Chris Smith

Capital Toyota, Inc. responded

Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with our Toyota service department at Capital Toyota. Our team takes pride in providing professional, courteous, and timely service, and we're delighted that we could make your vehicle servicing convenient by picking up and returning your car to your home. Your satisfaction is our top priority, and we truly appreciate your kind words about our customer service. We look forward to serving you again in the future!

Capital Toyota, Inc. responded

Thank you for your glowing review! We're delighted to hear that our team at Capital Toyota provided you with friendly, respectful service and great communication throughout your experience. From the gentleman who picked up your vehicle to our service department staff and the lady who assisted with payment, we're thrilled to know they all contributed to making your experience positive—and even brought a smile to your face! Your kind words mean the world to us, and we look forward to serving you again.

Capital Toyota, Inc. responded

Thank you for sharing your feelings with us. We never want any of our guests to feel unheard or discouraged from leaving an honest review. Your experience and feedback are very important to us, and we’d love the chance to better understand what happened so we can make it right. Please reach out to us directly at 423-892-0661 so we can listen and work toward a resolution.

Capital Toyota, Inc. responded

Thank you for your kind words! We’re so glad to hear our team’s attention to detail and friendly service made a great impression. Our advisors and sales team truly enjoy helping our guests, and your feedback means so much. We look forward to serving you again anytime!

Capital Toyota, Inc. responded

Thank you for your honest feedback. We’re glad to hear you appreciate our friendly staff and quality service. We also understand how important pricing is, especially on labor charges, and we strive to offer competitive rates while providing the best care for your vehicle. Please know we have many service coupons available on our website at capitaltoyota.com that can help make your next visit more affordable. We’d love the opportunity to serve you again and provide the excellent experience you deserve. Thank you for choosing Capital Toyota—we’re here whenever you need us!

Capital Toyota, Inc. responded

Brenda, thank you so much for your trust and kind words! We’re honored to be your go-to for service and proud that our team consistently provides kind, prompt, and top-notch care for your vehicle. We look forward to serving you for many miles to come!

Capital Toyota, Inc. responded

Thank you so much, Eric! We’re truly honored by your kind words and thrilled to hear that our service team went above and beyond to support you. It means the world to us that you felt cared for and accommodated and especially when it came to your schedule. We believe in treating every guest like family, and knowing our entire staff made you feel welcomed and supported is exactly what we strive for. Thank you for being a part of the Capital Toyota family

Capital Toyota, Inc. responded

Thank you so much for your kind words! We’re so thrilled to hear that you’re impressed with both your new Toyota truck and the service you’ve received from our team. Providing friendly, courteous, and helpful service is always our goal, and we’re grateful for the opportunity to assist you on this exciting journey. We’re honored to have you as part of the Capital Toyota family and truly appreciate your recommendation. Whenever you need us, we’re here and ready to help!

Capital Toyota, Inc. responded

Thank you so much for your kind words and continued trust! 🙏 It means the world to us to know you feel in good hands every time you visit. Providing professional, courteous care is at the heart of everything we do—and it’s guests like you who make it all worthwhile. We truly appreciate you being part of the Capital Toyota family and look forward to serving you for many years to come!

Capital Toyota, Inc. responded

Hi Eleanor, Thank you so much for the love! We’re absolutely thrilled to hear that you’ve had A+ experiences with us—that’s exactly what we strive for every day. And we’re so glad to know our valet service has been helpful for you! Your support means the world to our team. If there’s ever anything more we can do to make your visits even better, we’re just a call away.