Chuck Geringer

Jim Butler Chevrolet responded

Thank you for taking the time to share your experience. We sincerely apologize for the frustration and inconvenience you’ve endured from the time of purchase through your service visits. This is not the level of care or professionalism we strive to provide, and we regret that we fell short in multiple areas. While we’re glad to hear that Tyler initially treated you well, we’re very sorry that the transition during his absence was handled poorly and that your vehicle was not properly detailed or fueled at delivery. That should not have happened, and we understand how disappointing that must have been. We are especially concerned to hear about the mechanical issues you experienced so early in ownership and the length of time your truck was in our service department. We recognize how critical clear, respectful, and proactive communication is during long repairs, and we apologize that your interactions did not meet that standard. Your feedback regarding our service communication and overall attitude will be addressed internally, as it’s important for us to use situations like this to improve. We understand why this experience has left such a negative impression, and we truly regret losing your confidence in our dealership. If you are open to it, we would appreciate the opportunity to speak with you directly and see if there is any way we can help make this right. Please feel free to contact our Service Manager at 314‑274‑1687, or reach out to our management team at your convenience. Again, we apologize for the experience you had and thank you for bringing these concerns to our attention.

Jim Butler Chevrolet responded

Thank you for sharing your experience with us! We’re glad to hear that dropping off your Malibu was convenient, that our team confirmed your requested service promptly, and that your vehicle was ready right when we promised. We appreciate you trusting us with your maintenance needs and look forward to serving you again in the future!

Jim Butler Chevrolet responded

Thank you so much for your kind words! We’re thrilled to hear that you’re very pleased with the service you receive at Jim Butler Chevrolet. Knowing you have no complaints truly means a lot to our team. We appreciate your trust and look forward to continuing to provide you with excellent service every visit!

Jim Butler Chevrolet responded

Thank you for your feedback, and we're very sorry for the experience you had. Waiting eight hours' especially for an emissions inspection you didn't need is unacceptable, and we understand how costly and frustrating that was. We'd like to look into what went wrong and make this right. Please reach out to our service manager at 314‑274‑1687 so we can address this immediately.

Jim Butler Chevrolet responded

We're very sorry to hear this was your experience. This is far from the level of service we aim to provide, and we appreciate you bringing it to our attention. We'd like the opportunity to address what happened and work to make it right. Please reach out to our sales manager at 636-208-6033 so we can look into this further.

Jim Butler Chevrolet responded

We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

Jim Butler Chevrolet responded

Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

Jim Butler Chevrolet responded

We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!