Colin Lord | Page 5

4hrs and service was incomplete Arrived on time for my scheduled appt made the previous day at 1145am. Good. Bad oil change and battery replacement was needed oil change started 25 m Arrived on time for my scheduled appt made the previous day at 1145am. Good. Bad oil change and battery replacement was needed oil change started 25 min later rep informed of possible induction cleaning and cabin filter and another item I declined then didn't here anything again until 1:30. Then said having trouble getting authorization for third party warranty of battery. Which was purchased through this dealer. Finally was told at 245 company responded to authorization new battery minus labor. Had to pay out of pocket for install of battery. Paid. Then wanted to check everything because of past service issues of incompletion. Spoke with service manager and windshield fluid and radiator was topped off after I said something. After 25 min later the car was completed. 4hr to do these easy service functions ridiculous. Paul Goodwin More

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Rick case is the best. There is no other. Excellent. Rick Case is the best. I have been with Rick case since 2010, and I will never leave. I recommend them to ALL my friends and family. I eve Excellent. Rick Case is the best. I have been with Rick case since 2010, and I will never leave. I recommend them to ALL my friends and family. I even buy a car from Rick case fir my son, and 3 of my coworkers who I recommend. Service satisfaction is always guaranteed. Staff is professional, polite and courteous. Patricea Blair. More

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Excellent service Ernest is such a good service person understanding and go the extreme mile. Plus they provide complimentary breakfast great service would recommend be Ernest is such a good service person understanding and go the extreme mile. Plus they provide complimentary breakfast great service would recommend being going here for 3 years and it’s always pleasant visit. More

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Service manager colin lord is not professional Dont come here the service manager colin lord is unprofessional doesnt return phone calls,because hes not in a good mood 365 days out of the year.whe Dont come here the service manager colin lord is unprofessional doesnt return phone calls,because hes not in a good mood 365 days out of the year.when you call there all get is voicemail to voicemail. More

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service great help and very interactive towards the customer. Had som more issues than planned but it worked out fine and took care of it with no issues great help and very interactive towards the customer. Had som more issues than planned but it worked out fine and took care of it with no issues More

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Courteous and helpful Colin, Service Manager was very helpful and understanding resolving a concern..I have dealt with him on another occasion and he took time out to addre Colin, Service Manager was very helpful and understanding resolving a concern..I have dealt with him on another occasion and he took time out to address my concerns.. More

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Excellent Customer Service My Service Advisor, Tom Owen, is the reason why I keep coming back to the dealer to service my $35,000 car. I really appreciate his attention to detai My Service Advisor, Tom Owen, is the reason why I keep coming back to the dealer to service my $35,000 car. I really appreciate his attention to detail and my needs, as a paying customer. More

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Vaar Brewster-a real pro!! Dealing with my leasing of (2) G 80s on 11/30/18 with Vaar Brewster was wonderful !!! Vaar is completely knowledgeable, and he made the process of ge Dealing with my leasing of (2) G 80s on 11/30/18 with Vaar Brewster was wonderful !!! Vaar is completely knowledgeable, and he made the process of getting (2) cars in one day a complete pleasure. He is very professional, extremely intelligent, and a total pleasure to deal with! I am totally sold on Genesis and in particular Rick Case Genesis !!! More

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Service Great service from the service manager and the sales guy think his name is Jose. Took care of my battery and I was ready in lesss than an hour Great service from the service manager and the sales guy think his name is Jose. Took care of my battery and I was ready in lesss than an hour More

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Service Dept. needs HELP in customer service!! Service department needs help! Customers are not priority, its what's in for themselves. I walked in to the service dept. office, not one customer the Service department needs help! Customers are not priority, its what's in for themselves. I walked in to the service dept. office, not one customer there nor in the showroom, cannot say employees are busy, Tom a service advisor was sitting on his desk, I walked up to his desk as he was writing notes with his head downward, this person did not even look up to acknowledge me and I know he heard me coming in from the door entering the office. I stood by him, 20 seconds went by, he did not even attempt to look up just to see who walked in. Another service advisor sitting behind him just starring at me, even that person did not even acknowledged me. I walked out and proceeded to the cashier desk hopefully my car keys and paperwork was there and ready to sign out, it was. WOW, no customer service. On another hand, these people DO NOT call you call you back when you leave a message! I wish they would answer the phone to begin with just to avoid leaving a message because you will not get a return call for sure. This dealership will never get my business on my next new car purchase. Collin Lord (service manager), you need to step it up and put some heat on your service employees, customer service should be a priority! More

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