Chris Turgeon

Was directed to the Catonsville Hyundai dealer by Antwerpen’s used car platform. They brought the car from the original location for a test drive. Eben was a great salesperson and helped foster a sol Antwerpen’s used car platform. They brought the car from the original location for a test drive. Eben was a great salesperson and helped foster a solid deal and relationship. They were in the midst of changing locations so we had a couple hiccups as they moved, but Scott Simering came aboard to make sure we had a great close and follow up after the purchase. Appreciated all of Scott’s help to make this an easy and seamless purchase while being new and during a location change. The team followed up for a couple weeks after to ensure a great relationship was built. Shout out to Chris and his service team for their help getting the vehicle ready. Jack says yes! More

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Every time I’ve visited this dealership, something has gone wrong — whether it’s poor communication between teams, overworked staff due to constant overbooking, or a complete lack of follow-up. During gone wrong — whether it’s poor communication between teams, overworked staff due to constant overbooking, or a complete lack of follow-up. During my most recent visit, I scheduled a recall and oil change with the understanding that I would be waiting on-site. After three hours of waiting with no updates, I finally asked for a status update and was told I had been scheduled for a drop-off — completely incorrect, as my confirmation clearly stated it was a wait appointment. At that point, my car hadn’t even been touched. I then waited another three hours for the service to be completed. Over that time, I was promised updates that never came, and twice the service manager told me the car would be ready in “10 to 15 minutes” — which turned into another hour the first time, and 40 more minutes the second. This visit was the final straw. SIX HOURS is completely UNACCEPTABLE. Stop overbooking. Stop burning out your workers to the point that service becomes an afterthought. And most importantly, communicate better with your PAYING customers. It’s honestly disgusting that this is the only Hyundai service center in the area, and this is how it operates. I’ve been loyal to the Hyundai brand for years because I love the vehicles — but the service experience here is consistently the worst part of ownership. I sincerely hope things improve when you move to your new location. Leave this poor service and bad reputation behind — because this is not it. At all!!! More

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