Vanessa Adame

Vanessa was very help with addressing my concerns and met my needs. She was also able to have my car checked in and ready to go within a good timeframe. my needs. She was also able to have my car checked in and ready to go within a good timeframe. More

by marandaahlfeld Verified Customer Verified Customer

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I brought my 2015 Nissan Quest to Nissan Countryside for a major $2,737.08 service (including lower control arms, brakes, and an to look at a malfunctioning A/C recharge). I paid for a full maintenance insp a major $2,737.08 service (including lower control arms, brakes, and an to look at a malfunctioning A/C recharge). I paid for a full maintenance inspection, which explicitly includes checking fluid levels and hoses. The technician signed off on everything as safe for travel. Days later on a road trip to Tennessee, after driving about 700 miles and driving around the city, the engine lost power on an incline and the a/c stopped working again. I looked under the hood and found the coolant reservoir dry. I bought coolant, filled it on the roadside, and the vehicle held fluid for the drive back to Illinois. However, upon returning to the dealership for an inspection, I was shown how the coolant was actively dripping from a loose clamp. When I brought it in, the 29-year veteran mechanic—the same tech who did the heavy front-end work the week prior—inspected it and documented: "HEATER HOSE CLAMP NOT ON CORRECTLY" (RO# 873033). The mechanic brought me into the shop and gave me a thorough, professional explanation regarding a needed A/C compressor replacement, which I willingly authorized. However, the dealership insisted on charging me an extra $215 in labor to adjust the loose heater hose clamp. I respect the mechanic's thoroughness regarding the A/C system, I am disappointed by the lack of accountability on the clamp fee. Since this loose, corroded clamp was situated directly where the heavy suspension and A/C work was performed the week prior, it should have been caught and corrected during the paid fluid and hose inspection I already bought. Charging a customer $215 to fix a loose clamp that caused a major power loss immediately after a $2,700 service is bad business. I told Vanessa that I didn't think it was fair to bill for their own oversight, but she did not budge, just repeating what her tech said about it. I said their oversight could have caused major heat damage and obviously was needing a repair, but it also appeared to hold the new coolant I added before that 700 mile journey home. She said that was because I overfilled it and reiterated that the mechanic showed me the leak (that he somehow missed the first time) I paid $2500+ on my first visit, and another $1500+ on my second visit, and she acted like that was inconsequential when it came to the hose repair. I was stunned by this lack of service and it would be difficult for me to return to this dealership for any future maintenance or repairs. More

by roches1 Verified Customer Verified Customer

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Everyone is so nice and helpful. Explains everything in detail. Will continue to come here and recommend. Explains everything in detail. Will continue to come here and recommend. More

by alexandriapg0125 Verified Customer Verified Customer

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Quick service, clean waiting area, knowledgable staff, fair pricing, convinent location, good communication with clients. fair pricing, convinent location, good communication with clients. More

by John.matula Verified Customer Verified Customer

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Great customer service by Vanessa and the service team! My car was cleaned and ready promptly. Thank you! My car was cleaned and ready promptly. Thank you! More

by edoerge2 Verified Customer Verified Customer

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My experience was terrible over 2 hours for service and not even wash my car after service not even wash my car after service More

by leticiaarres Verified Customer Verified Customer

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