Chris Rokosny | Page 2

Poor service. Lazy Extremely rude customer service. They didn’t want to honor my warranty. Managers are the worst. Don’t go there! Not right didn’t want to honor my warranty. Managers are the worst. Don’t go there! Not right More

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This dealership makes mistakes and doesn’t want to right their wrongs. Shame on this dealership. I have been a customer for over 4 years and this is the service that they give customers. See ya their wrongs. Shame on this dealership. I have been a customer for over 4 years and this is the service that they give customers. See ya More

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Great service and went above and beyond expected, a pleasure to due business with...this was my 5th BMW and 3rd with Bridgewater BMW...Manjula made this a very nice experience and is a true joy to work pleasure to due business with...this was my 5th BMW and 3rd with Bridgewater BMW...Manjula made this a very nice experience and is a true joy to work with!!! The whole staff is GREAT!!! More

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Great Client advisor & dealership I was lucky to have Savitri Persaud as my client advisor great knowledgeable lady very patient & went above & beyond her duty to find me the car I wan I was lucky to have Savitri Persaud as my client advisor great knowledgeable lady very patient & went above & beyond her duty to find me the car I want. She was easy to deal with & very helpful I highly recommend her & recommend Bridgewater BMW dealership More

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We love the new car! My wife and I were customers at Hunterdon BMW in Lebanon. Jen sold us our previous car and we had nothing but good luck with it. Jen has moved on, My wife and I were customers at Hunterdon BMW in Lebanon. Jen sold us our previous car and we had nothing but good luck with it. Jen has moved on, and Manjula couldn't have been better in filling her shoes to make our transaction perfect. She was courteous and very attentive to what we were interested in, and worked with Anthony to get us a price we were comfortable with. We would highly recommend her if you are thinking of purchasing a vehicle at Bridgewater BMW. John was perfect on his pre-delivery explanation of things we needed to know about the car we had just purchased. It was good to see Mike Yates, and he was kind enough to show us his i8. Great car! I didn't get a chance to see Chris Rokosny (he was on the road), but I wonder if he and Mike will see who has the faster i8! Thanks again! Sal and Roberta More

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Great experience I went from Audi, to BMW. My experience with BMW was outstanding. I didn't have to haggle back-and-forth with negotiations. My salesman was excepti I went from Audi, to BMW. My experience with BMW was outstanding. I didn't have to haggle back-and-forth with negotiations. My salesman was exceptional, he learned everything about me, and was able to customize (build) my X5 to fit my personality. More

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The wait time was ridiculous ! My sales person Frank Fratzola was amazing. I felt no pressure to purchase a vehicle. He did an excellent job showing me how to operate the vehicle. H My sales person Frank Fratzola was amazing. I felt no pressure to purchase a vehicle. He did an excellent job showing me how to operate the vehicle. However, I arrived at the dealership @ 3:30 pm for a 4:00 pm appointment and no one informed him I was there. By 4:25 pm I saw him at his desk and I walked over to him. He told me he was just about to call me because he thought I was running late. When I told him I was their since 3:30 he was shocked and very apologetic. He took me over to the car I was their to purchase and reviewed the features and we took the car for a test drive. Approximately 3 hours later I finally was approached by someone in finance that told me they will be with me in one minute. Ten minutes later I was in with Dionne Baksh and out in 30 minutes. Dionne Baksh did a thorough job explaining all the charges and listening to me complain about how long I waited. She was very apologetic. More

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Twice in 60 days I had the unfortunate need to go back a second time in less than two months to make another purchase of a CPO after my son totaled the one I bought in I had the unfortunate need to go back a second time in less than two months to make another purchase of a CPO after my son totaled the one I bought in October. First, I want to say how thankful I am that he was driving that BMW in the first place - it surely saved his life. He was not hurt and that is just amazing. Now, I am happy to report that this purchase experience of my 2013 328i was just about as painless as the first time. Anthony and Chris made things happen for me this time around and I could not be happier. These guys are great. And I'd also like to say that Anthony continued to follow up with me after my purchase of the first car, making sure everything was good. It's been one week since the accident and I'm all settled in with my new car. Thanks Anthony and Chris!! More

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A Relaxing Car Purchasing Experience I was able to tell them what I wanted and how much I was willing to pay for the car. They were able to meet my needs without being pushy since I was o I was able to tell them what I wanted and how much I was willing to pay for the car. They were able to meet my needs without being pushy since I was on a budget. I will recommend them to all my family and friends. More

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Great buying experience overall with everyone I worked with. I had been buying BMWs from another dealership for over 20 years, but once my trusted sales person left, I evaluated a couple of other dealersh with. I had been buying BMWs from another dealership for over 20 years, but once my trusted sales person left, I evaluated a couple of other dealerships. There are "bigger" dealerships in the area, but I found Justin O'Connor and his sales manager Chris Rokosny to be very helpful, open, forthright and they did not play any games. Throughout the purchase process they listened, understood my needs, and went beyond my expectations to win my business. I never had a doubt about any numbers put in front of me, because they were open and completely transparent throughout the process. Once I made the decision to get a 2013 X3, Stan Ramirez proved to be the most honest and diligent Finance person I have dealt with at any auto dealership over the last 30 years - that is a lot of cars. He helped me make the lease vs. buy decision, found the best possible financing option, and did not try to oversell me on options during the closing process. This dealership is on Rt. 202, off the main highway (which is Rt. 22), but definitely worth seeking out. It has a smaller, family type feel to it, unlike the mega-dealerships taking hold in New Jersey. They did not have the exact car I wanted in stock, but they went out and found it, and got it for me within a couple of days at the right price. In the end, their size was not an issue at all. I recommend this dealership very enthusiastically. More

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