Cindy Rivas | Page 13

Hyundai of Palm Springs responded

Thank you for your 5-star review! We're glad Cindy provided a professional and seamless experience during your recall service visit. Ensuring our customers' vehicles are properly cared for and keeping the process as convenient as possible is always our goal at Hyundai of Palm Springs. We appreciate your trust and look forward to serving you again in the future. Safe driving!

Hyundai of Palm Springs responded

Thank you for your 5-star review! We're thrilled to hear that Cindy continues to exceed your expectations. Providing exceptional customer service and making every service visit as smooth and stress-free as possible is what we strive for at Hyundai of Palm Springs. We'll be sure to share your kind words with Cindy. Thank you for your recommendation, and we look forward to assisting you again in the future. Safe driving!

Hyundai of Palm Springs responded

Thank you for your 5-star review! We're thrilled to hear that our friendly team exceeded your expectations and that your vehicle was completed sooner than anticipated. Providing efficient service and an exceptional customer experience is what we strive for at Hyundai of Palm Springs. We truly appreciate your recommendation and look forward to serving you again in the future. Safe driving!

Hyundai of Palm Springs responded

Thank you for your 5-star review! We're delighted to hear that Cindy provided such a helpful and straightforward service experience. Making the service process simple, efficient, and stress-free is exactly what we strive for at Hyundai of Palm Springs. We appreciate your kind words and look forward to assisting you again in the future. Safe driving!

Hyundai of Palm Springs responded

Thank you for your 5-star review! We're so glad to hear that our team was able to get you in quickly and keep you updated throughout the process. Providing timely, attentive service is what we strive for at Hyundai of Palm Springs. We truly appreciate your continued trust and kind words, and we look forward to serving you again in the future. Safe driving!

Hyundai of Palm Springs responded

Thank you for your 5-star review! We're delighted to hear that our team continues to provide friendly, kind, and efficient service. We know your time is valuable, and we're glad we're able to complete your vehicle's service promptly while making your visit a pleasant one. Thank you for choosing Hyundai of Palm Springs. We look forward to seeing you again for your future service needs. Safe driving!

Hyundai of Palm Springs responded

Thank you, Maureen, for your wonderful 5-star review! We're delighted to hear that Cindy provided a friendly and professional experience, and we're glad to know you've had great experiences with Josh as well. We may need to work on our cocktail delivery service, but we're happy to hear our team continues to take great care of you. We truly appreciate your loyalty to Hyundai of Palm Springs and look forward to seeing you again on your next visit!

Hyundai of Palm Springs responded

Thank you for your 5-star review! We're pleased to hear that everything was taken care of to your satisfaction and that communication throughout the process was excellent. Providing a seamless service experience with clear and timely updates is a top priority at Hyundai of Palm Springs. We appreciate your trust and look forward to serving you again in the future. Safe driving!

Hyundai of Palm Springs responded

Thank you for your feedback. We’re sorry to hear that your first experience with Hyundai of Palm Springs did not meet your expectations. We understand your frustration regarding the diagnostic charge and your concerns about whether the issue could have been related to the recent engine replacement. We also recognize how important transparency is when discussing repair recommendations and associated costs. Your comments have been shared with our management team, as we never want a customer to feel like just a number. Please reach out to our Service Director, George Nassar, at gnassar@indigoautogroup.com at your earliest convenience so we can discuss your experience further and better understand your concerns.

Hyundai of Palm Springs responded

Thank you for your feedback. While we're pleased that your service was completed promptly, we sincerely apologize for the lack of communication regarding your vehicle being ready for pickup. We understand how frustrating it must have been to wait and then discover your vehicle had been completed much earlier. Clear and timely communication is an important part of the customer experience, and we appreciate you bringing this to our attention. Please reach out to our Service Director, George Nassar, at gnassar@indigoautogroup.com at your earliest convenience so we can learn more and work to improve. We value your business and hope to provide a better experience on your next visit.