We needed an inspection and they did an emissions test,
but they didn't provide the inspection sticker. So, now what do I do???
but they didn't provide the inspection sticker. So, now what do I do???
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by dominickshattuck
Verified Customer
Verified Customer
Mar 01, 2026 -
Koons Arlington Toyota responded
We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, Dominick, and hopefully, we can get to the bottom of this.
Excellent service for a visiting out of stater.
Prompt scheduling and prompt service Thank you.
Prompt scheduling and prompt service Thank you.
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by jkane2727
Verified Customer
Verified Customer
Service Price Transparency
Feb 23, 2026 -
Koons Arlington Toyota responded
Thank you for choosing us while visiting from out of state. We’re glad we could arrange prompt scheduling and service for your Toyota. Safe travels, and feel free to stop by again if you need anything.
Feb 26, 2026 -
Koons Arlington Toyota responded
Hi, thank you for rating us! We appreciate you taking the time to do this, and hope you have a great day!
Christian is an outstanding representative of Koons and a
professional in every respect. He has been engaged, courteous and responsive. Koons is fortunate to have someone of his caliber and character repre
professional in every respect. He has been engaged, courteous and responsive. Koons is fortunate to have someone of his caliber and character representing the Company to customers. With Regard, Karl R. Moor
In addition your courtesy driver is likewise a great representative. Apologize that i cannot remember his name.
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by karlmoor.us
Verified Customer
Verified Customer
Service Price Transparency
Feb 20, 2026 -
Koons Arlington Toyota responded
We’re grateful for your kind words about Christian’s professionalism. Your praise for our courtesy driver is appreciated, and thank you for entrusting your Toyota Tundra’s care to us.
Had a strange computer problem that they solved
efficiently and effectively, I am very pleased with the quality of service received.
efficiently and effectively, I am very pleased with the quality of service received.
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by Julia.E.Randle
Verified Customer
Verified Customer
Service Price Transparency
Feb 18, 2026 -
Koons Arlington Toyota responded
Thank you for trusting us with your Toyota Prius. We’re glad we could resolve that computer issue promptly and effectively, and that you’re pleased with the service quality. We look forward to helping you again in the future.
Christian Lobo has been my service advisor for many many
years. He keeps my two vehicles regularly scheduled for maintenance and check ups. He is extremely dedicated to making sure that my vehicles are safe
years. He keeps my two vehicles regularly scheduled for maintenance and check ups. He is extremely dedicated to making sure that my vehicles are safe. He has always accommodated. My scheduling needs and is extremely clear and courteous.
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by gblaine39
Verified Customer
Verified Customer
Service Price Transparency
Feb 11, 2026 -
Koons Arlington Toyota responded
Thank you for recognizing Christian’s dedication to safety and clear scheduling for your Toyota Highlander and other vehicle. We appreciate your trust over the years and look forward to assisting with your next maintenance appointment.
Had a very easy check-in and check-out.
The team kept me informed of their recommendations and when the service would be completed. I was out of the dealership earlier than they told me I w
The team kept me informed of their recommendations and when the service would be completed. I was out of the dealership earlier than they told me I would be!
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by myagent
Verified Customer
Verified Customer
Service Price Transparency
Feb 09, 2026 -
Koons Arlington Toyota responded
It’s wonderful to hear the check-in and check-out of your Toyota Prius v was effortless. Christian and our service team appreciate your feedback about the clear communication and finishing sooner than expected.
I had a great experience at Koons Arlington Toyota.
I brought my car in for new tires and the entire process was smooth from start to finish. The team was professional, efficient, and kept me informed
I brought my car in for new tires and the entire process was smooth from start to finish. The team was professional, efficient, and kept me informed throughout the appointment. My car was ready when promised, and drives noticeably better now.
Overall, very satisfied with the service and would definitely return for future maintenance.
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by jenkim615
Verified Customer
Verified Customer
Service Price Transparency
Feb 09, 2026 -
Koons Arlington Toyota responded
Delighted to hear your Toyota Sienna’s tire installation went smoothly and that your vehicle drives noticeably better. Our team kept you informed and ensured your appointment stayed on schedule. We look forward to helping with any future maintenance needs.
Very professional, fast, and supportive staff, clean and
well organized maintenance garage, you will always know what’s going on with your car
well organized maintenance garage, you will always know what’s going on with your car
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by saeed abdul khalek
Verified Customer
Verified Customer
Service Price Transparency
Feb 06, 2026 -
Koons Arlington Toyota responded
We appreciate your five-star feedback. Christian and our supportive staff were glad to handle your Toyota Corolla service promptly and professionally. Hearing that our garage’s organization and clear communication kept you informed makes us happy.
Easy to set up an appointment.
Technician figured out the problem and vehicle was ready before my end of day.
Technician figured out the problem and vehicle was ready before my end of day.
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by Karldraymond
Verified Customer
Verified Customer
Service Price Transparency
Feb 07, 2026 -
Koons Arlington Toyota responded
We always appreciate positive reviews! Thank you, and happy motoring!
Mr. Lobo is a great person ..! Best customer service in
the town for sure ..! Ask for him ..!
the town for sure ..! Ask for him ..!
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by juancarloshernandezv
Verified Customer
Verified Customer
Service Price Transparency
Feb 02, 2026 -
Koons Arlington Toyota responded
It’s wonderful to hear you had such a positive experience with our service team for your Toyota 4Runner. Thank you for the high praise and recommendation; we look forward to assisting you again.
Feb 05, 2026 -
Koons Arlington Toyota responded
juancarloshernandezv, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
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