Chuck Inocencio

Excellent service & communication from this dealership. Nick Marotta, my service advisor, worked extremely hard to make sure that FORD's extended warranty commitment would be applied to the fix for my leak Nick Marotta, my service advisor, worked extremely hard to make sure that FORD's extended warranty commitment would be applied to the fix for my leaky sunroof & consequential BCM replacement. Thank You! More

by Batman from NM Verified Customer Verified Customer

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Performed MA State Inspection quickly Waiting are was comfortable and clean Car retuned in 30 mins comfortable and clean Car retuned in 30 mins More

by brian.davies1955 Verified Customer Verified Customer

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Very professional and the work done in a time manor. Tech send a video of the work he did which is helpful. Tech send a video of the work he did which is helpful. More

by KJP Verified Customer Verified Customer

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I don’t usually leave negative reviews, but after this experience I feel people deserve to know what they’re walking into. My vehicle was in Colonial Ford’s service department for two months, and throu experience I feel people deserve to know what they’re walking into. My vehicle was in Colonial Ford’s service department for two months, and throughout that time the lack of communication and transparency was incredibly frustrating. Getting updates was like pulling teeth, and when I did hear from most of the staff, it felt like I was getting the same scripted responses over and over instead of honest information about what was actually happening. The one bright spot was Chuck. Every time I called and spoke with him, he took the time to provide an update and treated me with respect. He was the only person who consistently made an effort to communicate, and I truly appreciate that. Unfortunately, the overall service experience has changed dramatically since March. I’m not sure what happened within the service department, but the difference is noticeable and not in a good way. To make matters worse, my owner’s manual disappeared while my vehicle was in their possession. No one could explain where it went. It may seem like a small thing, but when your personal property goes missing while your vehicle is being serviced, it raises serious concerns about accountability and attention to detail. A vehicle is one of the biggest investments most families make. When it’s in the shop, customers deserve honesty, regular communication, and confidence that both their vehicle and belongings are being cared for. Being without transportation for two months is difficult enough. Having to constantly chase answers and then discover personal property is missing makes the experience even worse. My advice to anyone bringing a vehicle here is simple: document everything, remove any personal items before leaving your vehicle, and don’t assume you’ll receive proactive updates. Customers deserve better than this. More

by sammic93 Verified Customer Verified Customer

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Service was great. Had a few things done and was ready for me when finished. Had a few things done and was ready for me when finished. More

by mspriss5151 Verified Customer Verified Customer

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The service was great and I was kept informed. The waiting area was clean an$ had snacks. The waiting area was clean an$ had snacks. More

by gwuusn Verified Customer Verified Customer

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I’ll be a colonial Ford Customer for life. Shayne the salesman did a great with his job pressure approach and he was extremely knowledgeable. The entire team there was awesome from the GM to Shayne the salesman did a great with his job pressure approach and he was extremely knowledgeable. The entire team there was awesome from the GM to the finance guy. I’m even brining my truck there from now on to get serviced even though I live on cape. Just a great establishment. More

by Sam85 Verified Customer Verified Customer

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Had me truck in with a noise in the sunroof. Greased the track system and slide pins and didn’t charge me for anything but the grease. Noise is all fixed and couldn’t be happier with the whole p Greased the track system and slide pins and didn’t charge me for anything but the grease. Noise is all fixed and couldn’t be happier with the whole process. Would recommend for any ford service needs! More

by ANTHONYVCOLOMBO Verified Customer Verified Customer

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We were treated very well. Chuck was very professional and kept us updated to our vehicles states . The price for the repair was reasonable and fair . Chuck was very professional and kept us updated to our vehicles states . The price for the repair was reasonable and fair . More

by MPALIMERI Verified Customer Verified Customer

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Very professional, friendly and knowledgeable. Prompt response when making an appointment. Repairs are always done correctly. Prompt response when making an appointment. Repairs are always done correctly. More

by mcaron10 Verified Customer Verified Customer

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