"Above and beyond expectations"
Bought a used 2016 Nissan Altima on a Friday night and a few days later found that the tires had a bad vibration at higher speeds.
Took it in and they rebalanced them, drove it and the issue was still there. Called them and they said to bring it right back in and gave me a loaner and 2 new tires and a day later they fixed the problem with absolutely no hassle or questions asked.
Other Employees Tagged:
Great lady in service, but don't remember her name
"Excellent experience again"
Was time for another vehicle, so I called Chuck, who I worked with 2 years ago to purchase my 2016 CX5. This time I was looking for something slightly used as a secondary vehicle. While Lou Fusz was my first call, it wasn’t my only call, but as far as having what I wanted at the price I was looking to spend, Lou Fusz Mazda was the place to go. I was in and out in what seemed like no time at all. Chuck and Corey were very fast and friendly. Additional thumbs up to the service department who managed to squeeze me in for an oil change on my CX5 while I was there, despite the fact that I didn’t have an appointment. Will definitely be going back to Lou Fusz when I need another car! Excellent job everyone :)
- Janie B
Chuck was awesome. I was very indecisive and he allowed me to test drive several cars. It was a wonderful experience from start to finish. He even took care of taking my leased car back to Plaza Motors, so I was able to drive off in my new car.
We've been with the Lou Fusz family forever. Just bought a Mazda 3 & love it! Worked with Chuck & Nancy - great! Both professional & knowledgeable without being pushy. Chuck was extremely patient in teaching me about all of the features & navigation system. Mike helped us in finance & made the process easy & enjoyable. I've previously taken my Forester in for all service & wouldn't go anywhere else. Great service department. Totally trustworthy!
"Best dealership I have ever found!"
I have owned a Mazda since 10/2009 and I absolutely loved my car. Moreover when I needed service on my car I refused to take it anywhere. Since my first oil change at Lou Fusz Mazda, I knew this was the place for me. They provided hoenst, friendly service with incentives to return. Never have I walked away disappointed. When it was time for me to get a new car, I chose Lou Fusz Mazda without hesitation. Between the sales people, service department and other staff, they provide the perfect environment to purchase and maintenance Mazda vehicles.
Other Employees Tagged:
, I am sure I missed some other amazing people...I don't remember their names.
"Easy and painless!"
Chuck and the crew made buying a new car easy and painless! Very helpful and pleasant to deal with! Will recommend to friends and family!
My lease conversation was thorough and clear.
This is my second lease of a CX5.
The paperwork and transition were seamless and stress free. I highly recommend Chuck my salesman. The GM (don't remember name sorry) was exceptional as well.
"very positive experience"
very positive experience when work completed quick notification and work well done very friendly service personnel and priced accordingly with no pressure to do more than needed
Fabulous experience traded in my Mazda 3 for a Mazda CX3 (first time lease) Everyone who helped me was the best! Settings set up for me, Car needed some service for a light that was on and that was fixed with no problem.
"Everyone is always friendly and go the extra step."
Everyone goes the extra step to deliver excellent customer service. Greatly appreciated in this day and age. Thank you!! It is stupid that I have to say more than that because the survey says. Have a great day!