Chris Prestia

Caylie you delivered efficient and efficacy service! Thank you! I walked up to the service window, you greeted me with a smile and said”welcome to Hollywood Crysler Jeep”, what brings you in today, how Thank you! I walked up to the service window, you greeted me with a smile and said”welcome to Hollywood Crysler Jeep”, what brings you in today, how may I help you”? I proceeded to explain my reason for being there. You listened, did not interrupt and maintained eye contact! (Extremely important)! After I was finished, you called me by name and informed me that you can try and help me, and politely asked me to sign the indemnity agreement, before you touched my vehicle, then asked for the keys. You then immediately used a device to identify what the problem was, and then instantly informed me that the engine light was on, and that an oil change was due. Moreover, you took the time to inform me of special oil offers, that was economical, and something No Advisor has ever done for consumers like myself! Evidently, I purchased one and I am extremely grateful to you. In addition, you then gave me the option to either wait outside or in the lobby which the company provided, and offered me the opportunity to refresh by taking advantage of bottled cold water, hot chocolate or different coffee, which I relished. Also, Cailey you specifically apologized to us/me about the fact that it may take a little longer than the usual wait time because of the shortage of man-power. You kept checking in whilst we waited, kept us abreast and thanked me/us for our patience! Magnificent job Cailey! Despite the fact that there was labor shortage, my vehicle was ready after waiting for no more than 45-50 minutes! Wow!! Thank you Cailey for your efficiency and outstanding customer service! I sincerely hope that Hollywood Crysler Jeep would appreciate the high quality level of service that you provide to consumers! Impeccable service like yours will enhance the company’s name, and help them to thrive in this competitive automotive industry! Keep on smiling and shining Caylie!!!! We appreciate your services! Hamilton More

by EDNAMAIEHAMILTON Verified Customer Verified Customer

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Worst most incompetent service ever. I’m so glad I found Chrysler of Aventuea although I would have driven to key west to avoid Hollywood. I’m so glad I found Chrysler of Aventuea although I would have driven to key west to avoid Hollywood. More

by jsalinas75 Verified Customer Verified Customer

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Everyone is always friendly and welcoming, from the parts dept, to the service advisors to the cashiers. dept, to the service advisors to the cashiers. More

by mchesal Verified Customer Verified Customer

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Service was fast and efficient. All of the staff were friendly and knowledgeable. Highly recommend the quick service department for all your maintenance needs. All of the staff were friendly and knowledgeable. Highly recommend the quick service department for all your maintenance needs. More

by linda.gonzalez Verified Customer Verified Customer

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Great people and friendly and fast service and great prices n mmm khhhh hhh hh him prices n mmm khhhh hhh hh him More

by Rvallejo Verified Customer Verified Customer

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The service department has been good to me for 15 years! ! Thank you Brandon for always going out of your way to help me with my Jeep. ! Thank you Brandon for always going out of your way to help me with my Jeep. More

by WJD4JOY Verified Customer Verified Customer

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Service Advisor, Chris, was very professional and made sure my car was fixed in a timely fashion. The Service Advisor Manager is also very helpful and she has great customer service. When my bill had a mi sure my car was fixed in a timely fashion. The Service Advisor Manager is also very helpful and she has great customer service. When my bill had a mistake on it, she made sure the get it addressed right away. More

by NMAROUN Verified Customer Verified Customer

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Experience was fine. Has a good inventory. The add ons are annoying (lo jack etc). Has a good inventory. The add ons are annoying (lo jack etc). More

by taxfreebonds Verified Customer Verified Customer

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My recall part was install within two days but my splashshield was tooked and not mounted securrely but i fixed it my self i’m also certified. splashshield was tooked and not mounted securrely but i fixed it my self i’m also certified. More

by Loulyr Verified Customer Verified Customer

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Service was fantastic. Friendly, professional employees. Service was fast, efficient. I will continue to bring my vehicle to HCJ for all repairs. Friendly, professional employees. Service was fast, efficient. I will continue to bring my vehicle to HCJ for all repairs. More

by L Gonzalez Verified Customer Verified Customer

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