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Christian Diaz

Overview Reviews (124) Inventory (194)

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Christian Diaz

Service Advisor

Lithia Hyundai of Anchorage

5400 Old Seward Hwy
Anchorage, AK 99518

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4.8

124 Reviews

Overview Reviews (124) Inventory (194)

Dealership Experience

4 yrs, 3 mos

Industry Experience

4 yrs, 3 mos

4.8

124 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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124 Reviews of Christian Diaz

May 23, 2025

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Employee Rating

Lithia Hyundai you guys are awesome got my new engine installed my car runs great, at no cost to me installed my car runs great, at no cost to me More

by Wospode1

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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May 26, 2025 -

Lithia Hyundai of Anchorage responded

We’re so glad to hear your engine replacement went smoothly and that your car is running great! It’s always a pleasure to help, and we truly appreciate your kind words. We look forward to seeing you again at Lithia Hyundai of Anchorage!

May 19, 2025

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The maintenance scheduling has improved. Wish there weren’t long waits, I would use them more if I knew what maintenance they could do/wanted to do: Wish there weren’t long waits, I would use them more if I knew what maintenance they could do/wanted to do: More

by GOTHORSNESS

Verified Customer

Service Price Transparency

Workmanship

Service Time

Recommend Dealer

Yes

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May 19, 2025 -

Lithia Hyundai of Anchorage responded

Thank you for your feedback on the maintenance scheduling at Lithia Hyundai of Anchorage. We're glad to hear there's been improvement, and we appreciate your patience with wait times. Your input is valuable as we work towards enhancing our services further! Travel safe and let us know whenever we can be of assistance again!

May 17, 2025

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Brought my vehicle in because of an oil leak. My car is leaking more oil My car is leaking more oil More

by SEAN_RAPPUHN

Verified Customer

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Service Time

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Recommend Dealer

Other Employees Tagged: Brandon Rose, Dana Clendenen

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May 21, 2025 -

Lithia Hyundai of Anchorage responded

Sean, thank you for reaching out. I regret to hear that your vehicle is still experiencing issues with the oil leaking. Please contact me directly so we can resolve this matter promptly. Thank you. Moises Gonzalez - Service Manager - 907-762-5752

May 17, 2025

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Service dept worked very well with my roommate as i have been out of town. I’m happy to put my trust in the dept whether i’m in town or not. been out of town. I’m happy to put my trust in the dept whether i’m in town or not. More

by MOCONNELL49

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Dana Clendenen

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May 19, 2025 -

Lithia Hyundai of Anchorage responded

We're pleased to hear that our service department here at Lithia Hyundai of Anchorage earned your trust, even while you were out of town. Thank you for sharing this positive feedback and we hope to see you again!

May 16, 2025

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Employee Rating

Christian was very Personable, very attentive, great follow-up, patient, service with a smile, confident in the ability to please. follow-up, patient, service with a smile, confident in the ability to please. More

by Cshorter60

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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May 19, 2025 -

Lithia Hyundai of Anchorage responded

Thank you for sharing your experience with Christian at Lithia Hyundai of Anchorage! We're happy to hear that his personable and attentive service made a positive impact. We appreciate your feedback and look forward to serving you again in the future!

May 14, 2025

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Employee Rating

Staff was pleasant. I was sent a reminder text the day before the appointment. I was called when my car was done. I received paperwork that showed what was charged (noth I was sent a reminder text the day before the appointment. I was called when my car was done. I received paperwork that showed what was charged (nothing at the time- warranty service) and the work that was done. More

by GB59

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Dana Clendenen

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May 14, 2025 -

Lithia Hyundai of Anchorage responded

Thank you for sharing your experience with Lithia Hyundai of Anchorage! We're delighted to hear that our team kept you informed and provided a smooth service visit. We appreciate your feedback and look forward to assisting you in the future!

May 10, 2025

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Employee Rating

Christian was very helpful and showed us videos of the maintenance that needed to be done as well as our worn break pads. maintenance that needed to be done as well as our worn break pads. More

by R Jennings

Verified Customer

Service Price Transparency

Service Time

Service Communication

Recommend Dealer

Yes

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May 12, 2025 -

Lithia Hyundai of Anchorage responded

Thank you for sharing your experience with Christian at Lithia Hyundai of Anchorage! We're glad to hear that the videos were helpful in understanding the maintenance needed. If there's anything else we can assist you with, feel free to reach out!

May 02, 2025

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Employee Rating

Christian has taken the service department to the best level it has ever been! He is professional and very personable. And extremely knowledgeable about engine repair etc. level it has ever been! He is professional and very personable. And extremely knowledgeable about engine repair etc. More

by Jimsgirl95

Verified Customer

Service Price Transparency

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Brandon Rose

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May 05, 2025 -

Lithia Hyundai of Anchorage responded

It’s great to hear about your positive experience, Jim! We’re so glad Christian was able to provide you with top-notch service. His professionalism and expertise truly make a difference, and we appreciate you taking the time to share your feedback!

April 27, 2025

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Employee Rating

Experience at dealership is always great. It's very difficult to schedule a service appointment by phone or online. It's very difficult to schedule a service appointment by phone or online. More

by JESYKA12

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Christian Diaz

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Apr 29, 2025 -

Lithia Hyundai of Anchorage responded

JESYKA12, it’s great to hear that your experience at the dealership has been positive overall. We truly appreciate your feedback regarding the difficulty with scheduling service appointments. We’re constantly looking for ways to improve and will be sure to discuss this with our team. When you have a moment, please contact us through the number below to ensure future satisfaction. Best, Moises Gonzalez - Service Manager - 907-762-5752

April 23, 2025

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Employee Rating

Great service. They got my car in on time and was able to have coffee and watch ztV while waiting. Everyone very professional. They got my car in on time and was able to have coffee and watch ztV while waiting. Everyone very professional. More

by Hyundai

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Mark Jahnke, Dawson Morris, Matt Angelo Jimig, Dana Clendenen

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Apr 24, 2025 -

Lithia Hyundai of Anchorage responded

It’s great to hear you had a smooth and enjoyable visit to Lithia Hyundai of Anchorage! We're glad the team was prompt and professional—and that you got to relax with some coffee and TV while you waited. Looking forward to your next visit!

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