Chris Whaling | Page 5

The dealership was able to accommodate our wishes to make the deal. Financing was easy which made the pick up and trade of the vehicles quick. We are very happy with our new vehicle. the deal. Financing was easy which made the pick up and trade of the vehicles quick. We are very happy with our new vehicle. More

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Could not have had a better experience at a dealership! Hands down the best car buying deal I've ever had! Thanks Cortese! Hands down the best car buying deal I've ever had! Thanks Cortese! More

by dma1358 Verified Customer Verified Customer

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It was a pleasure to work with salesman David Vito. He listened to what I needed and provided options for me to choose from. Then he seemingly effortlessly handled the entire process including a couple He listened to what I needed and provided options for me to choose from. Then he seemingly effortlessly handled the entire process including a couple of minor hiccups! Overall very pleased and will do business here again! More

by j.david54 Verified Customer Verified Customer

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Sales person David Vito was exceptional! We actually had a great time and experience. I would and will recommend Cortese auto group to anyone! We actually had a great time and experience. I would and will recommend Cortese auto group to anyone! More

by dma1358 Verified Customer Verified Customer

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Best experience in purchasing a vehicle. Exceptional customer service, and camaraderie. Would HIGHLY recommend to everyone! customer service, and camaraderie. Would HIGHLY recommend to everyone! More

by drm4me76 Verified Customer Verified Customer

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Always great professional service! The text message opton is convenient for customers to ask general questions and schedule appointments is convenient for customers to ask general questions and schedule appointments More

by titony1208 Verified Customer Verified Customer

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1. Sales Experience - The sales person didn’t know any of the questions I brought in to the dealership. These where all questions which I gleaned off of the Ford Website. He had to repeatedly go ask the sale the questions I brought in to the dealership. These where all questions which I gleaned off of the Ford Website. He had to repeatedly go ask the sales manager since he clearly did not have any thorough knowledge of the product. Next time please let me interface with the sales manager so I’m not wasting my or the Dealerships time 2. Service after the sale - I had approximately 3 attempted interactions with the dealership post purchase. My email attempts where never answered so I had to call the Dealership and try to track down the Sales manager since my Salesperson was no longer employed. The Sales Manager was helpful but seemed annoyed and frustrated with me for calling. I could tell that he more then likely was fielding similar calls constantly due to the supply chain issues. I have some empathy for the situation but not much. If I was calling weekly I might be more sympathetic, but this wasn’t the case. 3. Ford Website never worked - I was told I would receive notifications when my car was assigned a VIN, was built, delivered, etc. This never worked and was one of the few phone calls / emails I had into the dealership. The Sales Manager finally gave me the VIN so I was able to partially track the vehicle manually 4. Part Dept - Your Website had a deal on parts if you purchased on line. I believe it was 10% off. I tried the 1st time and go the message “Thank you from requesting parts. We’ll follow up with you shortly to confirm” After no follow up I called the part Dept. They had no record of my part inquiry and like others at the dealership seemed annoyed with my inquiry. I tried a 2nd time, took a pic of the website with the confirmation and was once again never contacted by ford. I ended up ordering parts when the truck arrived, I ask that the 10% on line discount be applied, I however will not hold my breath. 5. Car Pick up - This went well. Dave was courteous and good to work with Long and short - Cortese flunks on communication. I get the situation since I myself work in manufacturing. A simple call back or email response would have gone a long way especially when I was without a vehicle for 2 weeks since the truck never arrived when the Sales manager predicted it would. It was a prediction, not a certainty, i get it…how about returning my call though? Would I but another vehicle from Cortese. Probably, if the price was right but certainly not based off their customer service. I plan on servicing the truck at Cortese, Hopefully things will turn around Jim Ingle 585-953-5647 More

by JIMINGLE89 Verified Customer Verified Customer

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The staff were amazing and bent over backwards to help me into a new Bronco It was a great experience into a new Bronco It was a great experience More

by 1digger58 Verified Customer Verified Customer

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After a rocky start, the entire team worked together to help me find a safe replacement vehicle for me and my children. I will be back for future car needs. help me find a safe replacement vehicle for me and my children. I will be back for future car needs. More

by Mom car Verified Customer Verified Customer

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I am not a fan of the old school mentality of keep the customer as long as possible. I spent more time by myself waiting for the sales person to talk to finance or talk to management, etc. Also, when we customer as long as possible. I spent more time by myself waiting for the sales person to talk to finance or talk to management, etc. Also, when we agreed on the deal in included both the $1000 trade allowance and 0% interest for 72 months. it wasn't until I was signing the paper work when the accountant told me it is one or the other. I would think the sales person should know exactly what I'm able to get as a customer. The ONLY reason I continued with the sale was because this dealer was the only one getting the trim package I wanted. I did look into other dealerships and they were all getting lower trim packages. Because of the two issues I mentioned I will not be making future purchases or recommending Cortese as a dealer to anyone I know. my sales person isn't even listed in the people I worked with and he has been with the dealership for over 3 months More

by rogben26 Verified Customer Verified Customer

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