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Clayton Prescott
Clayton Prescott | Page 20
Service Advisor
Acura Columbus
4340 West Dublin Granville Road
Dublin, OH 43017
236 Reviews
Dealership Experience
12 yrs, 6 mos
Industry Experience
12 yrs, 6 mos
Specialties & Trainings
Service Writer and Consultant
Business Development Center Sales Administration
Service Center Customer Relations
236 Reviews
Write a Review
236 Reviews of Clayton Prescott
July 05, 2019
Loose Windshield Washer Cable Service was quick and easy. Facility clean and comfortable. Staff friendly. Wasn’t trilled to pay $113 to reconnect a cable back to the windshield Service was quick and easy. Facility clean and comfortable. Staff friendly. Wasn’t trilled to pay $113 to reconnect a cable back to the windshield washer. More
by cnorsted
Verified Customer
July 03, 2019
Great! When I purchased the car (pre-owned) 2 years ago I noticed a streak on driver’s side windshield. I mentioned this each time I brought it in for servi When I purchased the car (pre-owned) 2 years ago I noticed a streak on driver’s side windshield. I mentioned this each time I brought it in for service (Lindsay AND Acura Columbus) but was basically ignored and told new blades would fix the problem. It only got worse. In January I brought it in specifically for this issue after driving in sleet and getting a 2-3 inch frozen streak in my line of sight. Zach suggested that sometimes buffing the windshield worked....it didn’t. Finally, someone listened. Clay agreed with what I had thought all along....the problem was the arm! He ordered a new one but while installing it the windshield cracked. I haven’t had a chance to use the wipers but I’m optimistic that the problem is resolved. More
by CHARITACLIPP
June 19, 2019
My first service at Acura Columbus was a great one! From the time I pulled up to the service center I was greeted in a friendly manner and attention given to why I was there. The service tech was very From the time I pulled up to the service center I was greeted in a friendly manner and attention given to why I was there. The service tech was very professional and made my appt. seamless. I was given a loaner car and was on my way to continue my errands . Thank you Acura Columbus!! More
by CindyO
May 07, 2019
Thumbs up for management. Good price for an oil change. Car wash was a nice bonus. Had a minor issue concerning damage to the cover beneath the oil filter; however, the manager Good price for an oil change. Car wash was a nice bonus. Had a minor issue concerning damage to the cover beneath the oil filter; however, the manager was quick and courteous to respond and resolve the matter appropriately. More
by Disappointed
April 26, 2019
Pleased Associates were very courteous and knowledgeable. They took extra effort to make sure I could maneuver through the lot while it was getting paved. DK Associates were very courteous and knowledgeable. They took extra effort to make sure I could maneuver through the lot while it was getting paved. DK More
by mochajoe
Other Employees Tagged: Drop off / pick up guys
April 17, 2019
I was well taken care of I knew what they were doing and I liked the video text. Everyone was very nice and the facility was clean and welcoming. I was able to work while I wa I knew what they were doing and I liked the video text. Everyone was very nice and the facility was clean and welcoming. I was able to work while I waited. More
by aahervey
Other Employees Tagged: Todd Skidmore, Zach Zeune, Jami Meredith, Eric Loring , JIM CRUIKSHANK, Terry Nader
April 16, 2019
In for Recall fixes Had to come in for recalls. Was in the week prior and they didn't even mention I had two recalls on my vehicle. Had to come back the following week. Had to come in for recalls. Was in the week prior and they didn't even mention I had two recalls on my vehicle. Had to come back the following week. Acura did their inspection, like always. Was told a week ago when I came in that my tires were legally bald and needed to be immediately replaced. When I came in this week and got my point inspection, they were no longer legally bald and just needed to be watched. Interesting. Not very satisfied with this dealership. More
by SJLWILLIS
Other Employees Tagged: Another person gave my car back. Don't know who he was.
March 25, 2019
Unbelievable. I am a new fan/customer Your team at this location is outstanding. The manager went above and beyond by responding to a distress call in the evening, after he was home. I was Your team at this location is outstanding. The manager went above and beyond by responding to a distress call in the evening, after he was home. I was upset because I thought something had gone wrong with an earlier repair. He remained patient and helpful. He even tried to walk me through possible solutions before determining that The car needed to be brought in. The next morning he sent someone to help me jump my car. The tech was very patient and helpful. The manager had the loaner waiting and I was on my way with little to no missed time. he and the service advisor stayed in communication with me, and when I got my car back everything was fine. I am really impressed. I also own a Mercedes, and had stayed with that brand because of the customer service. Your Acura location surpassed Mercedes customer service. During my repair, our personal banker mentioned that he was looking for a new car and asked if we had recommendations. I told him Acura and to only go to your location. The manager’s name was Larry Jones. I have never been so impressed with a car dealership. He is great. The whole team was great. More
by Vnefertari
Other Employees Tagged: Larry Jones , I don’t know the name of the tech who helped jump my car.
December 19, 2018
Always a great experience. Fast & friendly! Always very friendly, professional and great service. The service team always provides top notch service and I always feel like my car is in good han Always very friendly, professional and great service. The service team always provides top notch service and I always feel like my car is in good hands. Acura Dublin strives to be a service leader and it shows. Thank you! More
by scbutsch
Other Employees Tagged: Chris Diglia, Quality associate.
December 04, 2018
Honest and trustworthy Service Service recommendations were fair and honest. In an environment of service providers taking liberties with less informed consumers, Acura Columbus pr Service recommendations were fair and honest. In an environment of service providers taking liberties with less informed consumers, Acura Columbus presented sufficient information on things that needed to be done and those that were not yet necessary. Kudos. More
by greg.estell
