Colette Shouger | Page 5

Staff was amazing!! Super easy to work with, staff was amazing, Colette was fantastic. I definitely would recommend to all my family and friends and will return in the fu Super easy to work with, staff was amazing, Colette was fantastic. I definitely would recommend to all my family and friends and will return in the future. More

by Taramos18 Verified Customer Verified Customer

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Camry Hybrid Thomas was the main salesman. He was great. He was not overbearing and made us very comfortable. Very good on the price and bought us lunch. Thomas was the main salesman. He was great. He was not overbearing and made us very comfortable. Very good on the price and bought us lunch. More

by LEEWOHL53 Verified Customer Verified Customer

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Fast, Easy, Great Deal Came in at 11:30 am on a Sunday and left at 1:30 pm with the car I wanted customized the way I want. Came in at 11:30 am on a Sunday and left at 1:30 pm with the car I wanted customized the way I want. More

by WALGZY Verified Customer Verified Customer

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lease transaction the transaction with leasing a new vehicle went very smoothly. the only time consuming portion was that of the finance they dont have enough people in the transaction with leasing a new vehicle went very smoothly. the only time consuming portion was that of the finance they dont have enough people in it and there are to many forms to complete More

by MATCOTOOLTERRY Verified Customer Verified Customer

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Super I don't like the process of buying cars with a salesperson constantly trying to force you into buying something you can't afford or don't like. I fin I don't like the process of buying cars with a salesperson constantly trying to force you into buying something you can't afford or don't like. I finally found a dealership where I was left free to roam the lot with a salesperson in tow to answer my questions. When we could not find what I wanted, he told me "Wait here" and came back a few minutes later with exactly the no-frills vehicle I wanted. Eventually, we arrived at the price I wanted to pay. I felt no pressure. Doing the paperwork was equally painless. More

by JCPAGARON Verified Customer Verified Customer

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The nicest and most proffessional staff I've encounterered. Owning vehicles for over 45-years this has to be the best staff ever assembled in a dealership. Buying the vehicle was a pleasurable experience (firs Owning vehicles for over 45-years this has to be the best staff ever assembled in a dealership. Buying the vehicle was a pleasurable experience (first one ever) but the service staff confirmed buying from Maita was a smart choice. They've earned my family as customers for life. Thank you again More

by DAUDISIO Verified Customer Verified Customer

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Disappointed with overall experience. I had a great quote from another dealer but since Maita was close by, I called them up to see if they would match the other dealer’s price and the rep I had a great quote from another dealer but since Maita was close by, I called them up to see if they would match the other dealer’s price and the representative Colette and Tyler immediately told me yes and that they would beat that quote I was given and even give an extra $200 for Presidents’ Day on top of the best price from the other dealer if I made an appointment to come today. I told them I will arrive at 2:30PM and to have the car ready because I knew exactly what I wanted and I have already test driven the car prior and they said as long as I have the quote ready for them but I double check and confirmed before heading over if they will beat that price because I didn’t want to waste any time. I was on a time constraint and I told them that I want to finish this process as quickly as possible. They told me that they will have the car ready and pulled up for me. I arrive 10 mins before 2:30pm. I waited for them until past 2:30pm. They didn’t have the car ready or pulled up. Tyler pushed me off to a diff rep who really didn’t know much. I gave them the quote and told them to get me a set price while I’m test driving the car. The representative Tyler told me to send him the quote. I screen shot it to show him and I wanted to text it to him but he refused and wanted me to forward him the email. I did not want to forward all the emails I was conversing with the other dealer, but Tyler told me that he can help me just send the last one with the quote but he lied because I found out he sent the whole thread and everything in it to himself. I was not happy. When I got back from the test drive we waited a while longer before they show up to even talk about car numbers. And then I got even more annoyed when they finally came back to help me, Tyler did not have the quote ready and we had to again “haggle” for the price when he told me prior he was going to match and beat it. The other dealership was giving an extra $200, but After Going back and forth for what seemed like forever now he told me he wouldn’t be able to give us that extra incentive even though his associate Colette had told me on the phone that she was going to give me that extra $200 not including the other dealers offer. On top of that the other dealership was giving out the extra $500 cash incentive for Presidents’ Day that they told me they would match over the phone and to come in but that was never brought up in the conversation and I had forgotten about that because I was already waiting there a long time and I was getting tired. After finally getting a quote- which was not the matched quote as promise, we had to wait even longer. After 4-5 long hrs it was finally done but then one of the key battery that was given was dead. They were also pushing back and forth to have someone put the temp license plate on the car. I didn’t notice they didn’t match the price correctly until the next day. I called Toyota customer care and told them about my situation. They reached out to Maita and a representative told me that the $500 incentive was only for leasing but I was speaking about the Presidents’ Day incentive that was for making a purchase. She wasn’t any help. I called Toyota back and they called Maita and I spoke to the Internet manager Mike and he was not nice about the situation and was very aggressive towards me. He said there’s nothing he could do. I was very disappointed that they didn’t match the price and honor the incentive as stated over the phone and wasted more of my time. I wouldn’t have bought a car here in the first place if I knew they weren’t going to be honest or match the price. I wanted to return the car and get it at the other dealer instead because I was wasting 5 hours of mess. But what I don’t understand is if I already had the quote and knew exactly what car I wanted- why did it still take 5 hours for the whole process. One of the worst car buying experience I ever had at this dealership. They are not honest and will lure customers into buying a car at their price. More

by LIL_TWEETY Verified Customer Verified Customer

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A no hassle purchase! Great experience Both Collette and Cameron really made the experience feel effortless! I would recommend anyone buying a car to Collette! Maita is lucky to have a know Both Collette and Cameron really made the experience feel effortless! I would recommend anyone buying a car to Collette! Maita is lucky to have a knowkedgable sales person like her. Cameron eased me through a stress free finance experience. Yay! More

by SNJETTON Verified Customer Verified Customer

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Always quick and efficient Maita always reminds me of my appointment, when I arrive someone is there quickly to help me. the staff is always helpful. They are always done quickl Maita always reminds me of my appointment, when I arrive someone is there quickly to help me. the staff is always helpful. They are always done quickly. More

by VITCOVWHITE Verified Customer Verified Customer

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Working for you As most people understand keeping a budget and finding the most effective cost way to travel to work is part of it. I’ve been wanting a Toyota for a w As most people understand keeping a budget and finding the most effective cost way to travel to work is part of it. I’ve been wanting a Toyota for a while because of the history of reliability with the cars. Coming to the dealership I knew what I wanted and what I can afford. They truly worked for me to help me find what I need and could afford. The staff was very professional and I felt that they cared and were honest which is very important to me. If I buy another Toyota I’ll be going to Maita! More

by CABREGMAN1 Verified Customer Verified Customer

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