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Cisco Lugo
Cisco Lugo at Southern Acura Newport News
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Cisco Lugo | Page 3

Service Advisor

Southern Acura Newport News

12501 Jefferson Ave
Newport News, VA 23602

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4.8
32 Reviews
4.8

32 Reviews

Write a Review

32 Reviews of Cisco Lugo

April 19, 2024

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Employee Rating

Mr Cisco made sure that my issues were addressed and fixed. They made sure they updated me on when my parts came in and status More

by Sharlikamason
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Darrius Young, Emmanuelle Cooper, Kevin Rafeek, Berna Aguirre, James Copeland

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Apr 24, 2024

Southern Acura Newport News responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

April 10, 2024

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Employee Rating

Everybody was very friendly. Service was prompt & courteous. Lounge was. Comfortable. Explanation of problem was thorough More

by kbarnettva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek, Berna Aguirre

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Apr 11, 2024

Southern Acura Newport News responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

April 09, 2024

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Employee Rating

Excellent customer service and service feedback. Provided detail report on items that were verified and was attended with courtesy. More

by JOSE.ROMERO192
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Workmanship
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Recommend Dealer
Yes
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Apr 11, 2024

Southern Acura Newport News responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

April 06, 2024

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I have never taken my 2009 MDX anywhere else! Bought it there and love the kind caring helpful people! They are so honest! More

by jtlett
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek, Berna Aguirre

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Apr 09, 2024

Southern Acura Newport News responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

April 06, 2024

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Employee Rating

Service was great. Everyone is so kind, but Cisco is always professional and helpful. Anytime i have a question, he has no problem helping me, no matter how silly the q More

by dvantellm
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 09, 2024

Southern Acura Newport News responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

February 11, 2024

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Employee Rating

Great and friendly dealership this is my second vehicle that I have purchased Devin was my salesmen and he is always a great guy to work with I recommended him to any of my friends and family looking to bu More

by Dioneb89
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Joseph Festa, Brett Whitney, Darrius Young, Marc Darnell, Devin Sheldon, Kevin Rafeek, Berna Aguirre, James Copeland

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Feb 13, 2024

Southern Acura Newport News responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

February 08, 2024

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Employee Rating

Excellent customer service from Cisco. Professional and remarkable personality I am very happy that Cisco remember me as a customer a previous customer More

by NASHONDA_DUARTE2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cisco excellent job ????

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Feb 09, 2024

Southern Acura Newport News responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

November 28, 2023

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Employee Rating

The staff seemed professional, the wait time was not too long and the shop was clean More

by Fred
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo

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November 09, 2023

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I have been dealing with this dealership since 1987 the service is excellent and complete in any task they do. Thank you JoBeth More

by JOBETH.LYNCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek, Berna Aguirre , Raymond James service Technician

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Nov 09, 2023

Southern Acura Newport News responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

November 08, 2023

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Employee Rating

Great experience every time I come. Service is always helpful and informative. Would recommend to friends and family. More

by ksn0870
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
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Nov 08, 2023

Southern Acura Newport News responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

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