Christian Diaz | Page 14

Lithia Hyundai of Anchorage responded

Furqan, it’s fantastic to hear about your experience! We’re proud to have a team that treats customers with kindness and respect while providing professional service. Thank you for choosing us, and we look forward to assisting you again in the future!

Lithia Hyundai of Anchorage responded

Thank you for your feedback, Sarah! It's wonderful to hear that our team communicated clearly and efficiently during your visit. We appreciate your kind words and look forward to assisting you again in the future!

Lithia Hyundai of Anchorage responded

We appreciate you taking the time to share your concerns. It’s disappointing to hear about the delays and communication issues you've encountered. Your loyalty as a long-time Hyundai owner is important to us, and we want to make this right. Please reach out to me directly so we can discuss your experience in detail and work toward a solution. Best, Moises Gonzalez - Service Manager - 907-762-5752

Lithia Hyundai of Anchorage responded

Lisa, I’m sorry to hear about the difficulty you faced with our scheduling process and the challenges in reaching someone directly. We understand how frustrating that must have been and appreciate your patience. It’s good to know our team could assist with a ride to work, but your experience should have been much smoother from start to finish. We’ll be reviewing your feedback with our team to improve communication and simplify scheduling for our customers. Please feel free to reach out if there’s anything we can do to assist further. Best, Moises Gonzalez - Service Manager - 907-762-5752

Lithia Hyundai of Anchorage responded

Thank you, Lynette! We’re so glad to hear you’re happy with your Tucson and the financing process at Lithia Hyundai of Anchorage. It’s always our goal to provide exceptional customer service. Please don’t hesitate to reach out if you need anything in the future.

Lithia Hyundai of Anchorage responded

Thank you for sharing your experience. I appreciate your loyalty as a Kia owner since 2007. I understand that being without your vehicle for an extended period can be frustrating, especially when it involves diagnostics and repairs. We strive to provide timely service, and I assure you that your feedback will be taken into account as we work to improve our processes. If you have any further concerns or suggestions, please feel free to reach out. Thank you for your understanding, and we hope to serve you better in the future. Best, Moises Gonzalez Service Manager 907-762-5752

Lithia Hyundai of Anchorage responded

Thank you for your review, Ben! We appreciate your feedback and are pleased to hear that you experienced fast and professional customer service at Lithia Hyundai of Anchorage. It’s great that you enjoyed your time with us without any interruptions. We look forward to welcoming you back soon!

Lithia Hyundai of Anchorage responded

We're delighted to hear that you had a positive experience with our knowledgeable team at Lithia Hyundai of Anchorage. It's great to know the service was timely and you felt supported throughout the process. Thank you for choosing us!

Lithia Hyundai of Anchorage responded

Thank you, Laurel, for sharing your experience. We're glad to hear that your recall service was completed promptly and that your car was returned to you in good time. We appreciate your feedback and look forward to serving you again at Lithia Hyundai of Anchorage!

Lithia Hyundai of Anchorage responded

Thank you for your feedback, Barrie! We're glad to hear that you consistently experience fast and professional service at Lithia Hyundai. Your time is valuable, and we strive to ensure your visits are efficient. We look forward to seeing you again soon!