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Colleen Hickey
Colleen Hickey, Service Concierge/Loaner Car Agent, Premier Subaru
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Colleen Hickey

Service Concierge/Loaner Car Agent

Premier Subaru

150 North Main Street (Rt.1)
Branford, CT 06405

Contact Me

Colleen, a lifelong resident of Guilford, went to Aurora University in Chicago with a major in Political Science and double minor in English and International Studies. She feels this definitely helps her interacting with customers. She loves to travel and experience new adventures. When she's not at work, chances are you'll see her at a concert. She is also a huge Chicago Blackhawks and FC Barcelona Fan!

Dealership Experience

1 yr, 3 mos

Industry Experience

2 yrs, 11 mos

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2 Reviews of Colleen Hickey

August 22, 2018

Dealership Rating
Employee Rating
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees

"EXTRA MILES"

- KITTY

I BROUGHT MY FORESTER IN FOR SERVICE ON 8/20/18 FOR OIL CHANGE AND A/C NOT WORKING, THEY FIXED THE A/C LEAK BUT NOW ON A SEMI COOL DAY IT ONLY GOES DOWN TO 57 DEGREES BEFORE IT WENT TO 48 ON A VERY HOT DAY....OIL CHANGE WENT WELL...I PICKED UP THE CAR AND NOTICE IT HAD 10.5 MORE MILES ON IT, DO THEY REALLY HAVE TO TEST DRIVE THE CAR AFTER AN OIL CHANGE OR TO FIX THE A/C?...THERE IS ABSOLUTELY NO REASON FOR A 10 MILE TEST DRIVE....

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Overall Experience
Recommend Dealer
No
Aug 22, 2018

Premier Subaru responded

We are happy to look at your Forester A/C again to ensure that it is working correctly. One of the reasons we do test drive the vehicles is to (a) properly diagnose the problem and (b) once repaired, so that we can do a "quality control" ride to ensure that it is operating. Sometimes, it does take some miles in order to attempt to duplicate a problem or, identify if it is working or not. We do need to experience actual driving conditions in order to ensure that the vehicles are operating to factory specifications and, that would include an air conditioning repair. We are happy to review these results with you as, we can also show you the air flow temperature meters that we use to ensure that the air temperature is that specified by the factory.

August 18, 2018

Dealership Rating

"New car purchase"

- Victoria

Knowledgeable and friendly staff. Kevon Morin was very helpfull in helping me choose my new car. Paola Vilches explained the car function’s in my native language Spanish and that makes a huge difference in the way I understand the car’s function. She is also very patience 👏🏼

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Recommend Dealer
Yes

Other Employees Tagged: Johnny Rodriguez, Kevon Morin, Paola Vilches , Business manager, Rodney, is great.

Aug 18, 2018

Premier Subaru responded

Thank you for the great rating Victoria ! We are so pleased your experience was a positive one. We will be sure to pass your comments along. Congratulations on your new car! And welcome to the Premier Family !

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