Clayton Prescott | Page 23

Valet service I pulled in to the service area without an appt. and the valet person was very polite and accommodating. The advisor that I dealt with answered all m I pulled in to the service area without an appt. and the valet person was very polite and accommodating. The advisor that I dealt with answered all my questions and told me that he would call me back as soon as they checked my car to give me an exact cost and time frame. They diagnosed my Acura's problem that same day about 2 hours later and had it fixed the next day by lunch time. Was pleasantly surprised that an involved procedure was fixed so quickly. Would highly recommend Acura Columbus Service dept. to any Acura owner. More

by tina.nagy Verified Customer Verified Customer

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Mark's review As always the service was excellent on my TLX this week. They staff is very pleasant and they do a great job. I highly recommend Acura of Columbus and As always the service was excellent on my TLX this week. They staff is very pleasant and they do a great job. I highly recommend Acura of Columbus and I have no relatives or personal friends who work there. More

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Much better than the rest Probably the best Acura dealer so far. I've had many issues with Acura of Reno and Lindsay Acura, both of which provided horrible services that I woul Probably the best Acura dealer so far. I've had many issues with Acura of Reno and Lindsay Acura, both of which provided horrible services that I would expect from a 3rd party mom and pop shop dealership not to mention that they've both severely damaged the bottom side of my 2 year old 27,000 mile car. Acura of Columbus provided service that I expected from Acura. Thanks so much for your help More

by auribe906 Verified Customer Verified Customer

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Professional and Thorough Service appointments have always been easy and quick for me at Acura Columbus. Great communication and the multi-point inspection report provides exce Service appointments have always been easy and quick for me at Acura Columbus. Great communication and the multi-point inspection report provides excellent information. Service managers do not pressure you on potential repair items if you want to defer and are very knowledgeable in answering questions and providing options. Nice experience in every aspect. More

by joel.west Verified Customer Verified Customer

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Bad customer service-Changed after complaint I serviced my Acura RDX there and customer service was bad. Not able to use the coupon which I printed from their website. Car was not washed and vac I serviced my Acura RDX there and customer service was bad. Not able to use the coupon which I printed from their website. Car was not washed and vacuumed either and no one cared to inform me that they had broken car wash . They promised to do the car wash next Day when I sent an email but Who will drive to just get a car wash. Update: Larry called me and apologized for the bad experience . He promised to send car wash coupons and promised to provide next service free. Awesome service after the complaint. I hope others need not to complain in future. i More

by vyavishnu Verified Customer Verified Customer

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Awesome service All the service advisors are very professional. The waiting room is nice and clean,free wifi, drinks and snacks. i will definitely recommend friends a All the service advisors are very professional. The waiting room is nice and clean,free wifi, drinks and snacks. i will definitely recommend friends and family member to patronize this dealership. More

by YINKAMOSES2006 Verified Customer Verified Customer

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Acura TL Service visit Overall a very good experience, Very quickly determined what was needed other than the B1-2 service needs. Overall experience was fine; car is oper Overall a very good experience, Very quickly determined what was needed other than the B1-2 service needs. Overall experience was fine; car is operating fine. Thought we would be done, as promised about 930-945, but ended up being closer to 1045; thus the good vs excellent rating. More

by JEFF.HEAPHY Verified Customer Verified Customer

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Everyone is helpful and willing to answer your questions. Service was prompt and Clay wrote down the appointment reason and explain next steps. I received a call with the diagnostics and when I could pick up Service was prompt and Clay wrote down the appointment reason and explain next steps. I received a call with the diagnostics and when I could pick up the car. More

by jenfour1 Verified Customer Verified Customer

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very friendly I came in for an oil change. Very friendly staff for vehicle drop off, check-in, service, and check-out. I highly recommend this location. I came in for an oil change. Very friendly staff for vehicle drop off, check-in, service, and check-out. I highly recommend this location. More

by ps Verified Customer Verified Customer

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