Clifford Rudd | Page 6

Awesome dealership & fantastic sales team! We have been loyal customers of TRONCALLI Chrysler Jeep Dodge Ram in Cumming GA for the past 10 years! We have enjoyed working with Clifford & Bruce o We have been loyal customers of TRONCALLI Chrysler Jeep Dodge Ram in Cumming GA for the past 10 years! We have enjoyed working with Clifford & Bruce over the years and highly recommend this outstanding dealership! More

Helpful 0

Report | Print

NOT a good sales experience I lived in Cumming for many years and usually took my old Ram here for service with no complaints. So when it came time to buy a new truck I started m I lived in Cumming for many years and usually took my old Ram here for service with no complaints. So when it came time to buy a new truck I started my search here and reached out to a few other dealerships as well. After several weeks of research, I ended up agreeing (verbally and via email) to a price with this dealership on a Monday morning - the last day of the month. BUT, by the time I got to the dealership in the afternoon to sign the paperwork, they had sold it to someone else. I understand that this happens quite often and the dealership's stance is that they can't take the chance on losing the sale to someone else on the off chance that you might not show up. And, although I do not recommend this dealership, if you absolutely have no other choice, here are some suggestions to potential customers... 1. Whatever price you agree to over the phone, get it in writing and get to the dealership AS FAST AS humanly possible - but don't be surprised if they still end up selling it to someone else before you get there. 2. DO NOT try to negotiate. Just pay the over-inflated price they tell you to pay because if you do try and negotiate they will accuse you of, and I'm quoting the general manager directly, "squeezing every last dollar out of the dealer and playing games". Yeah, because how dare you try to get the best deal you possibly can for your $40k investment. 3. DO NOT be surprised if you leave feeling that you've been misled, bamboozled, and lied to. In fact, I'm sure if they respond to your review, they will have a complete fabrication of the events that led them to sell the car they were holding for you literally while you were driving up there to sign the paperwork. Although, the Sales Manager will be more than willing to tell you to, and I quote "hang out in the lobby for a few hours while we wait for financing to get approved on the other buyer, because the deal isn't closed until the keys are handed over and the money is in house" and you may still have a chance to get that truck they had already agreed to sell to you in the first place... wait, what, seriously??? In hindsight, I'm actually glad the purchase didn't work out because I found a much better deal on a truck that I like a lot more from a dealership in McDonough. And the best part was, they were friendly, polite, and honest. Highly recommend Sons Auto Group in McDonough. More

Helpful 0

Report | Print

Will is fantastic. If you're looking for it a salesperson at a car dealership that truly understands what it's like to take care of a client then you need to ask for Wil If you're looking for it a salesperson at a car dealership that truly understands what it's like to take care of a client then you need to ask for Will Jenkins. Honesty and a clear understanding of what a sales client relationship should be is understood by Will. I always felt that my best interest or in mind during my sales process. I would recommend Will to anyone looking to purchase a vehicle. More

Helpful 11

Report | Print

Easy and quick. I was not certain of what I needed or what I wanted to spend. I left after my first visit with several options, slept on it and drove home with a rea I was not certain of what I needed or what I wanted to spend. I left after my first visit with several options, slept on it and drove home with a really great car the next day. We have another Jeep purchased a few years ago at another North Atlanta dealership and the experience was way better with this purchase. More of a hometown, friendly transaction. More

Helpful 0

Report | Print

Always purchase GAP and head to Troncalli! I recently lost my Honda Odyssey touring to a car accident that was not my fault. Dealing with the loss of a highly loved vehicle, insurance bureaucra I recently lost my Honda Odyssey touring to a car accident that was not my fault. Dealing with the loss of a highly loved vehicle, insurance bureaucracy, multiple doctor visits and a full time job left very little time for the car search process. To make things more interesting, we are about to start the home buying process and anyone who has been thru the this knows... even with good credit, no one wants multiple hits from multiple car dealers. I did my research and we have purchased a vehicle from here about 10 years prior. I met with Rex earlier in the week to kind of review options for the wrangler unlimited. I returned Friday evening and test drove a few options with my husband. Rex and the finance department worked with us to find something that fit both our want and needs as well as our budget. Super happy with their support and accommodations. We had our 2 year old thru a good portion of the process as well and Rex never batted an eyelash at his eagerness and typical toddler antics. Honestly very pleased with our experience! More

Helpful 0

Report | Print

Bruce Belanger and Cliff are awesome. This is the 3rd vehicle I've bought from Troncali and they are awesome. They make buying the car you want easy. No games, just working on making the This is the 3rd vehicle I've bought from Troncali and they are awesome. They make buying the car you want easy. No games, just working on making their customers happy. Cliff is great to work with and Bruce Belanger made the buying experience simple. More

Helpful 0

Report | Print

Chris Klass - What a "Sincere and Genuine" Person.. Chris..is a "Great" Ambassador for Troncalli Chrysler Jeep Dodge Ram. I am a Sales guy for 35+ years. Sales Manager for 17 of those 35 years. Chris is Chris..is a "Great" Ambassador for Troncalli Chrysler Jeep Dodge Ram. I am a Sales guy for 35+ years. Sales Manager for 17 of those 35 years. Chris is great on follow-up/follow-thru..and was extremely patient with us as Chris tried to give Donna & I the coaching we needed to deliver the vehicle we drove away with. Thank you..Chris Klass for your help!! Donna & Rudy Donner More

Helpful 1

Report | Print

Troncalli Jeep ~ The Best !!! Always a joy working with Clifford and Chris! Professional, Froendly and Great experience! The Service and Service Department is also great! Job w !!! Always a joy working with Clifford and Chris! Professional, Froendly and Great experience! The Service and Service Department is also great! Job well done! Thank You. More

Helpful 0

Report | Print

Third Jeep purchase at Troncalli and couldn't be happier We bought our third Jeep at Troncalli today and couldn't be more pleased with the professionalism, courtesy, value, and transparency displayed as alwa We bought our third Jeep at Troncalli today and couldn't be more pleased with the professionalism, courtesy, value, and transparency displayed as always. Clifford, Tye, Chris and the entire staff made the transaction painless and their prices can't be beat. We would highly reccomend Troncalli for anyone looking for a Jeep and will continue to refer our friends and family here. More

Helpful 0

Report | Print

Great Car Buying Experience Everyone involved with our purchase was friendly and professional. We never felt pressured to make a decision and have been very happy with the after Everyone involved with our purchase was friendly and professional. We never felt pressured to make a decision and have been very happy with the after service as well. I can call Chris Klass anytime for anything questions and he is very responsive. More

Helpful 0

Report | Print