Cindy Casas | Page 4

Great dealer ship always takes care of there customers service is awesome and sales department service is awesome and sales department More

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Dealership and the advisor were on point. Very good service. Answered all my needs. Thank you for all your help. Very good service. Answered all my needs. Thank you for all your help. More

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We brought our car to get serviced here. During the service they switched out our windshield wipers (was not even necessary but okay even though we get charged for this). The first day it ra During the service they switched out our windshield wipers (was not even necessary but okay even though we get charged for this). The first day it rained, the front wipers dragged across the windshield, leaving water streaks. Then I turn on the back wipers and I hear this loud banging noise. Turns out they installed back wipers that are too long, and now the light above the windshield is all scratched up. So far, I have called five different times to find a solution for this - whether it is bringing the car back in (despite the fact that we live 45 mins away), or getting refunded so I can get them fixed elsewhere (and I am not even talking about the damage to the light - just the wipers!!). Every time I have called I have been put through an endless loop of transfers - which ends in either me having to leave a message for someone who never calls me back, or getting disconnected. The fact that I have wasted this much time over an issue that they caused, without an idiom of customer service to show for it, is extremely frustrating. Do yourself a favor and go elsewhere!! More

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Best place for the babies to dive in. All the crews are super professionals and humble. super professionals and humble. More

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Cindy Casas and the team there are excellent. I had my vehicle in for some major work and they make sure I wouldn’t be out of a car and be kept up to date. Some things happened that was not their fault bu vehicle in for some major work and they make sure I wouldn’t be out of a car and be kept up to date. Some things happened that was not their fault but they made sure I was taken care of. More

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My Service Advisor, Cindy Casas, is amazing. She is always friendly, helpful and has always kept me updated on the status of my car. She understands what it means to be a true customer care professiona always friendly, helpful and has always kept me updated on the status of my car. She understands what it means to be a true customer care professional. More

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they installed a cruise control that does not work and asked to wait for a code for confirmation. 1 day waited at the service for 6 hours, the second day waited a whole day for a call from them and also c asked to wait for a code for confirmation. 1 day waited at the service for 6 hours, the second day waited a whole day for a call from them and also called 15 times and wrote 5 times, but no one answered me tomorrow will be the third day. I also want to note I paid 1000 $. my car is Sprinter Ven More

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I’ve been changing my oil for 10 years at Silver star Mercedes and this time around is the worst service I ever had at Silver star Mercedes I cannot believe that they reset the computer every year and th Mercedes and this time around is the worst service I ever had at Silver star Mercedes I cannot believe that they reset the computer every year and this time around they didn’t reset the computer it tells me that I have 115 days that I have to maintenance my car because apparently someone that works at Silver star didn’t reset the computer and now they telling me they don’t do that this is the last time I would ever take my car to get a oil change at Silver star Mercedes the worst service Ever. More

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Cindy was an absolute pleasure to work with. This was my first time as a new driver/car owner coming into MB for servicing and she made me feel comfortable in addition to explaining everything to me. first time as a new driver/car owner coming into MB for servicing and she made me feel comfortable in addition to explaining everything to me. More

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Living in NYC and driving a Benz is one of the hardest things to do because of all the necessary repairs and maintenance that will go into using your vehicle. Having issues on a monthly basis like flat ti things to do because of all the necessary repairs and maintenance that will go into using your vehicle. Having issues on a monthly basis like flat tires and minor damages often brought me back to Silver Star Motors time and time again for repairs, and I wanted to take the time to compliment their excellent service. My service advisor, Cindy Casas has always been helpful and reassuring every single time I drop by. Having visiting many times due to necessary repairs, Cindy has always been professional, friendly and always kept my best interest in mind when offering me insight on the repairs needed; often talking me out of unnecessary ones. Cindy and her team at the front desk have always been accommodating and this is vital due to the fact that you will never know when you need to drop in for a flat tire etc. They will respect your time and money and this is the foundation of building a strong client base. Cindy has time and time again accommodated my millions of questions, and my late night texts regarding emergency repairs. The one or two times I haven’t worked with Cindy, The advisors there collectively show the same level of professional respect; as they should for their Mercedes Benz clientele. I highly recommend this MB service repair shop and would definitely recommend working with Cindy Casas. Her work ethic his beyond exceptional and was the driving factor to writing this review. Its safe to say that I will continue to return here for all my repairs and I look forward to receiving the best client experience when I do, as I always have been. More

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