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Colin Lord
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Colin Lord | Page 4
Service Director
Rick Case Hyundai Plantation
925 N State Road 7
Fort Lauderdale, FL 33317
70 Reviews
Dealership Experience
10 yrs, 11 mos
Industry Experience
43 yrs, 3 mos
Specialties & Trainings
MECHANICAL ENGINEERING
70 Reviews
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70 Reviews of Colin Lord
September 08, 2020
I just had the most memorable, meaning AWFUL, service experience. I got to the dealership at 7:30 AM to have my window fixed under warranty. This should have been a 90 minute in & out sort of thing. B experience. I got to the dealership at 7:30 AM to have my window fixed under warranty. This should have been a 90 minute in & out sort of thing. But a common faulty part, a window regulator, was not in stock. The service rep (Ernest Bynes) didn't tell me this until I was already sitting there waiting for 2 hours. Then after waiting another hour I asked about my car. He disappears for 20 minutes then says "oh, there was some mix up with the part order. All taken care of. Your car will be done in 30 minutes.". I was furious. I spoke to the service manager (Colin Lord) who simple told me what I know: they screwed up. I was very happy to leave the place at noon, some FOUR AND A HALF HOURS after arriving. When it comes time for my next car purchase I won't be looking at Rick Case Hyundai. Neither should you. Oh, and get this. They have a sign there that says: "Treating Every Customer As We Would Our Best Friend" Well obviously these guys have no friends. More
by Lazza
Other Employees Tagged: Ernest Bynes , Ernest Bynes
Helpful 
August 02, 2020
i start workin with this deeler in 2010 to now and I'm more than a customer there that's why continue with them thss as mis more than a customer there that's why continue with them thss as mis More
by hepoca
Other Employees Tagged: Fares Abualown, Alex Pichardo, Luis Giraldo, Stefano Vigil, Tom Owen, Omar Hajira , Horacio "Eddie" Andrade, Midgi Kasten, Johnathon Rosario
March 13, 2020
After needing a new engine at 102,000 miles, this dealership added a new engine and a free rent-a-car while waiting for the new engine to be replaced. The 200,000 mile warranty is real... amazing!!! dealership added a new engine and a free rent-a-car while waiting for the new engine to be replaced. The 200,000 mile warranty is real... amazing!!! Service dept. and Tom Owen are exceptional. 5 star!! More
by Psu68
Other Employees Tagged: Tom Owen , Midgi Kasten
February 24, 2020
I was shocked to see my invoice had my tire was replaced due to a nail wasn’t what I was told there was no nail they gave me a bs story due to a nail wasn’t what I was told there was no nail they gave me a bs story More
by Mccen56
Other Employees Tagged: Kiel Ramoutar , Midgi Kasten
February 07, 2020
Thank you for a job well done, there was a miscommunication error that was resolved very quickly and easily. I will be back for all my service needs. miscommunication error that was resolved very quickly and easily. I will be back for all my service needs. More
by Josh
Other Employees Tagged: Kareem
October 31, 2019
Came in for an appointment at 9:45 am for a vibration in my tires. The car only has 12,800 miles on it. After one and a half hours they came to tell me that I required 2 brand new tires. When I questioned w my tires. The car only has 12,800 miles on it. After one and a half hours they came to tell me that I required 2 brand new tires. When I questioned why, they came back another hour later to tell me that the tires were defensive. Before they would put on new tires they had to contact the manufacturer. Now I’m told that the manufacturer is only offering $30 off the cost (30,000 miles tires). We are still here and it has been almost 5 hours! They were more than happy to charge me full price or to take me home after I waited 4 hours! Worst service ever! More
by Pam
October 08, 2019
Extremely professional, efficient, and knowledgeable team. It was a pleasure doing business with them. Highly recommend Fares, Colin, and Omari for all your vehicle needs. team. It was a pleasure doing business with them. Highly recommend Fares, Colin, and Omari for all your vehicle needs. More
by FinsnKnightsfan
Other Employees Tagged: Fares Abualown, Omari Samuel
October 08, 2019
I recommend Rick Case Hyundai Plantation. My service advisor Stefano is always courteous and helpful with all of my needs. A few times I had to see the service manager, Colin, about some other issues. advisor Stefano is always courteous and helpful with all of my needs. A few times I had to see the service manager, Colin, about some other issues. Colin is also a pleasure to work with. They were able to resolve all of my needs in a timely manner. More
by Suzanna E
Other Employees Tagged: Stefano Vigil
September 21, 2019
100% satisfied! I bought my car here in 2010 brand new and have only used this dealership for all my car services and repairs. Ernest is amazing and has been my go to I bought my car here in 2010 brand new and have only used this dealership for all my car services and repairs. Ernest is amazing and has been my go to guy from day one! Colin is fantastic and Tom helped me today to get my problem resolved since Ernest was not there today. I’m 100% satisfied every time!! More
by Suzanne
Other Employees Tagged: Ernest Bynes, Tom Owen
July 13, 2019
Quick I came in for an oil change very late in the day and my car was ready in less than an hour which I was very impressed I came in for an oil change very late in the day and my car was ready in less than an hour which I was very impressed More
by Maxi777
Other Employees Tagged: Ernest Bynes, Stefano Vigil , Malik Saleh
