Good service.
The last Service Writer I had was very professional. Feel comfortable taking my vehicle here
The last Service Writer I had was very professional. Feel comfortable taking my vehicle here
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by KSKRUCK
Verified Customer
Verified Customer
Service Price Transparency
Feb 18, 2023 -
Jackson Acura responded
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know!
Service at Jackson Acura is always friendly and honest.
That’s why I make the 1.5 hour drive to get there each time! No matter what the issue, they never disappoint.
That’s why I make the 1.5 hour drive to get there each time! No matter what the issue, they never disappoint.
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by Diana
Service Price Transparency
Feb 13, 2023 -
Jackson Acura responded
Diana, Thank you for your continuing business and this excellent review. We're happy to hear our team was able to serve you again and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know!
Friendly staff, great service, pleasant environment.
I love the customer offices, makes it easy to work remotely.
I love the customer offices, makes it easy to work remotely.
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by Lex23
Verified Customer
Verified Customer
Service Price Transparency
Feb 08, 2023 -
Jackson Acura responded
We are happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
Wife went in for a simple oil change with an appointment,
took over an hour, so she went to ask Cody how much longer, because people that came after her, had already gotten their cars. Cody, was clearly in a
took over an hour, so she went to ask Cody how much longer, because people that came after her, had already gotten their cars. Cody, was clearly in a bad mood and stressed already, got super defensive and was ultra disrespectful towards my wife because he couldn't answer the question and she called him out on it. I tried to step in and diffuse the situation, instead he got even angrier and told us to leave and never come back. Yes Cody, that is how you treat customers that have bought multiple cars from Jackson Acura and takes them there to get serviced, great job Cody! Keep up the great work!
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by Gocanes
Feb 08, 2023 -
Jackson Acura responded
Mr. McNeil, Thank you for discussing your and your wife’s recent visit to our Service Department with Rodney Jones, our Service Manager. And thank you for accepting our apology. If you feel you want to discuss this visit further, please don’t hesitate to contact Rodney at (770) 650-4000. We hope to see you again in the future.
Very poor service by technicians.
Wasted nearly 2 hours of my time doing nothing.
If they don't like getting simple jobs that should take 5 minutes, go work at another location.
Wasted nearly 2 hours of my time doing nothing.
If they don't like getting simple jobs that should take 5 minutes, go work at another location.
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by dhendrickson45
Other Employees Tagged:
Technicians
Feb 13, 2023 -
Jackson Acura responded
Hello, we are very sorry to hear that you weren't fully satisfied with your experience. If you wouldn't mind reaching out to us directly, we would like to see if there is anything we can do to turn this around for you. Please feel free to reach out directly to Rodney Jones, our Service Manager, at (770) 650-4000.
They would not diagnose my vehicle issue until I pay
$170. I have been going to this place for last 9 yrs.
$170. I have been going to this place for last 9 yrs.
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by harijoshi
Verified Customer
Verified Customer
Service Price Transparency
Feb 07, 2023 -
Jackson Acura responded
Our Service Department reported: "The client wanted us the check his vehicle for free, after repairs were performed elsewhere. We would have had to take suspension components apart to find his issue/noise. A diagnosis charge is standard for what he wanted us to do."
If you would like to further discuss this, please feel free to reach out directly to Rodney Jones, our Service Manager, at (770) 650-4000.
Great service, I was in and out and did not have to wait
too long
too long
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by STRAUGHANBZ
Verified Customer
Verified Customer
Service Price Transparency
Feb 06, 2023 -
Jackson Acura responded
We are happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
Nice and knowledgeable people, quick and easy service
easy access reasonable price for retail or wholesale
easy access reasonable price for retail or wholesale
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by Cars4lessga LLC
Verified Customer
Verified Customer
Service Price Transparency
Feb 02, 2023 -
Jackson Acura responded
Thank you for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!
Great customer service at every level!
The staff makes it a point to acknowledge you and they are very professional and knowledgeable, Great service all around! Pleasure working with Cody
The staff makes it a point to acknowledge you and they are very professional and knowledgeable, Great service all around! Pleasure working with Cody in Service!
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by Crystal
Service Price Transparency
Feb 01, 2023 -
Jackson Acura responded
Crystal, Thank you for your business and this review. We're happy to hear Cody and our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know!
Cody did good job and taking care of vehicle issue and
addressed and service specialist checked as well
addressed and service specialist checked as well
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by no2
Verified Customer
Verified Customer
Service Price Transparency
Feb 01, 2023 -
Jackson Acura responded
Thank you for choosing Jackson Acura, your feedback and rating mean a lot to us. We're glad Cody and our team were able to help, and we hope to see you again!