"Gene's the man"
- The O
Gene C. was extremely helpful and went to extensive lengths in order to get me a vehicle despite my terrible credit. I have only written a four star review because of Chuck, you know what you did..... Gene is what a car salesman should be, attentive, genuinely positive and just an overall good dude, I would recommend him to anyone I know.
- Kathleen Duclos
My boyfriend and I went in to get a car our first expierence was not a good one. We went back a second time and dealt with Gene, he did everything in his power to right the wrong that we had the first time. We drive out of there with a Nissan Altima and we are thrilled
"Accommodating, friendly and responsive "
Find the staff to be very responsive not overbearing and accommodating to my needs. All and all of very pleasurable experience. Would be the first place I would return to for another car.
"My wife and i so happy with Merchants"
We just purchased four mouths ago a 2010 ford explorer , that we had problems with. We took the car back to Merchants. And let me just say that the team of men we worked with was wonderful . they assured us that we would be taken of ,and they were not kidding .The team of men were Joe Hodgson,Gordon Lewis,Chuck Man. My wife and i will never go any were else but Merchants. these men are truly wonderful,and we owe them are thanks.
"Great experience . Great cat."
- Prouty, john124
Richard Roy came thru in the end! I got an awesome used car for an awesome price. I will shop no where else for my families cars. I am a Merchants man for life! Thanks Richard.
"First time car buyer"
This was my first big purchase and Rodney was there to accommodate me. I led him through a 3 week process going back and forth and when it came down to time to buy, he made it happen in an instant. He introduced me to Jim in sales who I will be going to see to get my first FREE oil change and even when I asked Rodney to take the merchants sticker off the back he did it without hesitation! When he gave me the keys and walked me out to my new Kia he hopped in the passengers seat and explained all the "creature features", hooked my phone up to Bluetooth, and double checked that I had a full tank of gas.
Thank you so much Rodney for being so patient and not pushing me into something that I didn't want. Any one who is looking to buy a car will definitely be sent your way. And thank you to everyone at Merchants who played their part behind the scenes to make getting my new car possible and stress free!
Other Employees Tagged:
"The utimate used auto buying experience."
- Smokey's T&C
Lisa Petrucelli and Eric Campbell provided us a no pressure, professional used car buying experience. With their large inventory, they assessed our needs and provided us with several vehicles for our evaluation. After driving our vehicle choice for a few days, we found unforeseen issues that needed corrective action. The Service Department quickly determined that the vehicle needed additional work and contacted the Sales Department. We were at that time offered the option to exchange that vehicle for another on the lot. Lisa quickly found two others for us to inspect, and without any hassle arranged for our second choice, completely satisfying us as customers. We are extremely pleased with our new vehicle. It is exactly what we were looking for.
Joe Hodgson one of the sales reps at Merchants is as professional as they come, He help me get into the Jeep Grand Cherokke that I wanted to buy, Chuck Wolfe also worked VERY HARD to get my loan approved, Timothy in finance also worked on my loan. The staff is very friendly, and professional,and very honest. Merchant is by far one of the most RESPECTABLE dealerships that I have gone to. I would recommend this dealership to everyone.
Other Employees Tagged:
, Scott Rienert was another sales rep that we sat down with, and he also was very helpful.
"Exceeded expectations on every aspect of the deal."
Simply the best car-buying experience I have ever had in my 20+ years in the transportation industry. Less than 48 hours from first contact to a registered vehicle in the driveway. Everything was a home run: the great price/value, almost instantaneous credit approval with fantastic terms, the showroom-quality detailing of the vehicle, and delivery right to my home. It is my privilege to provide a recommendation for Merchants Automotive. Well worth the drive from Wilmington MA to be treated with professionalism, respect, and integrity. Thank you to Mark Chartrand, Chuck Wolfe, Steve Coimbra, and Marcus Luce. A job well done!
Other Employees Tagged:
"Merchants customer service is the best. It's not just cause "
I walked in 3 years ago thinking I won't get car well I wrong. I did and it was buy here pay here deal 2007 car was great. I was able to build my credit for 3 years and now getting a 2014. I also had to family members purchase cars through them and their experience was the same as mine. So if you need a car and want excellent customer service this is the place.Thank you merchants especially Bob Donati