Misha Stoev was an amazing help!
Enjoyed working with him! I still do not understand how your appt system works since it still seems very first come, first serve, but Misha made the
Enjoyed working with him! I still do not understand how your appt system works since it still seems very first come, first serve, but Misha made the experience pleasant.
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by shoover10
Verified Customer
Verified Customer
Service Price Transparency
Sep 28, 2026 -
Koons Arlington Toyota responded
Knowing our service team made your visit pleasant despite the unclear appointment system is rewarding. We appreciate your patience with our scheduling approach and thank you for pointing it out. We look forward to assisting you during your next Toyota RAV4 Hybrid service.
Team was very responsive and did a great job working with
my schedule. Thank uou
my schedule. Thank uou
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by taxwall
Verified Customer
Verified Customer
Service Price Transparency
Sep 25, 2026 -
Koons Arlington Toyota responded
Knowing our responsiveness and flexibility met your scheduling needs is rewarding. Thank you for choosing us to service your Toyota Land Cruiser and for the five-star rating.
As we've done for years, we serviced our Toyota at Koons
and had an excellent experience. Koons provides thorough maintenance you can rely on. And, it comes at a reasonable price. Communication is another
and had an excellent experience. Koons provides thorough maintenance you can rely on. And, it comes at a reasonable price. Communication is another strong suit, so you feel informed every step of the process. Christian Lobo has been an efficient, knowledgeable, and friendly person to deal with over the years. Many thanks to him and the service team!
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by kitnorland
Verified Customer
Verified Customer
Service Price Transparency
Sep 23, 2026 -
Koons Arlington Toyota responded
Knowing you continue to trust our service over the years means a lot to us. Our team is pleased Christian could provide efficient, knowledgeable, and friendly support during your Prius maintenance. Your comments about our thorough upkeep, clear communication, and fair pricing are greatly appreciated.
Great customer service, very friendly staff.
Car service was quick and waiting area is comfortable.
Car service was quick and waiting area is comfortable.
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by egwilkins
Verified Customer
Verified Customer
Service Price Transparency
Sep 22, 2026 -
Koons Arlington Toyota responded
Your note about our comfortable waiting area highlights how important a relaxing space is to us. We’re glad the service on your Toyota Grand Highlander Hybrid was quick and that you felt welcome by our team. Thank you for sharing your kind words.
Always great service and support.
We have 4 Toyotas and being them to Koons Toyota for service with Oscar. He is very helpful. He goes out of his way to make calls and get done wan
We have 4 Toyotas and being them to Koons Toyota for service with Oscar. He is very helpful. He goes out of his way to make calls and get done want needs to be done in a timely manner. Once my daughter was traveling across country and on routine inspection, we found out significant work needed to be done to the car for safety reasons and Oscar got it done quickly. Bey the following day, she was on the road. Thank you Oscar!!
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by jeaninesuper
Verified Customer
Verified Customer
Service Price Transparency
Sep 21, 2026 -
Koons Arlington Toyota responded
Your praise for Oscar’s proactive follow-up and swift handling during your Sienna’s inspection highlights our service department’s dedication to thorough care. Hearing that your daughter was back on the road safely the next day means a lot to our service team.
Super easy check in process and finished fairly quickly
for a busy Saturday mid day maintenance visit
for a busy Saturday mid day maintenance visit
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by essmsoto
Verified Customer
Verified Customer
Service Price Transparency
Sep 21, 2026 -
Koons Arlington Toyota responded
Smooth, efficient check-in is a priority for our service department. Hearing that your Corolla’s maintenance wrapped up quickly on a busy Saturday means a lot to our team.
i have no comment at this time.
This comment fulfills the fifteen words or more requirement.
This comment fulfills the fifteen words or more requirement.
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by miriamheyer
Verified Customer
Verified Customer
Service Price Transparency
Sep 27, 2026 -
Koons Arlington Toyota responded
Thank you for taking the time to leave us this positive review! Have a wonderful day!
Christian was very honest and helpful.
Service was fast and reasonably priced. Would use again.
Service was fast and reasonably priced. Would use again.
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by bradley.neuse
Verified Customer
Verified Customer
Service Price Transparency
Sep 16, 2026 -
Koons Arlington Toyota responded
Your note about Christian’s honest and helpful support highlights our team’s commitment to clear communication. Knowing you found your Toyota Tacoma service quick, fairly priced, and worth a return visit means a great deal to our service team.
Christian Lobo and Talal the superb mechanic are
absolutely fantastic employees. I have been a customer of Koons Toyota in Arlington since 1985. Employees like Christian Lobo and Talal will keep m
absolutely fantastic employees. I have been a customer of Koons Toyota in Arlington since 1985. Employees like Christian Lobo and Talal will keep me and my family coming back to Koons Arlington Toyota.
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by beyokam
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Talal the mechanic is also a 5 star professional with excellent interpersonal skills. The best there is.
Sep 11, 2026 -
Koons Arlington Toyota responded
After more than 35 years of trusting our service department with your Camry, hearing that team members like Christian and our mechanic inspire your loyalty is truly rewarding. Your recognition of Christian’s dedication and our mechanic’s expertise means a great deal to us.
Service good, but told us wait would be 1.
5 hours so ubered home. Then got called 15 min later when I arrived home to come back at get my car. Would have been nice to know it would only be 20
5 hours so ubered home. Then got called 15 min later when I arrived home to come back at get my car. Would have been nice to know it would only be 20 min not 90 min of servicing.
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by jg2656
Verified Customer
Verified Customer
Service Price Transparency
Sep 19, 2026 -
Koons Arlington Toyota responded
Hi, thank you for rating us! We appreciate you taking the time to do this, and hope you have a great day!