Colt Emich

This is the best dealership in Colorado! The people are friendly, the service and sales departments are great and the collision center is easy to work with. Highly recommend The people are friendly, the service and sales departments are great and the collision center is easy to work with. Highly recommend More

by mantis152 Verified Customer Verified Customer

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This place is a disgrace! ! Their so called mechanics have as much knowledge as a 5 year old knows about fixing them! My car ended up in worse condition after taking it in to g ! Their so called mechanics have as much knowledge as a 5 year old knows about fixing them! My car ended up in worse condition after taking it in to get serviced. I took my car there for them to diagnose a noise and a thump I noticed. When i got my car back my a/c wasn't functioning as it was prior to me dropping my car off which it ran perfectly.. I immediately let them know and told them i understand accidents happen, I just wanted my a/c fixed, they said they weren't near any a/c components when they were looking at the suspension, which shows their ignorance because there are a lot of a/c parts around the suspenion. They checked for leaks-no leaks they said it needed a compressor even though i just had a new one installed 5 months prior. They put in a new compressor and called me said a/c was blowing freezing air. I picked up my car and noticed the problem wasn't fixed. Took car in 13x in 7 months for not one issue to be resolved. The last visit i dropped of my car for the a/c that still wasn't fixed, and they wouldn't respond to my attempts to reach out for an update on my car, at closing i took an uber up there and they said a sensor was replaced and a/c was functioning as it should, i even said, "so my a/c is finally actually working?" and he said yes. I questioned about the sensor because I had been told by them that the sensor was no longer produced and they were unable to locate one, which had me concerned because a visit prior, i was standing in line waiting to speak with the advisor, Jennifer, and she was speaking to a customer in front of me and she told the customer, "yea we just took the part out of someone else's car and put it in your car since that customer wont be back for a couple of days to pick up their car". So I can guarantee that the sensor they put in my car came out of someone else's car, so if they say your car is missing a part, most likely they put it in someone else's car and they will tell you that a rock knocked it off. When i went to leave on the last visit, i started my car and noticed my a/c wasn't functioning at all. I went back in and told them I was upset because i was lied to. And when I said the employee was lying and that wasn't right, they got offended and told me to take my car else where to get it fixed, what else would it be called, the employee lied and said my a/c was fixed and it wasn't so HE LIED!! I took my car to Midas and they said there was no freon in my a/c, so emich removed all the freon from my a/c and i had to pay out-of-pocket $400 to get freon so my a/c would still only work half the time. I went back to NO KNOWLEDGE EMICH and told them i wanted reimbursed back the 400 because they stole the freon from my car. They tried to lie and say it was a miscommunication and that my a/c had a leak, (which they had checked for a leak 2x prior and there was no leak) I told them there was no miscommunication because when i picked up my car they did NOT say, "your a/c has a leak and a/c isn't functioning at all now," but WHAT WAS SAID WAS, "the ambient sensor was replaced and your a/c is functioning as it should. These people are a bunch of lying thieves who will deceive people they lack integrity and have incompetent mechanics, if that's what you want to call them. I took my car to another service center and they were able to tell me what the noise was within 30 minutes that NO KNOWLEDGE EMICH couldn't do in 7 months. And i am 99% positive that when they supposedly replaced my a/c compressor 2x and it still ran the same that they installed a faulty compressor and didn't replace it the 2nd time and just said they did or they installed ANOTHER faulty compressor the 2nd time as well. I would keep your car as far away as possible from these incompetent morons unless you want your car back in worse condition with missing parts, scratches all over your vehicle and something broken More

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Excellent service on the purchase . Phillip and Chris were great to work with as was Ryan. Phillip and Chris were great to work with as was Ryan. More

by krickturner Verified Customer Verified Customer

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I have had a real issue with Kia and Emich Kia in general. After constantly getting told different things by different people, I called Emich to speak with Colt. Tom happened to pick up and was rud general. After constantly getting told different things by different people, I called Emich to speak with Colt. Tom happened to pick up and was rude from the jump. He would talk over the top of me and the called me dumb. Then after he hung up on me like the consummate pro he is, my wife called in as well. He was even worse to her which says a lot about his character. Misogyny in 2024 is a great look Tom! I will never buy a Kia again, nor will I ever by anything from Emich. More

