Chuck Oates | Page 16

Quick Tire Replacement I realized I needed a new tire after hitting a pot hole over the weekend. I called Monday morning and was in and out that same day with my new tire. T I realized I needed a new tire after hitting a pot hole over the weekend. I called Monday morning and was in and out that same day with my new tire. They even attended to a recall on my vehicle so I didn’t have to make another appointment. I really appreciate Racine Honda for their quick and friendly service! More

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A good dealership overcomes challenges We purchased what was supposed to be a textbook perfect used car from Racine Honda. One owner, all maint done at the dealer, new brakes, new tires. Bu We purchased what was supposed to be a textbook perfect used car from Racine Honda. One owner, all maint done at the dealer, new brakes, new tires. But for some reason the car kept dying when my octogenarian parents coasted...into stop signs, up to slow traffic, etc. The service department was fantastic. Everyone I talked to from Brian, the service manager, to Zack and Sam, as well as Nicole and Chuck, were kind, professional and helpful. After keeping the car for a week to identify the problem, they fixed it. We thought. Long story short, the car died again several months later on the freeway! With the help of service manager, Brian, we decided it needed to be replaced. I spoke with sales manager, Victor, our original salesman, Jesse (the best!), Gracie, and sales GM Doug and we were able to get my parents into a 3 year lease of a new vehicle. Thanks to Amos in financing for walking us through that and Tyler for explaining the car’s features! I even had a chance to sit down and talk to the dealer GM, Matt, who was exceptionally helpful. We had a rotten situation, and thankfully no one was hurt, but the “customer focus” of every single person we spoke with was simply outstanding. They took what could have been a horrible experience and really went away very satisfied customers. More

by Cookies Verified Customer Verified Customer

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Fantastic Scheduled regular maintenance, oil change, tire rotation, multi-point inspection, plus having problems with my windows and running boards. Showed up a Scheduled regular maintenance, oil change, tire rotation, multi-point inspection, plus having problems with my windows and running boards. Showed up at my scheduled time and greeted me immediately! Very polite and professional and clean! Maintenance work was completed in no time. Plus they were able to pinpoint the other problems and fix them in a short amount of time. No problems, since! Thank you, team! More

by correne6 Verified Customer Verified Customer

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Oil change, tire rotation and transmission fluid change. The service group was very efficient, very friendly and helpful. Things were done quickly and done well in on time. I was grateful. Greg Anderegg The service group was very efficient, very friendly and helpful. Things were done quickly and done well in on time. I was grateful. Greg Anderegg More

by Ganderegg Verified Customer Verified Customer

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Fix the recall, without any problems The service department did a great job, with fixing my recall. My husband and I get all the service we need for your cars at Honda in Racine. Very hap The service department did a great job, with fixing my recall. My husband and I get all the service we need for your cars at Honda in Racine. Very happy with their services. More

by kidmd97 Verified Customer Verified Customer

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efficient My time was well spent and the service was done in an efficient manner. I would recommend this dealer to anyone else needing the service that I had i My time was well spent and the service was done in an efficient manner. I would recommend this dealer to anyone else needing the service that I had in my car. More

by Jay Po Verified Customer Verified Customer

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Easy going folks, with mind on job The people I dealt with were totally prompt and friendly as to initial drive up. Did basics for my new car at 5000 miles. I was reminded of this v The people I dealt with were totally prompt and friendly as to initial drive up. Did basics for my new car at 5000 miles. I was reminded of this vie e- mail. Also washed car as small added perk. Didn’t sit for long. They did job and I had my car back promptly. More

by galbright54 Verified Customer Verified Customer

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Oil change I came into Honda with an oil change coupon but I knew that the car needed more work. The service personnel were very nice and understood my concerns I came into Honda with an oil change coupon but I knew that the car needed more work. The service personnel were very nice and understood my concerns and were able to recommend additional services More

by zim_niC Verified Customer Verified Customer

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Still having problems and hoping for resolution I have been to the dealership approximately 7 times since June. While some issues have been rectified not everything has been. I would like the remain I have been to the dealership approximately 7 times since June. While some issues have been rectified not everything has been. I would like the remaining issues rectified. More

by 1of5ril Verified Customer Verified Customer

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Service Excellent service! Friendly, knowledgeable and very professional! Had problems with my tires and service light. Found the problem fast and fixed it fa Excellent service! Friendly, knowledgeable and very professional! Had problems with my tires and service light. Found the problem fast and fixed it fast! Quality service at a great price! More

by coates0 Verified Customer Verified Customer

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