Colin Simmons | Page 126

Always speedy and excellent service. Purchased my 2006 car from you and inspection was impeccable Purchased my 2006 car from you and inspection was impeccable More

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Even though I didn't have an appointment, Family Hyundai was quick to tell me to come in to see what was wrong with my car. They were able to order the parts needed and it came in the next day! The wait was was quick to tell me to come in to see what was wrong with my car. They were able to order the parts needed and it came in the next day! The wait wasn't too long and everything was covered under the warranty. More

by Chanel Verified Customer Verified Customer

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Despite their advertising of providing "Expert Service," Family Hyundai is not skilled in diagnosing and repairing Hybrid Electric Vehicles under Warranty. In their inability to diagnose the issue, they ca Family Hyundai is not skilled in diagnosing and repairing Hybrid Electric Vehicles under Warranty. In their inability to diagnose the issue, they cause a vehicle owner undue delay in correcting the problem. In my case, I did not have my vehicle (a 2019 Ionic Blue Hybrid) for FOUR MONTHS. After being strung along for weeks waiting for parts, the repair would not correct the problem and then they would move on to another "guess" that required additional parts with long lead times. Two months in, they called to tell me that the vehicle was repaired, but several "EV Warning - Turn off engine" lights came on immediately. After 3 hours of waiting for them to hook it up to an OBDC computer, I asked how they thought the car was repaired. They did not have an answer. There were 4 separate diagnoses made before they called in a Field Technician to troubleshoot it in month 3.5. The other issue is that Hyundai US does not have any transmission replacement parts within the United States - not great during issues with a supply chain. My experience with Tom Salin was frustrating. He was quick to blame corporate for the issues, and was minimally attentive in providing me with updates and coordinating extensions with their rental car companies. Tom, I get you are busy, but you could have done better in your level of customer service. We wrote a letter to the General Manager, Graham Watson, and that letter unsurprisingly went unaddressed. Corporate Customer Service is just as bad in their response. I've had to initiate these conversations every single step of the way with this organization. Frankly, this should be an embarrassment to all those within the company (both Dealer and Corporate) who think that they maintain high levels of customer service. It wasn't even passable for the bare minimum. Tom understood that I was reasonable and patient throughout the whole experience. However, I do not appreciate the lack of communication experienced every level. We are glad to be done with this ordeal and we hope to not have any further issues, but we will give pause before we purchase another Hyundai in the future and firmly cannot endorse Family Hyundai as a capable Service Department for the Electric Vehicles they sell. More

by jcullen714 Verified Customer Verified Customer

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I love there service writers . I always try and go to Collin he is personable and just awesome. There service department is good too I always try and go to Collin he is personable and just awesome. There service department is good too More

by wildfive05 Verified Customer Verified Customer

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My car has been at the dealership waiting to be serviced for 3 months due to a back order part. It took them a week to even get to turn on my car and another week to tell me what’s wrong with it. After cons for 3 months due to a back order part. It took them a week to even get to turn on my car and another week to tell me what’s wrong with it. After constantly calling them for an update I finally got my car back after over 3 months just for my check engine light to turn on in less than an hour after getting my car back. It’s ridiculous my car wasn’t fully fixed after all that time it has been sitting there. I even told them the radiator wasn’t the initial reason my car was brought in. I feel like the dealership scammed me from the beginning since I’ve been having troubles with the car since I bought it. Extremely disappointing & I do not want to buy a car from them again let alone another Hyundai if this is what I can expect from them. More

by BANUELOSSANAHI13 Verified Customer Verified Customer

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They were very professional when it came to what I needed done to my vehicle I would recommend them for your next car service or just buying a car period done to my vehicle I would recommend them for your next car service or just buying a car period More

by norrisrosalind181 Verified Customer Verified Customer

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Did a great job and happy with the service staffs is very nice and I am happy. nice and I am happy. More

by NANCYSMITH.2059 Verified Customer Verified Customer

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Colin was absolutely wonderful. He delivered what was promised and we discussed my next visit He delivered what was promised and we discussed my next visit More

by vasi.drikoss Verified Customer Verified Customer

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I've always been treated with respect at the dealership Wait times have never been excessive ,waiting room always nice and clean 👌 Wait times have never been excessive ,waiting room always nice and clean 👌 More

by bjtmamamama Verified Customer Verified Customer

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I had service performed At Family Hyundai. It was for an oil change. Colin was the service advisor. He was friendly, prompt and efficient. The service was completed to my satisfaction in under It was for an oil change. Colin was the service advisor. He was friendly, prompt and efficient. The service was completed to my satisfaction in under the estimated time. More

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