Colin Lord | Page 3

I really like my dealership, the waiting room is clean with friendly people that work there. However, I had to get my final oil consumption test done. They said that the problem was fixed and I didn't nee with friendly people that work there. However, I had to get my final oil consumption test done. They said that the problem was fixed and I didn't need a new engine. Thank goodness I purchased extended warranty because, I know there will be problems later on with this car. ( 2015 Sonata Hyundai Sport). More

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Great price for the car. I have bought three cars from here . Great service Department. I have been going to this dealership for almost 10 years now. here . Great service Department. I have been going to this dealership for almost 10 years now. More

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Stefano always takes excellent care of me. I was joking about also washing and waxing my car while they had it. He ran it through the automatic car wash before I left. Thank you Stefano! about also washing and waxing my car while they had it. He ran it through the automatic car wash before I left. Thank you Stefano! More

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Colin Ford is a very descent and collaborative guy and also Karin Elsayed is very helpful and willing to go out of his way to please his clients also Karin Elsayed is very helpful and willing to go out of his way to please his clients More

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A+ Service department. Advisor Stefano updated me in a timely manner. Friendly staff and my service was completed quickly. Thank you Rick Case Hyundai in Plantation! timely manner. Friendly staff and my service was completed quickly. Thank you Rick Case Hyundai in Plantation! More

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Painless service from beginning to end. Eat a banana and a bagel while you wait for your car to be ready... drink some coffee too. a bagel while you wait for your car to be ready... drink some coffee too. More

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Midgie and Collin have fixed my views of Rick Case! For the best, new advisor was great too. Jose made it go smoothly and painlessly. the best, new advisor was great too. Jose made it go smoothly and painlessly. More

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Sales dept. was great! Third car I purchased From Marty I. Always works with me... He knows just what I want in a car. Got a very good deal!! I. Always works with me... He knows just what I want in a car. Got a very good deal!! More

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All concerns were addressed and resolved in a timely fashion. The car is driving well and I am happy with the work done in my car. fashion. The car is driving well and I am happy with the work done in my car. More

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I just had the most memorable, meaning AWFUL, service experience. I got to the dealership at 7:30 AM to have my window fixed under warranty. This should have been a 90 minute in & out sort of thing. B experience. I got to the dealership at 7:30 AM to have my window fixed under warranty. This should have been a 90 minute in & out sort of thing. But a common faulty part, a window regulator, was not in stock. The service rep (Ernest Bynes) didn't tell me this until I was already sitting there waiting for 2 hours. Then after waiting another hour I asked about my car. He disappears for 20 minutes then says "oh, there was some mix up with the part order. All taken care of. Your car will be done in 30 minutes.". I was furious. I spoke to the service manager (Colin Lord) who simple told me what I know: they screwed up. I was very happy to leave the place at noon, some FOUR AND A HALF HOURS after arriving. When it comes time for my next car purchase I won't be looking at Rick Case Hyundai. Neither should you. Oh, and get this. They have a sign there that says: "Treating Every Customer As We Would Our Best Friend" Well obviously these guys have no friends. More

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