Clayton Prescott | Page 6

This was my first time actually dropping off my vehicle for service usually I use your concierge service. I will say the signage for the service department was not very clear. I’m used to the service cente for service usually I use your concierge service. I will say the signage for the service department was not very clear. I’m used to the service center where you pull up to the doors and drive in. I was rather confused of how the process worked. There didn’t seem to be adequate signage. On top of the lot being very congested. The rest of the process went well. Clayton was very helpful and informative. More

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Very pleased with service, able to have it fixed quickly, within 24 hours our vehicle was back in our garage! The only problem we have is one girl in service that is not very accommodating, however, I do no within 24 hours our vehicle was back in our garage! The only problem we have is one girl in service that is not very accommodating, however, I do not know her name. Thankfully, I worked with Clay and he is top-notch! Very willing to help, And very accommodating! Thankfully, because there weren’t any courtesy cars, they were willing to come pick up our vehicle and bring it back. More

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Clayton was fantastic; all was explained clearly and professionally. Clint is fantastic as well, I always request him. I am a long time customer for a reason. Keep rockin’ it! professionally. Clint is fantastic as well, I always request him. I am a long time customer for a reason. Keep rockin’ it! More

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Excellent customer service. I appreciate that everyone always takes great care of my car, and makes sure I am taken care of while I wait. I appreciate that everyone always takes great care of my car, and makes sure I am taken care of while I wait. More

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Seamless and enjoyable service experience from booking, drop off, updates and pick up. Exceptional customer service from Clayton who ensured all concerns were addressed and kept me in the loop at times drop off, updates and pick up. Exceptional customer service from Clayton who ensured all concerns were addressed and kept me in the loop at times. More

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Acura of Columbus knocked it out of the park again. Communication is spot on. They make sure I’m informed, comfortable and they over deliver. Communication is spot on. They make sure I’m informed, comfortable and they over deliver. More

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Car in at appointment time and returned in timely manner. Great loaner vehicle. Easier to get on and out of than a car. Great loaner vehicle. Easier to get on and out of than a car. More

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Acura Columbus service center was fantastic to deal with. I worked directly with Clayton who kept me well informed of my repair troubleshooting as it progressed during both visits. I took my car in for an ab I worked directly with Clayton who kept me well informed of my repair troubleshooting as it progressed during both visits. I took my car in for an abnormal seat noise which has proven to be difficult to diagnose and repair since the sound was intermittent and not easily replicated on demand for a tech to see firsthand. The dealership that I purchased the vehicle from had tried multiple types of fixes over the course of the first year of ownership to no avail and ultimately conceded the noise to be normal and within spec for the vehicle. Unsatisfied with this result, I finally took my car to Acura Columbus. The first visit the tech (Shing) was able to identify multiple concerns where the seatbelt attaches to the seat and then where the seat mounts to the vehicle. The other dealers service team incorrectly installed both of these critical parts with missing fasteners. Based on the type of noise and the clearly visible problems that needed addressed it was assumed this would correct the issue. Unfortunately it did not fix the noise, even though I view the repair as being way more safety critical and necessary despite root cause not being resolved at this time. The previous dealer also incorrectly installed the engine splash shield and forgot fasteners during a routine oil change that caused additional damage to the vehicle earlier this year so it didn't come as much of a surprise. I took my car back for a second visit to Acura Columbus this time with a good video capturing the exact sound and area it was coming from. Shing did a deep dive into the seat components this time and was able to identify the root cause in the lower seat back. They ordered the replacement parts and had it repaired within 24 hours. This time for good! After 18mo of ownership my car is finally operating to my full satisfaction thanks to the great team at Acura Columbus. I will certainly be using their service center for future repair needs and look forward to experiencing their sales department when I'm ready for my next ride. More

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First time buying an Acura and the service here is tremendous. They are very helpful and always kind. tremendous. They are very helpful and always kind. More

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Clayton was fantastic to work with. Friendly, efficient and great communication. Great service included washing the car and cleaning the windows. Very nice loaner vehicle as well. Friendly, efficient and great communication. Great service included washing the car and cleaning the windows. Very nice loaner vehicle as well. More

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