Clayton Prescott | Page 19

Excellent all the time I leased a White Special Edition ILX. My current sales person is David MacDonald. David has been excellent with taking care of the details and makin I leased a White Special Edition ILX. My current sales person is David MacDonald. David has been excellent with taking care of the details and making sure that I, as a customer am happy with the service. When I schedule a service visit, and run into him at the dealership, he always ask if I am satisfied with the service, and seems to be aware of what the service department is working on. We've had a few issues, a recall, a broken seat trim that did not want to stay in place (several times), and the break handle cover boot getting a worn spot with only 15,000 miles. All these things are minor, but not desired on a new car. In all the concerns and maintenance service Clayton Prescott has been excellent with taking care of the details, as he knows I am meticulous about the car;s appearance and service. My first sales person was Adam Hannah, a wonderful friendly man who also took great detail to make sure I was a happy customer. His kindness won us over immediately. Due to the personal care, service, and followup I went back to the dealership to Dave MacDonald with my son and leased an all black ILX. Dave was meticulous in making sure the car was the right fit, the lease was in our budget and most importantly that we comfortable with the car and our expectations. When the car came in from another dealership I believe Ed Chandler did the detailing prior to our taking possession of the car. We as a family are very happy with Dave MacDonald, Acura Columbus and all the service team members. Thank you, John More

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We bought a new 2030 TLX from COLUMBUS Acura. Our sales We bought a new 2020 TLX from COLUMBUS Acura. Our sales rep along with everyone we interacted with were wonderful. Steve Ault took care if us, was We bought a new 2020 TLX from COLUMBUS Acura. Our sales rep along with everyone we interacted with were wonderful. Steve Ault took care if us, was very responsive, not pushy and informative. We had a great experience and look forward to having our Acura serviced by this dealer! More

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The quality and commitment of Acura Columbus I have been very impressed with this Dealerships efforts to meet and exceed my car’s needs. My thanks to the dedicated staff, and the leadership of it I have been very impressed with this Dealerships efforts to meet and exceed my car’s needs. My thanks to the dedicated staff, and the leadership of its owner, John Connolly, whose father began Acura Columbus, where I purchased my first Acura in 1989. My experience has been consistently wonderful. More

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I’m spoiled After 20 years of Acuras (we still have two), We decided to try a Mercedes. We love the car, but have been sorely disappointed in the service so far. After 20 years of Acuras (we still have two), We decided to try a Mercedes. We love the car, but have been sorely disappointed in the service so far. The Acura team has spoiled us! Thank you for all these great years of treating us and our cars like we would hope and expect. See you again soon! More

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My starter gave out 24 hours after my routine service I took my car in last Wed for routine service and a "rattle". The service and exhaust pipe/catalytic converter fix took car of routine matters and t I took my car in last Wed for routine service and a "rattle". The service and exhaust pipe/catalytic converter fix took car of routine matters and the rattle but it took two days. The very next day after $1500 and 48 hours of having my car in the shop my car would not start. The starter failed and I had to have the car towed from Ohio State up to Dubline for $125 since Triple A had no tow trucks for two hours. I replaced the starter for $1000. My car was at Acura until the next Wed. It is hard fo rme to understand how the starter gave out right after the car getting serviced. Clayton was very helpful in all of this. My car is an old 2006 TL. I get it - stuff will break but it only has 100,000 soft miles on it More

by WILLIAM.CARSON Verified Customer Verified Customer

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I was in the waiting area the whole time I set up the B123 service for my car and when I made the appointment I told them I would be waiting. When I checked in with one of the service women, I set up the B123 service for my car and when I made the appointment I told them I would be waiting. When I checked in with one of the service women, I confirmed I would be waiting. She gave me a sheet of paper with time estimates and the wireless password. I was supposed to have an update at 9:30. I was working and at 10 had no update. I asked another service person who came out to update another customer. My service person came out and said he was told I left and needed a call. He said he called me. I had not received a call. Turned out he called my husband who was in a meeting. We have corrected the phone number every single time we have gone in for service. Every single time they get it wrong. If I had not checked in, who knows how long I would have sat there. At least the wireless worked well. More

by ALMS Verified Customer Verified Customer

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Professional Personnel. We had a problem with our new MDX that was difficult to solve, but Acura service kept working on it until the issue was resolved. We had a loaner car We had a problem with our new MDX that was difficult to solve, but Acura service kept working on it until the issue was resolved. We had a loaner car for about 2 weeks which was a definite benefit.(Thank you to Jerry LaWarre) All the service personnel,management and office staff were efficient and professional. We really appreciated the time spent to resolve this issue. More

by T Pleasants Verified Customer Verified Customer

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Love my Acura's I've owned 4 Acura's & I've loved them all! They're sophisticated & complex, so I always buy extended warranties...thankfully! Warranty just replace I've owned 4 Acura's & I've loved them all! They're sophisticated & complex, so I always buy extended warranties...thankfully! Warranty just replaced transmissions in my 2011 MDX (113K miles) and 2017 MDX (30k miles). A little surprising, but they made it right. Thanks especially to Clayton. Great service and keeps you up to date. More

by JKART Verified Customer Verified Customer

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Great Experience Turn around was quick on my repair. One of the services I went in for (because another shop had indicated it was needed) was not necessary at this ti Turn around was quick on my repair. One of the services I went in for (because another shop had indicated it was needed) was not necessary at this time. I found Clay to be honest and upfront about what was needed. I was given a ride home and enjoyed talking to driver. More

by Sharonmcmanis Verified Customer Verified Customer

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Very appreciative of unscheduled support for out of town Acura showing transmission issue. Scheduled evaluation and the fix to get us on our way. Courteous service, courteous service manager - Clay. Thanks Acura showing transmission issue. Scheduled evaluation and the fix to get us on our way. Courteous service, courteous service manager - Clay. Thanks again. More

by fred.glover Verified Customer Verified Customer

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