Collette Marceau | Page 30

Phenomenal service Phenomenal: that is the only word that aptly describes the service which Rob gave me at North End Mazda. When my engine blew up, I heard through the g Phenomenal: that is the only word that aptly describes the service which Rob gave me at North End Mazda. When my engine blew up, I heard through the grape vine that North End Mazda is not only willing to work on speeds, but they work with customers to meet their needs. That should be pretty common sense right? A dealership should care most about its customers, contrarily it’s typically all about the money. Rob, the service manager, came up and met me personally. I explained to him my situation, that I had blown up my engine and I have an extended warranty. He jumped into action giving me a loaner and saying that he will personally handle all the communication with the extended warranty company, which again, should be common sense but is rare to see. He then led me to Collette who was the kindest and easiest going service advisor I've had the pleasure to talk to. Not only was their work exceptional, they went the extra mile to contact me every step of the way, send video diagnoses and update pictures and videos. I highly recommend coming here for any and all things car! They go to any end to ensure customer satisfaction, and it’s refreshing to get that from a dealership. More

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Fantastic service The service department at North End Mazda is always on point. Every time I call to make an appointment I’m treated with courtesy, and when I show up t The service department at North End Mazda is always on point. Every time I call to make an appointment I’m treated with courtesy, and when I show up to drop my car off I’m greeted with friendly faces and transparency. I don’t even drive a Mazda anymore and I still have all of my work done here! North End is really putting an end to the “Stealership” cliche. More

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Awesome Dealership Recently my car needed work and the service department worked with us to make sure it was a combination of weekday worked and what we could do. Excell Recently my car needed work and the service department worked with us to make sure it was a combination of weekday worked and what we could do. Excellent customer service and workmanship. From a new car purchase, to service calls, to snow tire recommendations, North End Mazda is the place to go. We keep coming back! More

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Always fair and friendly On our second Mazda 3 (238000 miles on 1st). We have 13000 on the new one - love the car and service is always fast and reasonable. Solid WiFi so I c On our second Mazda 3 (238000 miles on 1st). We have 13000 on the new one - love the car and service is always fast and reasonable. Solid WiFi so I can work while I wait. More

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New Customer Very friendly & welcoming...first time customer. Service completed before the estimated time line with a phone call to advise auto was ready earlier. Very friendly & welcoming...first time customer. Service completed before the estimated time line with a phone call to advise auto was ready earlier. Very satisfied with overall service. More

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Great Experience!! My sons have both purchased vehicles from this dealership and both service their vehicles here. I heard good things so I brought my daughters car to R My sons have both purchased vehicles from this dealership and both service their vehicles here. I heard good things so I brought my daughters car to Rob because she was involved in an accident. Rob and Collette have gone above and beyond to help us out!! It has been such a long process with the insurance company and most of the other service departments would probably want nothing to do with any of it. Rob has taken care of us and dealt with the insurance company to finally get everything resolved! I couldn't have asked more from him and the rest of the staff, they were extremely professional and friendly through out the whole process. I highly recommend them and we will certainly be bringing our vehicles back to him. More

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Services for tires and brakes I had my tires and brakes done. Very satisfied with the service department. Would recommend them highly. They obviously know their jobs are and extrem I had my tires and brakes done. Very satisfied with the service department. Would recommend them highly. They obviously know their jobs are and extremely dedicated, friendly and focused on their customers. Appreciated the extras. (ex: wash and vacuuming) Thank you North End Mazda team. Great job. More

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Very pleased! It’s been several years since I bought and serviced my Mazda. I was pleasantly surprised with their excellent services. Staff has been very kind and h It’s been several years since I bought and serviced my Mazda. I was pleasantly surprised with their excellent services. Staff has been very kind and helpful. I highly recommend this dealer to anyone. More

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Always Great Service The North End Mazda Service Team make all aspects of a service visit very simple. From scheduling, to reminders, to updates during the service visit, The North End Mazda Service Team make all aspects of a service visit very simple. From scheduling, to reminders, to updates during the service visit, they exhibit efficiency, knowledge and professionalism. More

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Best service center EVER! Brought my CX9 here for service - they did a great job and you know how you often feel ripped off at dealerships??? I actually did not feel that way a Brought my CX9 here for service - they did a great job and you know how you often feel ripped off at dealerships??? I actually did not feel that way at this one. They even washed and vacuumed my car and gave me a loaner while they had my car. We will be going there for our next Mazda. More

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