Clayton Prescott | Page 19

I was in the waiting area the whole time I set up the B123 service for my car and when I made the appointment I told them I would be waiting. When I checked in with one of the service women, I set up the B123 service for my car and when I made the appointment I told them I would be waiting. When I checked in with one of the service women, I confirmed I would be waiting. She gave me a sheet of paper with time estimates and the wireless password. I was supposed to have an update at 9:30. I was working and at 10 had no update. I asked another service person who came out to update another customer. My service person came out and said he was told I left and needed a call. He said he called me. I had not received a call. Turned out he called my husband who was in a meeting. We have corrected the phone number every single time we have gone in for service. Every single time they get it wrong. If I had not checked in, who knows how long I would have sat there. At least the wireless worked well. More

by ALMS Verified Customer Verified Customer

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Professional Personnel. We had a problem with our new MDX that was difficult to solve, but Acura service kept working on it until the issue was resolved. We had a loaner car We had a problem with our new MDX that was difficult to solve, but Acura service kept working on it until the issue was resolved. We had a loaner car for about 2 weeks which was a definite benefit.(Thank you to Jerry LaWarre) All the service personnel,management and office staff were efficient and professional. We really appreciated the time spent to resolve this issue. More

by T Pleasants Verified Customer Verified Customer

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Love my Acura's I've owned 4 Acura's & I've loved them all! They're sophisticated & complex, so I always buy extended warranties...thankfully! Warranty just replace I've owned 4 Acura's & I've loved them all! They're sophisticated & complex, so I always buy extended warranties...thankfully! Warranty just replaced transmissions in my 2011 MDX (113K miles) and 2017 MDX (30k miles). A little surprising, but they made it right. Thanks especially to Clayton. Great service and keeps you up to date. More

by JKART Verified Customer Verified Customer

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Great Experience Turn around was quick on my repair. One of the services I went in for (because another shop had indicated it was needed) was not necessary at this ti Turn around was quick on my repair. One of the services I went in for (because another shop had indicated it was needed) was not necessary at this time. I found Clay to be honest and upfront about what was needed. I was given a ride home and enjoyed talking to driver. More

by Sharonmcmanis Verified Customer Verified Customer

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Very appreciative of unscheduled support for out of town Acura showing transmission issue. Scheduled evaluation and the fix to get us on our way. Courteous service, courteous service manager - Clay. Thanks Acura showing transmission issue. Scheduled evaluation and the fix to get us on our way. Courteous service, courteous service manager - Clay. Thanks again. More

by fred.glover Verified Customer Verified Customer

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Loose Windshield Washer Cable Service was quick and easy. Facility clean and comfortable. Staff friendly. Wasn’t trilled to pay $113 to reconnect a cable back to the windshield Service was quick and easy. Facility clean and comfortable. Staff friendly. Wasn’t trilled to pay $113 to reconnect a cable back to the windshield washer. More

by cnorsted Verified Customer Verified Customer

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Great! When I purchased the car (pre-owned) 2 years ago I noticed a streak on driver’s side windshield. I mentioned this each time I brought it in for servi When I purchased the car (pre-owned) 2 years ago I noticed a streak on driver’s side windshield. I mentioned this each time I brought it in for service (Lindsay AND Acura Columbus) but was basically ignored and told new blades would fix the problem. It only got worse. In January I brought it in specifically for this issue after driving in sleet and getting a 2-3 inch frozen streak in my line of sight. Zach suggested that sometimes buffing the windshield worked....it didn’t. Finally, someone listened. Clay agreed with what I had thought all along....the problem was the arm! He ordered a new one but while installing it the windshield cracked. I haven’t had a chance to use the wipers but I’m optimistic that the problem is resolved. More

by CHARITACLIPP Verified Customer Verified Customer

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My first service at Acura Columbus was a great one! From the time I pulled up to the service center I was greeted in a friendly manner and attention given to why I was there. The service tech was very From the time I pulled up to the service center I was greeted in a friendly manner and attention given to why I was there. The service tech was very professional and made my appt. seamless. I was given a loaner car and was on my way to continue my errands . Thank you Acura Columbus!! More

by CindyO Verified Customer Verified Customer

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Thumbs up for management. Good price for an oil change. Car wash was a nice bonus. Had a minor issue concerning damage to the cover beneath the oil filter; however, the manager Good price for an oil change. Car wash was a nice bonus. Had a minor issue concerning damage to the cover beneath the oil filter; however, the manager was quick and courteous to respond and resolve the matter appropriately. More

by Disappointed Verified Customer Verified Customer

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Pleased Associates were very courteous and knowledgeable. They took extra effort to make sure I could maneuver through the lot while it was getting paved. DK Associates were very courteous and knowledgeable. They took extra effort to make sure I could maneuver through the lot while it was getting paved. DK More

by mochajoe Verified Customer Verified Customer

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