Cindy Rivas
Cindy Rivas at Hyundai of Palm Springs

Cindy Rivas | Page 3

Service Advisor

Hyundai of Palm Springs

3919 E Palm Canyon Dr
Palm Springs, CA 92264

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4.8
298 Reviews

My career has spanned multiple roles, allowing me to develop a deep understanding of the automotive service and sales landscape. Throughout my career, I have held key positions overseeing operations, staff and customer service. Currently, I am proud to serve as a service advisor with Hyundai of Palm Springs a role that has been both challenging and rewarding. I am passionate about delivering exceptional customer experiences and I strive to build trust and long-term relationships by providing honest advice and high-quality service.

Dealership Experience

3 yrs, 10 mos

Industry Experience

35 yrs, 9 mos

Specialties & Trainings

Sales and service providing top tier client support

4.8

298 Reviews

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298 Reviews of Cindy Rivas

October 20, 2026

Dealership Rating
Employee Rating

Cindy and the service department always provide attention to detail. Little items like a floor mat anchorage get attention More

by mjudah4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 20, 2026

Hyundai of Palm Springs responded

Attention to detail is at the heart of how our service department cares for your Hyundai Santa Fe. Hearing that Cindy’s thorough approach, even on small items like your floor mat anchorage, makes a real difference is rewarding. Thank you for sharing your experience. Hyundai of Palm Springs Team Palm Springs, CA

October 19, 2026

Dealership Rating
Employee Rating

Thank you Josh, and the rest of the service team. Service with a smile is always pleasant. More

by fjryancey6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eric Garcia, Josh Chaffin

Oct 19, 2026

Hyundai of Palm Springs responded

Knowing our team’s warm approach made your service experience enjoyable is rewarding. Josh and our service team appreciate your kind words about the service on your Santa Fe and your five-star rating. Hyundai of Palm Springs Team Palm Springs, CA

October 17, 2026

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Employee Rating

It is always a pleasure interacting with all service reps/techs - Cindy, Eric, Josh. They all handle my service needs promptly, efficiently, helpfully and even pleasant snd fun. George has a stellar More

by harryjoelps
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eric Garcia, Josh Chaffin

Oct 17, 2026

Hyundai of Palm Springs responded

Hearing that Cindy, Eric, and Josh handled your service needs so efficiently and in such an enjoyable way means a lot to our service team. Our team is pleased we could address your service needs for your Hyundai Sonata quickly while making each visit a positive experience. Hyundai of Palm Springs Team Palm Springs, CA

October 15, 2026

Dealership Rating
Employee Rating

Cindy has always been easy to work with for service and repairs. She is always ready with an explanation and makes sure all questions are answered. More

by bbincatcity
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 16, 2026

Hyundai of Palm Springs responded

Thank you for your 4-star review! We're delighted to hear that Cindy has consistently made your service and repair experiences easy and stress-free. Her commitment to clear communication and ensuring all questions are answered is something we truly value at Hyundai of Palm Springs. We appreciate your continued trust and look forward to assisting you again in the future!

October 13, 2026

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Employee Rating

We had 8:30 appt. We were advised 1:30 pickup. No calls from them. We returned at 2:30 to pick up vehicle. This was appt for simple oil change. Not happy with the s More

by lrohama
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Eric Garcia, Josh Chaffin

Oct 16, 2026

Hyundai of Palm Springs responded

Thank you for sharing your feedback. We're sorry to hear that your service experience at Hyundai of Palm Springs did not meet your expectations. We understand how frustrating it is to be given an expected pickup time and then not receive updates regarding your vehicle's status. Please contact our Service Director, George Nassar, at gnassar@indigoautogroup.com directly so we can learn more about your visit and work to address your concerns.

October 12, 2026

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Employee Rating

We had an error light suddenly come on related to our transmission. It was subsequently determined that the transmission had to be replaced under warranty. Even though the error light was unexpected a More

by push53t
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: George Nassar, Joseph Valdez

Oct 12, 2026

Hyundai of Palm Springs responded

Knowing that the unexpected transmission replacement for your Santa Fe went smoothly means a great deal to our service team. Cindy was happy to keep you informed at every stage, and we were glad to arrange a loaner vehicle and covered storage while your car was in for service. We were pleased to honor your request for a meticulous technician and appreciate your trust throughout this warranty repair. Hyundai of Palm Springs Team Palm Springs, CA

October 12, 2026

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Cindy was great she kept in contact most of the time on my vehicle progress on parts More

by mabang760
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 12, 2026

Hyundai of Palm Springs responded

Your mention of Cindy’s updates on your IONIQ 5’s parts progress highlights our commitment to keeping you informed. Knowing you felt well supported means a lot to our service team. Hyundai of Palm Springs Team Palm Springs, CA

October 12, 2026

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Got in and out on time and all went well. A+ - thank for everything Cindy! More

by kevin@ventrudo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 12, 2026

Hyundai of Palm Springs responded

Knowing the service on your Hyundai IONIQ 5 was completed promptly and smoothly is rewarding. Hearing your thanks for everything means a lot to Cindy. Hyundai of Palm Springs Team Palm Springs, CA

October 10, 2026

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Employee Rating

The worse service I’ve ever received from a dealer. Never buy from them again More

by Gramsjwear
Trade-in Experience
Recommend Dealer
No
Oct 16, 2026

Hyundai of Palm Springs responded

Thank you for sharing your feedback. We're sorry to hear that your experience with our service department did not meet your expectations at Hyundai of Palm Springs. Providing responsive, professional service is important to us, and we'd appreciate the opportunity to learn more about what occurred. Please contact our Service Director, George Nassar, at gnassar@indigoautogroup.com directly so we can discuss your concerns and work toward a resolution.

October 09, 2026

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Employee Rating

Cindy Rivas is always professional and very helpful. She is always busy but you don't feel rushed when checking you in or at the closing of the service. More

by scottpsca
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Oct 09, 2026

Hyundai of Palm Springs responded

We're glad Cindy could balance her busy day with attentive, unhurried service for your Kona. Hearing that you felt supported through check-in and at service completion means a lot to our service team.

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