Collin Bourque | Page 2

The staff at Executive Volkswagen are great. They set up my appointment at my convenience. I was greeted and helped when I entered. I needed more work than I expected. Skip made sure it was conv They set up my appointment at my convenience. I was greeted and helped when I entered. I needed more work than I expected. Skip made sure it was convenient for me to get it done in this visit. I received a video of the work being done on my vehicle. The waiting area is clean and comfortable. The work was completed in a timely manner. I am very happy with my visit to Executive Volkswagen. More

by BENNETTVIVIAN Verified Customer Verified Customer

Report | Print

Easy appointment online. Clean dealership. Quick in and out. Friendly professional staff. Great video by service technician! Clean dealership. Quick in and out. Friendly professional staff. Great video by service technician! More

by KCROOG Verified Customer Verified Customer

Report | Print

Everyone is very friendly and kind here Yes Yes ? ? Okay ?? ?? ?? ?? ? Okay ?? ?? ?? ?? More

by dpreli Verified Customer Verified Customer

Report | Print

Very rude & unaccommodating Very rude & unaccommodating. I was told after my inspection I can return vehicle at any time. I called to let VW know when I was returning vehicle & was told there was no room du I was told after my inspection I can return vehicle at any time. I called to let VW know when I was returning vehicle & was told there was no room due snow & I would receive a call back, which I never got after 1 week. When I brought it in was still told no room when there was clearly empty spaces. Was told this is not the dealerships problem More

by Tina Verified Customer Verified Customer

Report | Print

It was easy to get an appointment. The staff is always very helpful and kind. They understand we are busy and they do their best to get things done quickly without sacrificing quality. The staff is always very helpful and kind. They understand we are busy and they do their best to get things done quickly without sacrificing quality. More

by ballard.kimberly Verified Customer Verified Customer

Report | Print

Everyone always goes above and beyond for an exceptional experience! Everyone always goes above and beyond for an exceptional experience! This is the best dealership around. experience! Everyone always goes above and beyond for an exceptional experience! This is the best dealership around. More

by RELL16735 Verified Customer Verified Customer

Report | Print

Excellent service. I appreciated the honest assessment during my service appointment. Collin took great care to explain an issue and explained next steps clearly. I w I appreciated the honest assessment during my service appointment. Collin took great care to explain an issue and explained next steps clearly. I was pleased with speed which was taken to complete my 20k service and the additional brake service. Thank you. More

by PLEIONE70 Verified Customer Verified Customer

Report | Print

Excellent service every time. I can’t say enough about the courtesy I receive from the service department, especially Skip. I hope the owners of the dealership realize what a dedi I can’t say enough about the courtesy I receive from the service department, especially Skip. I hope the owners of the dealership realize what a dedicated employee Skip is. Always ready to go above and beyond to help with every question I have. I will always remain a dedicated customer at Executive Volkswagen. More

by LINDADEROSA Verified Customer Verified Customer

Report | Print

Executive Volkswagen was very accommodating to my appointment needs my car looked spectacular when I got it back! appointment needs my car looked spectacular when I got it back! More

by RENERUGGIERO55 Verified Customer Verified Customer

Report | Print

Continuous issues with my CERTIFIED PREOWNED vehicle. Already had to bring it in twice for repairs; they tried to blame a PIECE OF POPCORN for somehow breaking the vent clip off underneath the seat. Popc Already had to bring it in twice for repairs; they tried to blame a PIECE OF POPCORN for somehow breaking the vent clip off underneath the seat. Popcorn that wasn’t there when the issue first started, and when it was diagnosed by the dealer the first time. Yet. When I brought in for the repair a week later, they now tried to blame a couple kernels of popcorn my daughter had spilled 2 days prior. Guess she time traveled back in time. And the popcorn somehow has enough force to break off a clip….. Now having SIGNIFICANT GPS issues. Made an appt for 1.5 weeks after it started (which was the same day the returned the car to me after the vent clip repair…. Maybe the timing is just a coincidence) and dynamic signs issues. Was told it would need a day. My ride wasn’t able to pick me up, and I have a CHILD. Oh, and this is a car I pay for…. When I called to ask about a loaner, I’m told there’s a “months long” waiting list…. Odd, since I just got a loaner without issue 2 weeks ago. Apparently I should just keep driving a car with significant location issues, or just walk from Seymour to north haven daily to bring my daughter to school, or pay for Uber/lyfts. All while still paying for the car I bought as a CERTIFIED PRE OWNED. The dynamic signs issue beeps and dings constantly. Extremely distracting and dangerous while driving. And no way to turn it off. The service manager? Great question. Completely inaccessible; never there to speak to in person or on the phone. What. A. Mess. More

by Wilbs137 Verified Customer Verified Customer

Report | Print