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Colin Lord
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Colin Lord | Page 6
Service Director
Rick Case Hyundai Plantation
925 N State Road 7
Fort Lauderdale, FL 33317
69 Reviews
Dealership Experience
10 yrs, 10 mos
Industry Experience
43 yrs, 2 mos
Specialties & Trainings
MECHANICAL ENGINEERING
69 Reviews
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69 Reviews of Colin Lord
June 22, 2017
4th Sonata purchase Great job by the sales and service team to keep the customer happy and satisfied. Colin knows the service trade in and out and the last man to keep s Great job by the sales and service team to keep the customer happy and satisfied. Colin knows the service trade in and out and the last man to keep standing for the customer and ensure the car works to perfection and customer asks. SAM More
by Sam
Verified CustomerOther Employees Tagged: Tony King
Helpful 
February 09, 2017
A disappointment to say the least After taking my car in on 3 different occasions for check engine light, leaving my car there all day, and paying over $750, then having the check engi After taking my car in on 3 different occasions for check engine light, leaving my car there all day, and paying over $750, then having the check engine light turn on the very next day each time...It's safe to say these guys are the worst! I am extremely unsatisfied with the work done here. I will contact Hyundai to let them know about this terrible experience. These service members are incompetent, do not know how to take care of a customer, and worse of all, they lie right to your face. Colin, the service manager, is rude and does not know how to get things done. These guys are scammers! I won't go back here again. Be warned!! More
by Hyundai2011
Other Employees Tagged: Manny Perdomo
September 24, 2016
Satisfied Customer I don't often write letters like this but my recent experience with your service department was handled with standout service that I felt you should I don't often write letters like this but my recent experience with your service department was handled with standout service that I felt you should know about it. I'm a preschool teacher and that in its self can be at times stressful. But having a dealership that I can trust gives a welcome sense of security in todays world. I want to thank you for corresponding with me personally, when I received the message you left me felt instantly relieved. I bought my new Hyundai for safety and reliability. I feel confident leaving my car in and under your care and will continue to do so in the future. Know that I have great respect for the maintenance department of Rick Case Hyundai. Again, thank you for the excellent service I received this week. Sinclerely, Amy L. Auerbach More
by ALA
Other Employees Tagged: Ernest Bynes
August 15, 2016
Satisfied with my experience at Rick Case Have been a custermore of Rick Case since 2009 and have been sadisfied with the cars i have bought there. One thing Hyundai can do is come up with a s Have been a custermore of Rick Case since 2009 and have been sadisfied with the cars i have bought there. One thing Hyundai can do is come up with a static test for there cars with Radar to check for proper operation. More
by awalter3828
Other Employees Tagged: Donnie Barnes, Donovan Jaehrling
August 13, 2016
My experience was basically good. My salesman Omari Samuel was great. He went out of his way to explain everything to me. Omari told me to call him anytime I had a was basically good. My salesman Omari Samuel was great. He went out of his way to explain everything to me. Omari told me to call him anytime I had a question about the extensive features of my Sonata. When I returned after the sale he was right there to address my concerns. He made my purchase a great experience. More
by dlgbur
Other Employees Tagged: Fares Abualown, Kiel Ramoutar, Omari Samuel , Malik Saleh, Leroy Larson
August 04, 2016
Great expierence Amazing customer service from a great salesman. He answered all of my questions and needs. I would definitely return to this dealership in the future. Amazing customer service from a great salesman. He answered all of my questions and needs. I would definitely return to this dealership in the future. More
by bcharl172
Other Employees Tagged: Jean Jacques
June 16, 2016
Worst service from Management ever! Mr.Lord is arrogant, unprofessional, and short tempered. My car was damaged in car wash and he refused to fix it. He got upset and stormed off throwin Mr.Lord is arrogant, unprofessional, and short tempered. My car was damaged in car wash and he refused to fix it. He got upset and stormed off throwing his hands up in the air in front of employees and customers. I have been visiting this facility for 12 YEARS and now I have to drive farther to have service because I don't want to go back there. The encounter with him was so unpleasant. I have worked in customer service for 12 YEARS and have been apart of training and management teams and this guy needs a tune up! More
by blackjblue12
May 07, 2016
New 2017 Santa Fe Sport Happy with my vehicle that me and my wife purchased. We are also happy with the service and all of the employees at Rick Case Hyundai. We will contin Happy with my vehicle that me and my wife purchased. We are also happy with the service and all of the employees at Rick Case Hyundai. We will continue to purchase our future cars at this location. More
by renericardo64
Other Employees Tagged: Luis Giraldo, Donovan Jaehrling , Samantha Medusa
March 02, 2016
Service your Hyundai elsewhere. I called and made an appointment. I was told I wold be out within an hour. I arrived fifteen minutes early and was informed they needed about two and I called and made an appointment. I was told I wold be out within an hour. I arrived fifteen minutes early and was informed they needed about two and a half hours. I tracked down the person that scheduled my appointment and was told that is what they are told to tell the customer, check again with my service writer. My service writer said the person making appointments never should have told me one hour. Being at the dealership already, I decided to wait. While walking the dealers lot, I noticed numerous loaner vehicles. It would have been nice if one was offered to me. When my car was finished, it took quite a while to get the paperwork processed. Finally the service writer was twenty feet, yes...20 feet, from me and the cashier with my finished paperwork but he had to stop to start talking with someone else. The cashier waited with me and the cashier finally walked over to retrieve the paperwork so I could leave. I never received a customer service report to fill out. I requested it numerous times and left phone messages with the service manager but never got a return call. More
by singleagain
Other Employees Tagged: David Borysowski
December 09, 2015
Excellent service I have been to many dealerships but Rick Case Hyundai in Ft Lauderdale is the best. Reliable fast service. They truly made me feel like family. I have been to many dealerships but Rick Case Hyundai in Ft Lauderdale is the best. Reliable fast service. They truly made me feel like family. More
by rquiles41
