Clayton Prescott | Page 6

Acura Columbus service center was fantastic to deal with. I worked directly with Clayton who kept me well informed of my repair troubleshooting as it progressed during both visits. I took my car in for an ab I worked directly with Clayton who kept me well informed of my repair troubleshooting as it progressed during both visits. I took my car in for an abnormal seat noise which has proven to be difficult to diagnose and repair since the sound was intermittent and not easily replicated on demand for a tech to see firsthand. The dealership that I purchased the vehicle from had tried multiple types of fixes over the course of the first year of ownership to no avail and ultimately conceded the noise to be normal and within spec for the vehicle. Unsatisfied with this result, I finally took my car to Acura Columbus. The first visit the tech (Shing) was able to identify multiple concerns where the seatbelt attaches to the seat and then where the seat mounts to the vehicle. The other dealers service team incorrectly installed both of these critical parts with missing fasteners. Based on the type of noise and the clearly visible problems that needed addressed it was assumed this would correct the issue. Unfortunately it did not fix the noise, even though I view the repair as being way more safety critical and necessary despite root cause not being resolved at this time. The previous dealer also incorrectly installed the engine splash shield and forgot fasteners during a routine oil change that caused additional damage to the vehicle earlier this year so it didn't come as much of a surprise. I took my car back for a second visit to Acura Columbus this time with a good video capturing the exact sound and area it was coming from. Shing did a deep dive into the seat components this time and was able to identify the root cause in the lower seat back. They ordered the replacement parts and had it repaired within 24 hours. This time for good! After 18mo of ownership my car is finally operating to my full satisfaction thanks to the great team at Acura Columbus. I will certainly be using their service center for future repair needs and look forward to experiencing their sales department when I'm ready for my next ride. More

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First time buying an Acura and the service here is tremendous. They are very helpful and always kind. tremendous. They are very helpful and always kind. More

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Clayton was fantastic to work with. Friendly, efficient and great communication. Great service included washing the car and cleaning the windows. Very nice loaner vehicle as well. Friendly, efficient and great communication. Great service included washing the car and cleaning the windows. Very nice loaner vehicle as well. More

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Clayton was fantastic. Very personable & super knowledgable. He made me feel at ease & made overnight drop off for service smooth. Very personable & super knowledgable. He made me feel at ease & made overnight drop off for service smooth. More

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I always have great customer service and excellent work here. Everyone is professional and friendly, top notch communication. here. Everyone is professional and friendly, top notch communication. More

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My experience has always been great! I was able to get everything completed for repairs. I did have to come back for a piece that they said they will call me when it came in stock back i I was able to get everything completed for repairs. I did have to come back for a piece that they said they will call me when it came in stock back in December 2023 and never got called, and they forgot about that which was a little disappointing since it was $7 part… As well, I requested an estimate on my car during the work being done on my vehicle and it wasn’t done and was forgot about. I was eager to get this done to get a new vehicle. I was asked to get it done after I brought it up when picking up my car but I didn’t want to wait, nor have a rushed appraisal. More

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Best Service Team ever! Professional and Honest!!!! Couldn’t ask for anything better and will continue to rely on them for our Acura needs!!!! Thank you Team Acura Columb Professional and Honest!!!! Couldn’t ask for anything better and will continue to rely on them for our Acura needs!!!! Thank you Team Acura Columbus for peace of mind everytime I get behind the steering wheel! Well done!! More

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Great people just hopefully I get my car washed after service next visit like how fast the service was too service next visit like how fast the service was too More

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This dealership goes above and beyond the standard for making sure the customers needs are met and exceeded. The response time to voicemails and text messages is phenomenal. I am beyond appreciative of th making sure the customers needs are met and exceeded. The response time to voicemails and text messages is phenomenal. I am beyond appreciative of this dealership and how flexible they are! More

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Acura Columbus always has great customer service! They got me in quickly and had my car ready in an hour. Service desk answered all of my silly questions without judgement. Highly recommend! They got me in quickly and had my car ready in an hour. Service desk answered all of my silly questions without judgement. Highly recommend! More

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