Chris Smith
Chris Smith at Capital Toyota, Inc.

Chris Smith | Page 2

Toyota Service Advisor 423-892-0661

Capital Toyota, Inc.

5808 Lee Highway
Chattanooga, TN 37421

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4.9
159 Reviews
4.9

159 Reviews

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159 Reviews of Chris Smith

November 05, 2025

Dealership Rating
Employee Rating

From beginning to end, they were fantastic. Very friendly and very helpful. I love the option of having the car picked from work or home so I don’t have to wait in the lobby. The service tech r More

by klpcummings21
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sandy Leamon , I’m unsure of the lady that took payment over the phone, but she was very helpful and kind.

Nov 07, 2025

Capital Toyota, Inc. responded

Thank you so much for sharing your experience! We’re thrilled to hear that our team made the entire process easy and enjoyable, from pickup to service. We love being able to offer convenient options and honest, pressure-free guidance. We’ll be sure to share your kind words with everyone involved—they’ll be delighted!

October 07, 2025

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Service department always goes the extra mile to make sure you're satisfied. Thanks Scott for making me feel important. More

by ericjdingman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 16, 2025

Capital Toyota, Inc. responded

Thank you so much, Eric! We’re thrilled to hear that Scott and our service team go the extra mile to make you feel valued. We’ll be sure to share your kind words with him and look forward to serving you again soon!

September 18, 2025

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Employee Rating

Great place, snacks could be better. Maybe some mini Oreos or muffins. Chips would be cool, maybe some yogurt parfait. Wouldn’t be too much to set out a fruit tray, or charcuterie board More

by Camrygirl
Recommend Dealer
Yes
Oct 02, 2025

Capital Toyota, Inc. responded

Thank you for your feedback! We’re thrilled you enjoyed your visit to Capital Toyota and truly appreciate your creative snack suggestions. We love hearing ideas to make our guests feel even more comfortable, and we’ll definitely take your thoughts into consideration as we continue improving our service experience. We look forward to welcoming you back soon!

September 17, 2025

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Employee Rating

Everything was fine was out of the dealership in about an hour will be back again More

by jaceana53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 02, 2025

Capital Toyota, Inc. responded

Thank you for your feedback! We’re glad to hear your visit was quick and smooth, and we look forward to seeing you again at Capital Toyota!

September 10, 2025

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Employee Rating

I was scheduled to have my car picked up from my house from the Toyota service department so I didn’t have to wait in the store for hours. They were on time, very professional and courteous. My vehicle More

by Barbara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ron the driver who picked up and returned my vehicle

Sep 11, 2025

Capital Toyota, Inc. responded

Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with our Toyota service department at Capital Toyota. Our team takes pride in providing professional, courteous, and timely service, and we're delighted that we could make your vehicle servicing convenient by picking up and returning your car to your home. Your satisfaction is our top priority, and we truly appreciate your kind words about our customer service. We look forward to serving you again in the future!

September 10, 2025

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Employee Rating

Great friendly service, great communication and respectful, this includes everyone involved from the gentleman that picked up my vehicle, the gentleman in the service department and the lady that c More

by Karen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 11, 2025

Capital Toyota, Inc. responded

Thank you for your glowing review! We're delighted to hear that our team at Capital Toyota provided you with friendly, respectful service and great communication throughout your experience. From the gentleman who picked up your vehicle to our service department staff and the lady who assisted with payment, we're thrilled to know they all contributed to making your experience positive—and even brought a smile to your face! Your kind words mean the world to us, and we look forward to serving you again.

September 03, 2025

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Employee Rating

You don’t want me to leave an honest review. But , the next time, I’m ABSOLUTELY going to leave a honest review. One I won’t take down. More

by sgaboy1967
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Sep 04, 2025

Capital Toyota, Inc. responded

Thank you for sharing your feelings with us. We never want any of our guests to feel unheard or discouraged from leaving an honest review. Your experience and feedback are very important to us, and we’d love the chance to better understand what happened so we can make it right. Please reach out to us directly at 423-892-0661 so we can listen and work toward a resolution.

August 31, 2025

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Employee Rating

Excellent service. Very attentive to details. Service advisors and sales man are very friendly and good at what they do. More

by jlcalbaugh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rodney Wallace

Sep 11, 2025

Capital Toyota, Inc. responded

Thank you for your kind words! We’re so glad to hear our team’s attention to detail and friendly service made a great impression. Our advisors and sales team truly enjoy helping our guests, and your feedback means so much. We look forward to serving you again anytime!

August 01, 2025

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Employee Rating

Staff and service great but price was too expensive especially on labor charges so I probably won’t go back unless have a coupon. More

by Usafmom123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sandy Leamon

Aug 08, 2025

Capital Toyota, Inc. responded

Thank you for your honest feedback. We’re glad to hear you appreciate our friendly staff and quality service. We also understand how important pricing is, especially on labor charges, and we strive to offer competitive rates while providing the best care for your vehicle. Please know we have many service coupons available on our website at capitaltoyota.com that can help make your next visit more affordable. We’d love the opportunity to serve you again and provide the excellent experience you deserve. Thank you for choosing Capital Toyota—we’re here whenever you need us!

July 29, 2025

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Employee Rating

I would not take my car anywhere other than Capital Toyota. The service department is top notch. Always kind and prompt. More

by Brenda Domer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sandy Leamon , Marty Woody

Aug 08, 2025

Capital Toyota, Inc. responded

Brenda, thank you so much for your trust and kind words! We’re honored to be your go-to for service and proud that our team consistently provides kind, prompt, and top-notch care for your vehicle. We look forward to serving you for many miles to come!

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