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Cisco Lugo
Cisco Lugo at Southern Acura Newport News

Cisco Lugo | Page 18

Service Advisor

Southern Acura Newport News

12501 Jefferson Ave
Newport News, VA 23602

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5.0
669 Reviews
5.0

669 Reviews

Write a Review

669 Reviews of Cisco Lugo

September 18, 2025

Dealership Rating
Employee Rating

I have purchased 4 Acuras from this dealership and always been treated with the best care possible. More

by CLHMCFARLAND
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Devin Sheldon, Kevin Rafeek

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September 18, 2025

Dealership Rating
Employee Rating

Thank you dearly Jessica for your patience and also helping me. You are a star!🌟 More

by Jasmine.taylor621
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brett Whitney, Devin Sheldon, John Price, Kevin Rafeek, Travis Battles, Rabih Kassam, Jessica Goodale , Daryl Hoe

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September 17, 2025

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Employee Rating

Timely and excellent service from start to finish—Cisco’s professionalism is unmatched and he gives attention to detail each time. More

by TCHALMERSHARRIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Sep 17, 2025

Southern Acura Newport News responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

September 16, 2025

Dealership Rating
Employee Rating

The service was great and I was very satisfied with the outsome with my vehicle. More

by Mrwillardcampbel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brett Whitney, Devin Sheldon, Kevin Rafeek, Travis Battles, Rabih Kassam

Print
Sep 17, 2025

Southern Acura Newport News responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

September 16, 2025

Dealership Rating
Employee Rating

Cisco was very quick to call and speak to me. I am an out of town customer. The problem was resolved in a quick manner. Thank you and your team so much! More

by BeckyThomas2009
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Sep 17, 2025

Southern Acura Newport News responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

September 15, 2025

Dealership Rating
Employee Rating

Clear and easy to understand diagnosis and service. Cisco is always polite, and considerate of my time. More

by meka_1989@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Sep 17, 2025

Southern Acura Newport News responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

September 14, 2025

Dealership Rating
Employee Rating

Assume service! ! That is why we keep coming back to this dealership!!! What more could you ask of them? More

by RSTEVENJORDAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daryl Hoe

Print
Sep 18, 2025

Southern Acura Newport News responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

September 14, 2025

Dealership Rating
Employee Rating

Wonderful staff, Devin Amanda and Tevin have me choose the right vehicle thank you guys!! More

by BROWNSHAKEEMA12
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brett Whitney, Devin Sheldon, John Price, Kevin Rafeek, Travis Battles, Rabih Kassam , Daryl Hoe, Amanda

Print
Sep 18, 2025

Southern Acura Newport News responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

September 13, 2025

Dealership Rating
Employee Rating

Cisco, service representative, very professional and courteous. Recommend Southern Acura to family and printers. Thank you! More

by SGFOSTER1
Recommend Dealer
Yes
Print
Sep 18, 2025

Southern Acura Newport News responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

September 13, 2025

Dealership Rating
Employee Rating

It is always a pleasure visiting this location. . Service is always quick and everyone is very friendly and welcoming. Cisco is always personal and seem to remember everyone names which is amazing More

by JSROONEY1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Sep 18, 2025

Southern Acura Newport News responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

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