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Staff was very friendly, engaging, and helpful in making car buying decisions without undue pressure. car buying decisions without undue pressure. More

by mbk0 Verified Customer Verified Customer

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Buying a new car is always a long process but Sean and the team were very helpful in finding us a new vehicle quickly. the team were very helpful in finding us a new vehicle quickly. More

by klopez13 Verified Customer Verified Customer

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Starting on May 30, we purchased a used 2021 Jeep Wrangler 4xe from Emich Kia. My family and I have purchased around 20 vehicles over the past 25 years, and I would place this experience toward the b Wrangler 4xe from Emich Kia. My family and I have purchased around 20 vehicles over the past 25 years, and I would place this experience toward the bottom when ranking that warm & fuzzy feeling you get. Communication was poor - there have been surprises every step of the way, starting with after we put down the $2,500 deposit when we learned that there was only 1 key fob. I responded with "really?" and I expected them to replace the key fob at their cost. Instead, I get a tersely worded SMS from Ryan the general manager saying "It's a used car and the price is the price we agreed to with the equipment that it has. [Sales rep] never told you that it has 2 keys." I said fair enough and thanked them for being up front about the missing key fob. So then a couple of days later, they FedEx the paperwork with some sort of weekday-only shipping where the packages only move during weekdays. It was nice that they pre-paid for the return FedExing with the same M-F service. So I fill out the paperwork, get some page notarized and mail 2 checks for the remaining balance after the $2,500 deposit. It took about 3 or 4 days after the checks cleared our banks for their finance department to release the vehicle. We were out of town while this happened. I called for the 3rd or so time to check to see when the vehicle would be shipped to us, and I learned a few things, like: 1) the car was shipped earlier that day 2) there's a crack in the front windshield (which Emich Kia said they would pay to replace) and 3) they forgot to put the vehicle charging cable in the car before they hastily shipped it and that they would M-F FedEx it to us. Well then on June 17, we received the car and learned that they did not charge the battery. re-wash the car or fill the gas tank before they shipped it. These are not must-dos, and as the GM would say the price did not include washing, charging or filling the gas tank. Nor does the price we paid cover the missing wheel key. They did do some things right. For example, they originally quoted the cost for shipping from Denver to Houston at $750, but apparently Tom the sales manager got a lower rate of $650, which was the only pleasant surprise. I will say that Duston the sales rep and Tom his sales manager were pleasant to work with despite their lack of attention to detail. The dealership also provided an extensive Carfax report and good details of some pre-sale inspections & repairs they did. So all in all, it feels like the used car team at Emich Kia are disorganized and don't really value the customer experience nearly as much as the 15 or so other dealerships we've purchased vehicles from over the past 3 decades. But it sounds like it's not Tom or Duston's fault that their customers don't get that great feeling when purchasing a pre-owned vehicle from Emich Kia. Rather, it's their management's desire to squeeze every dollar out of every deal is the reason is why customer satisfaction takes a back seat to their bottom line. So again, not a great experience and not as bad as it could have been. That said, I'll make sure to post updates if we find anything else that doesn't meet our expectations, including if they make some attempt to do anything extra not included in the price paid for the vehicle. *these concerns have already been bought to the attention of the dealership, so while the dealership might be "disappointed to hear that my experience was not a positive one," I don't need to reach out and give the dealership another "opportunity to address [my] concerns." I don't need to "reach out to us directly at (303) 757-7751 when [I] have a chance" because I've already done so. More

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Saife won my business because he followed up on my inquiry immediately, responded to all of my questions on time, and was very thorough in guiding me through the purchase process. Who trusts a car sal inquiry immediately, responded to all of my questions on time, and was very thorough in guiding me through the purchase process. Who trusts a car salesman? I do! More

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They did an excellent job overall. Would definitely come back and buy again. Well done Would definitely come back and buy again. Well done More

by Ty Verified Customer Verified Customer

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We were very pleased with James knowledge and professionalism. also, everyone else and sales management, finance and senior management treated us with utmost respect. working with the entire staf professionalism. also, everyone else and sales management, finance and senior management treated us with utmost respect. working with the entire staff at Emich Kia was a very satisfying experience. More

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