Clark Hearold

There are two distinct parts to this visit. First, Clark—as always—was exceptional. He remains a cornerstone of the service department: courteous, professional, and genuinely helpful. The se First, Clark—as always—was exceptional. He remains a cornerstone of the service department: courteous, professional, and genuinely helpful. The second part, however, can only be described as outright exploitation. I have been a loyal Infiniti of Denver customer for over 20 years, yet I was quoted nearly $500 for the replacement of cabin and engine air filters. I declined the service, purchased genuine OEM filters for $40, and replaced them myself in under two minutes—an easier task than refueling the car. This is a simple, tool-free operation that takes a trained technician less than a minute to complete. Choosing to charge such an excessive amount is deeply disappointing and undermines the trust of long-time clients. I would strongly caution any customer—especially women or younger drivers unfamiliar with vehicle maintenance—against relying on this service department without verifying the necessity and fairness of the charges. More

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Always on time and very helpful with all questions and service issues. The staff has loaner cars and provides incredible attention to details. service issues. The staff has loaner cars and provides incredible attention to details. More

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10 minutes was the longest I've ever waited Clark is great to deal with great to deal with More

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Good, hassle free service which is what I like. In and out without any problems In and out without any problems More

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Service staff were polite, knowledgeable, informative and very flexible with regard to scheduling. Car was repaired as scheduled. very flexible with regard to scheduling. Car was repaired as scheduled. More

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Infinity of Denver consistently stands out for its exceptional customer service and overall shopping experience, making it one of the best car dealerships in Colorado. From the moment you walk in, the exceptional customer service and overall shopping experience, making it one of the best car dealerships in Colorado. From the moment you walk in, the staff creates a welcoming atmosphere, greeting every customer with genuine friendliness and a no-pressure approach. Sales consultants are highly knowledgeable about the entire Infiniti lineup, taking the time to explain features, performance details, and financing options in a way that feels personalized rather than pushy. The service department is equally impressive—appointments are easy to schedule, wait times are short, and technicians clearly communicate what’s needed and why, so customers feel informed and confident. Whether you’re there for a routine oil change or to purchase a new vehicle, the team goes above and beyond to make the process smooth and enjoyable, offering comfortable waiting areas, clear pricing, and follow-up calls to ensure satisfaction. Their consistent professionalism, attention to detail, and genuine care for every visitor show that Infinity of Denver prioritizes long-term relationships over quick sales, which is why so many customers recommend it as a trustworthy, top-tier dealership and an overall outstanding store. More

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Horrible service. Totally unacceptable communication. They literally have no idea what they are doing. Highly recommend avoiding this place. Totally unacceptable communication. They literally have no idea what they are doing. Highly recommend avoiding this place. More

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I’ve always had a great experience at Infiniti of DENVER courtesy of Clark Harold. courtesy of Clark Harold. More

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I brought my Infinity QX50 in for service because the side mirrors were not retracting properly. The service department was great and scheduled me in the next day. My advisor Clark kept me informed of p side mirrors were not retracting properly. The service department was great and scheduled me in the next day. My advisor Clark kept me informed of progress and I was able to get the work done while I waited. They also reset a low tire pressure warning. I give the dealership the full 5 stars. More

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Everything was just great: from the time I arrived until the time I drove away! the time I drove away! More

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