smiling and shining Caylie!!!! We appreciate your services! Hamilton More

by EDNAMAIEHAMILTON Verified Customer Verified Customer

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Everyone is always friendly and welcoming, from the parts dept, to the service advisors to the cashiers. dept, to the service advisors to the cashiers. More

by mchesal Verified Customer Verified Customer

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Service was fast and efficient. All of the staff were friendly and knowledgeable. Highly recommend the quick service department for all your maintenance needs. All of the staff were friendly and knowledgeable. Highly recommend the quick service department for all your maintenance needs. More

by linda.gonzalez Verified Customer Verified Customer

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Great people and friendly and fast service and great prices n mmm khhhh hhh hh him prices n mmm khhhh hhh hh him More

by Rvallejo Verified Customer Verified Customer

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The service department has been good to me for 15 years! ! Thank you Brandon for always going out of your way to help me with my Jeep. ! Thank you Brandon for always going out of your way to help me with my Jeep. More

by WJD4JOY Verified Customer Verified Customer

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Service Advisor, Chris, was very professional and made sure my car was fixed in a timely fashion. The Service Advisor Manager is also very helpful and she has great customer service. When my bill had a mi sure my car was fixed in a timely fashion. The Service Advisor Manager is also very helpful and she has great customer service. When my bill had a mistake on it, she made sure the get it addressed right away. More

by NMAROUN Verified Customer Verified Customer

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Experience was fine. Has a good inventory. The add ons are annoying (lo jack etc). Has a good inventory. The add ons are annoying (lo jack etc). More

by taxfreebonds Verified Customer Verified Customer

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