Cory Goodman

In general the workers at Capo Volkswagen are decent over all. The last recall I brought It in for I was called and harassed that the loaner needed to be returned immediately even though it took approx 10 da all. The last recall I brought It in for I was called and harassed that the loaner needed to be returned immediately even though it took approx 10 days for the repairs to be completed for some reason and I needed a extra day. I recently took it in to get “another” recall completed and I decided to save myself the harassment and I told them I was going on vacation so they could have the car while I was gone and I would pick it up the day I returned home. No loaner, no uber home, no maintenance on their vehicle, nothing. I should have been the best customer in the world. I received a call about 3 days into my vacation saying the vehicle was done but they knew I would not be picking up till that coming Monday which was fine. On that Monday I received a call reminding me the vehicle had been done since the 30th “like I didn’t know” and that I needed to pick up the vehicle right away. Apparently their scheduling and time is more important than their customers, funny how them getting paid to do the recall was not a issue at all, but me leaving my vehicle there a few extra days so I didn’t need any loaners, ubers, etc. so I wasn’t harassed again was a issue. When I questioned it I was told apparently the Service Manager had requested I be called. Poor choice, poor management! They say one bad customer experience can ruin a company, I would definitely consider that in the future. Worst part to this story is my neighbor across the street who I suggested buying his ID4 from here just had his recalls done a month or two back and his took well over 10 days with frustrations and he had already decided to go to Huntington Beach VW in the future. Unfortunate considering my neighbor and I are both in consideration of buying the ID Buzz. More

by C.CURRIER Verified Customer Verified Customer

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Dishonest service—they will overcharge you into the thousands of dollars for service and parts that aren’t needed. Workmanship is very poor and staff is incompetent. Work is never completed on time and thousands of dollars for service and parts that aren’t needed. Workmanship is very poor and staff is incompetent. Work is never completed on time and is terribly shabby. What was supposed to be fixed isn’t fixed, and they don’t conduct quality control and check their work. For example, my interior headliner had to be removed to do service involving the sunroof, but the headliner wasn’t reattached properly and was covered with dirty fingerprints. Stay away from this place! More

by VW owner Verified Customer Verified Customer

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The ID Buzz is my fourth car I have purchased from this dealership. They treat you like family and are always response to my questions or needs! I love these guys! dealership. They treat you like family and are always response to my questions or needs! I love these guys! More

by PATTIE4 Verified Customer Verified Customer

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Always a dream to work with from the sales staff to the service department. Fred is amazing, jumps through hoops to please. Corey Goodman on top of his game. Owners Miles and Gary have gone out of their wa service department. Fred is amazing, jumps through hoops to please. Corey Goodman on top of his game. Owners Miles and Gary have gone out of their way to please me, that's why I have bought four cars from them in the last few years. More

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All they want is your money. The "manager" of the service department doesn't know an ashtray from an air filter. department doesn't know an ashtray from an air filter. More

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I have had my car serviced at Capo VW since new and purchased 2 cars from them and my purchase and service experiences have been excellent. purchased 2 cars from them and my purchase and service experiences have been excellent. More

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For years our family has and will continue to purchase and service our VW cars at Capistrano Volkswagon. We do this because our family trusts them to continuously provide professional, friendly, efficient and service our VW cars at Capistrano Volkswagon. We do this because our family trusts them to continuously provide professional, friendly, efficient, honest and timely service. Thank you Capistrano VW...we have one less thing to worry about in our lives because of you consistent excellence! More

by TERRILUND Verified Customer Verified Customer

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I was very impressed with every aspect of this dealerships professionalism. We purchased this car for our daughter and everyone took such good care of her. We will definitely be telling all of o dealerships professionalism. We purchased this car for our daughter and everyone took such good care of her. We will definitely be telling all of our friends and family as well as our daughters friends.. More

by JC18 Verified Customer Verified Customer

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Again after many years of great service at Capistrano Volkswagen Brad professionally serviced our VW Beetle with 5-Star excellence. He and the mechanics communicated promptly with a detailed video of ar Volkswagen Brad professionally serviced our VW Beetle with 5-Star excellence. He and the mechanics communicated promptly with a detailed video of areas needing attention and what was accomplished on the service visit. The service department at Capo VW is truly a "well oiled machine" and are a great team. More

by TERRILUND Verified Customer Verified Customer

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Fantastic This dealership is the best in the West , All people there is so nice and like a happy family . I would never take my car anywhere else . This dealership is the best in the West , All people there is so nice and like a happy family . I would never take my car anywhere else . More

by JOHNBLOCHJENSEN Verified Customer Verified Customer

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