Clayton Prescott | Page 22

Excellent experience! From the moment I pulled into the service que until pickup, all staff were courteous, helpful, and competent. The dealership provided a loaner vehicle From the moment I pulled into the service que until pickup, all staff were courteous, helpful, and competent. The dealership provided a loaner vehicle that allowed me to move throughout my busy day without delay and my car was fixed and ready same day. More

by LEANDARIX Verified Customer Verified Customer

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Efficient and Quick Service Went in for a diagnostic for my keyless remote slot mechanism, and the issue was quickly diagnosed. Parts were ordered, the repair appointment was mad Went in for a diagnostic for my keyless remote slot mechanism, and the issue was quickly diagnosed. Parts were ordered, the repair appointment was made with ease, and they loaned me a great Acura the day the fast repair was done. Overall, from diagnostic to repair, everything went very smoothly. Thank you. More

by AHIDAKA Verified Customer Verified Customer

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Friendly service Always appreciate the friendly service from everyone. Chris D. goes out of his way to explain the details and keep you posted in the status. Price q Always appreciate the friendly service from everyone. Chris D. goes out of his way to explain the details and keep you posted in the status. Price quotes are on the mark. The service has kept my Acura RDX running well. More

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Service Work Contacted dealer for price concerning placement work. No one seem to know how much the work would cost, was transferred from extension to extension, Contacted dealer for price concerning placement work. No one seem to know how much the work would cost, was transferred from extension to extension, finally received a answer after several attempts . Also called, had to rescheduled appointment, came in for service, was not on the list for the rescheduled day. Very thankful for Clayton Prescott for working me in the schedule for that day. Very professional employee. More

by safetyman Verified Customer Verified Customer

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Quick and Easy My A1 reminder came on in my RDX as well as my tire pressure light. I had a busy week ahead of me but I was able to make an appointment on line for th My A1 reminder came on in my RDX as well as my tire pressure light. I had a busy week ahead of me but I was able to make an appointment on line for the same day to get the oil change/tire rotation and filter changes done. The whole service took less than an hour and I was able to check one more item off my to do list. #SaveTheCrew More

by semurray9 Verified Customer Verified Customer

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Work performed as requested! An A12 service was performed on my 2015 Acura TLX and all went well. They used the Mobil 1 oil I brought and they replaced the cabin air filter and e An A12 service was performed on my 2015 Acura TLX and all went well. They used the Mobil 1 oil I brought and they replaced the cabin air filter and engine air filter after showing me how dirty they were. It took just a little over an hour. More

by SKC7 Verified Customer Verified Customer

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Excellent customer service I came in for a recall. I was greeted as soon as I pulled up to the service department. Everyone that I had contact with was very polite and very help I came in for a recall. I was greeted as soon as I pulled up to the service department. Everyone that I had contact with was very polite and very helpful. Everything was done in a timely manner and they even washed my car for me and filled my tires with air. I'm a very happy customer! More

by MACKENZIEYOCUM Verified Customer Verified Customer

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Great experience I’m not someone that takes my cars to the dealer if I can avoid it. Took my car for an oil change and tire rotation and was pleasantly surprised with I’m not someone that takes my cars to the dealer if I can avoid it. Took my car for an oil change and tire rotation and was pleasantly surprised with the service I received. I felt it was well above other dealers I have dealt with in the past. The thing I appreciated the most was the amount of communication I received regarding my car and the service being performed. I would definitely recommend this dealer for service on your vehicle. More

by Mark H Verified Customer Verified Customer

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Nice customer service by Columbus Acura Good service and help by Clayton . He provided shuttle without any prior scheduled appointment even the shuttle driver- sorry don’t remember his name Good service and help by Clayton . He provided shuttle without any prior scheduled appointment even the shuttle driver- sorry don’t remember his name helped me too More

by vyavishnu Verified Customer Verified Customer

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A poor customer experience I purchased my vehicle from Acura Columbus and have been taking it there for service for quite some time and have, for the most part, had positive exp I purchased my vehicle from Acura Columbus and have been taking it there for service for quite some time and have, for the most part, had positive experiences. This past appointment (11/21/17) was something of an anomaly. I brought the vehicle in for significantly reduced gas mileage after having it serviced 2 weeks prior. Since that previous service appointment (to replace a couple filters and update some transmission software) I've been seeing 2 - 4 mpg less than I've been averaging for the previous 2.5 years. It was significant enough of a change to warrant a repeat visit to investigate. Upon speaking to the service representative on the phone I was informed that it was likely to due to colder temperatures. I mentioned my hesitation in that diagnosis as I've had the vehicle for numerous winters and am accustomed to the usual slight drop in gas mileage when the temps dip. This was more significant than that and I asked that he have a tech look at it. He agreed. Later that day I was texted and informed that vehicle was ready for pick up and that they had washed it and done a light vacuum of the interior...pretty standard practice for a service visit. However, when I arrived to pick it up, there's was no explanation for the mpg drop other than "The technician...checked to make sure the engine air filter and cabin air filters were properly installed (they were)." No other comments as to what might be causing the change in mpg. When I asked the receptionist if I could speak to someone for more information, I was told no one was available at the moment, so I left. After walking out to pick up my car I immediately noticed it had NOT been washed and it had NOT been vacuumed. In and of itself, not a big deal, other than the fact that I was told it had been. After starting the car, I also noticed via the dashboard computer that the tires were overinflated by 4 - 5 psi per tire. Again, not a huge deal, but I do expect a bit more from Acura service than that level of slop. I have copies of the texts messages and a photo of the dash computer on hand if necessary, but it's all so silly really. I just would have appreciated a bit more interest in the issue I was having as it's a significant hit to the wallet in gas mileage that all started so suddenly after the last service appointment. Lastly, I did have the dealer change the oil and change transmission and transfer case fluids as well. In the end, I guess I just expect a bit more customer service from an Acura dealership, regardless what the problem may be and how insignificant the CSR may think it is. More

by ROCCOM19 Verified Customer Verified Customer

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