Clara Torres | Page 103

The service as always was excellent to the exception rotate and balance service which only rotation was done even the entire service has been billed. Also dropped car off @ 1:20p and received a call @ rotate and balance service which only rotation was done even the entire service has been billed. Also dropped car off @ 1:20p and received a call @ 515p. When I arrived @ 545p the entire shop was closed and the valet team seemed annoyed after knocking to enter the premises. While paying for the bill, the cashier radioed the pickup for my car and after finalizing he paperwork for 10 minutes still waited for another 5 min for the car even though no other customer was present. Please your staff that of hours of operations so the customer won’t feel guilty or scolded for arriving within store hours. More

by RODRIGUEZWILLIAM Verified Customer Verified Customer

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Location of dealership very convenient. Multiple TV screens in spacious waiting area. Streamlined check in process. Machine checks tire rotation as car enters service area, very cool. screens in spacious waiting area. Streamlined check in process. Machine checks tire rotation as car enters service area, very cool. More

by ASPY61 Verified Customer Verified Customer

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Clara Torres was very kind and patient explaining the process of my first dealer visit. She has great people and customer service skills. Shes great! process of my first dealer visit. She has great people and customer service skills. Shes great! More

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The customer service is awesome, but the work lacks attention to detail. I brought my car in for a paint job. They forgot to put the decals (emblems) back on the back of the car. Good thing I noticed b attention to detail. I brought my car in for a paint job. They forgot to put the decals (emblems) back on the back of the car. Good thing I noticed before I drove away. Also they knew my battery was dead when I was picking up the car. Why did no one address that issue before I went to pick up the car. Little things really matter I’d you want a 5 star rating. Again, thanks to the amazing customer services by Clara, things went as smooth as possible. More

by VIX Verified Customer Verified Customer

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Always a pleasure dealing with the service department. I called ahead because of an issue with my tire and they were able to see me later in the same day. called ahead because of an issue with my tire and they were able to see me later in the same day. More

by AJ1993 Verified Customer Verified Customer

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My appointment was last week during the snowstorm. They were able to service my car once they reopened and had it done shortly after I dropped it off. Clara was very helpful and friendly. were able to service my car once they reopened and had it done shortly after I dropped it off. Clara was very helpful and friendly. More

by STINELLI Verified Customer Verified Customer

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Clara always looks out for my wife and myself She update on time for future work work on the Pilot and a price check for service on time for future work work on the Pilot and a price check for service More

by Rlacey1 Verified Customer Verified Customer

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Everyone was adhering to the safety measures for Covid 19 and everyone was courteous and helpful. I was in and out in a short amount of time. And all of my car problems and options were explained to me wel and everyone was courteous and helpful. I was in and out in a short amount of time. And all of my car problems and options were explained to me well More

by bvalentine8 Verified Customer Verified Customer

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Very attentive and timely service. Clara was cooperative and polite. She answered all my needs and concerns. I couldn't have been more satisfied. I will definitely ask for her in the future! and polite. She answered all my needs and concerns. I couldn't have been more satisfied. I will definitely ask for her in the future! More

by LARRY235 Verified Customer Verified Customer

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Servicing my car was quick and hassel free. Ms. C. Torres was prompt and curteous and explained the services that needed to be done in easy understandable language. was prompt and curteous and explained the services that needed to be done in easy understandable language. More

by LAFL109 Verified Customer Verified Customer

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